Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rugs.com has a rating of 4.7 stars from 6,595 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
We monitor reviews for authenticity
I'm excited for my new living room shag rug to arrive! It's the exact size and color that I've been looking for! And the price is AMAZING! It was so easy to view, select and order on this site. I will definitely use it again.
This is the 2nd time I'm ordering this particular style and size of rug. They are rich looking, feel great & just what I needed.
The choices where amazing and the option to see it in my room helped me make an easy decision.
Loved the website. So many rugs to choose from. Love it
Purchased several products great variety to choose from. Grouping by type of carpet saves time. Ordering easy.
I loved using this website to order my new rugs. Compared to many other sites it was fast, uncomplicated, and there were many many rugs to choose from. Thank you for saving me from the frustration I usually have when using websites to order from. Not to mention the prices were more than reasonable.
Very user friendly app, easy check out…customer service very quick to answer questions and knowledgeable about product
It was so easy to find the type of rug I wanted with the search options, and HOW COOL was it to be able to preview the rug in my room?! That really sealed the deal for me.
I love my rug. Thank you for having such a wide range to select from and great afffordable prices. My rug is beautiful and so well made. Excellent customer service and quick delivery.
Lots of selection. The "see it in your room" feature was so helpful.
Very easy to order. Never ordered from this company before. But it was very easy to chose a rug and order it online.
One i liked was shown right away. I had been looking for a while
This is the first site that allows me to filter size, colour and material options! Love it
The rug came very fast but was not as it look online. Called and spoke to a customer service representative that was not very nice. The return/refund procedure has been endless emails.
Excellent choices and easy to review and select. Dealings with Rug.com have always been good.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

