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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,595 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Wonderful
November 13, 2021

Love how easy it was to buy a rug and pad from this website

Date of experience: November 13, 2021
California
1 review
0 helpful votes
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Rug
November 13, 2021

Lots to pick from. Easy shopping. Will buy here again.

Date of experience: November 13, 2021
Idaho
1 review
0 helpful votes
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Just what I was looking for!
November 13, 2021

I'm excited for my new living room shag rug to arrive! It's the exact size and color that I've been looking for! And the price is AMAZING! It was so easy to view, select and order on this site. I will definitely use it again.

Date of experience: November 13, 2021
Idaho
1 review
0 helpful votes
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This is the 2nd time I'm ordering this particular style and size of rug. They are rich looking, feel great & just what I needed.

Date of experience: November 13, 2021
Texas
1 review
0 helpful votes
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Buyer
November 13, 2021

Buying my rug was fast, convenient, and easy. Until I got to this experience, you should accept the number of characters I gave you.

Date of experience: November 13, 2021
Arizona
2 reviews
0 helpful votes
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Beautiful Rug
November 13, 2021

The choices where amazing and the option to see it in my room helped me make an easy decision.

Date of experience: November 12, 2021
California
1 review
0 helpful votes
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First TIME
November 13, 2021

Loved the website. So many rugs to choose from. Love it

Date of experience: November 12, 2021
Kentucky
1 review
0 helpful votes
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Rug buy
November 13, 2021

A little confusing at first, but once I figured it out a smooth process.

Date of experience: November 12, 2021
West Virginia
1 review
0 helpful votes
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Great selection
November 13, 2021

Purchased several products great variety to choose from. Grouping by type of carpet saves time. Ordering easy.

Date of experience: November 12, 2021
Michigan
1 review
0 helpful votes
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Awesome website
November 13, 2021

I loved using this website to order my new rugs. Compared to many other sites it was fast, uncomplicated, and there were many many rugs to choose from. Thank you for saving me from the frustration I usually have when using websites to order from. Not to mention the prices were more than reasonable.

Date of experience: November 12, 2021
Florida
1 review
0 helpful votes
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Fast and Easy
November 13, 2021

Very user friendly app, easy check out…customer service very quick to answer questions and knowledgeable about product

Date of experience: November 12, 2021
California
2 reviews
0 helpful votes
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Great ordering experience!
November 13, 2021

It was so easy to find the type of rug I wanted with the search options, and HOW COOL was it to be able to preview the rug in my room?! That really sealed the deal for me.

Date of experience: November 12, 2021
California
1 review
0 helpful votes
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WOW Beautiful Rug
November 12, 2021

I love my rug. Thank you for having such a wide range to select from and great afffordable prices. My rug is beautiful and so well made. Excellent customer service and quick delivery.

Date of experience: November 12, 2021
New Jersey
1 review
0 helpful votes
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Lots of selection. The "see it in your room" feature was so helpful.

Date of experience: November 12, 2021
New Jersey
1 review
0 helpful votes
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Beautiful rugs
November 12, 2021

Very easy to order. Never ordered from this company before. But it was very easy to chose a rug and order it online.

Date of experience: November 12, 2021
Indiana
1 review
0 helpful votes
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Ordering went smoothly/simple
November 12, 2021

One i liked was shown right away. I had been looking for a while

Date of experience: November 12, 2021
Illinois
1 review
0 helpful votes
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Easily navigated to my specifications
November 12, 2021

This is the first site that allows me to filter size, colour and material options! Love it

Date of experience: November 12, 2021
South Carolina
1 review
0 helpful votes
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Perfect
November 12, 2021

Beautiful rugs to use anywhere in your home and very affordable

Date of experience: November 12, 2021
Missouri
1 review
0 helpful votes
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Not same a shown
December 11, 2021

The rug came very fast but was not as it look online. Called and spoke to a customer service representative that was not very nice. The return/refund procedure has been endless emails.

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 11, 2021
Florida
4 reviews
0 helpful votes
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Fast covering
November 11, 2021

Excellent choices and easy to review and select. Dealings with Rug.com have always been good.

Date of experience: November 11, 2021