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Rugs.com has a rating of 4.7 stars from 6,590 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I've used Rugs.com several times over the past 8 years or so, and have always been pleased with the selection, the prices, the quality, and the service. I love rugs :). Rug.com offers rugs of such variety and charm and at such reasonable prices that I'm able to treat myself to having rugs that change with the seasons. Which feels like an affordable, but substantial, treat. I've just purchased winter rugs for the hardwood floors in our family room/kitchen and am so looking forward to their bright, happy colors!
The shopping experience is simple and straightforward. I like the option to see the rug in my room.
It was easy to order, however no information about delivery day what is the approximately date for delivery in order
The site filter features are greatly appreciated while shopping for multiple rugs. It makes shopping much easier and quick shipping is also a plus.
Easy to find exactly what your looking for. Great prices and have bought from rugs.com several times and always very pleased.
My experience was quick and painless! Ease of shopping and checking out was a snap!
Fast and easy. Nice choice of carpets for every room
Very pleased. I ordered before and love the rug. Getting another. Ordering is so easy. Last time I had to call Customer Service and that was a very good experience as well. Thank you.
I was easy to shop and look at the website love it even got approval for credit
These are really beautiful, high quality rugs. This is my 3rd purchase and I know I will be back for more. Even with free shipping, they arrive very soon!
Bailee answered all my questions very promptly. Thank you!
Had no problems whatsoever shopping on your site. Of course, I usually have no problem when I'm spending money!
As far as the purchase and check-out experience it was fast and efficient. I do not know about how long it will take to receive the rug due to shipping situation in country, and the holiday season. I will adjust my review Once I receive the product.
Easy and quick - first time using this site and company - Like the selection and they ship in 24hrs.
Above average selection.
We will see how free fast delivery goes.
Fair prices and great mark downs. Always delivered promptly
Great quality, great price, easy checkout. You won't be disappointed with any purchase. I am a repeat CUSTOMER.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

