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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,590 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Ohio
2 reviews
1 helpful vote
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Always pleased
November 16, 2021

I've used Rugs.com several times over the past 8 years or so, and have always been pleased with the selection, the prices, the quality, and the service. I love rugs :). Rug.com offers rugs of such variety and charm and at such reasonable prices that I'm able to treat myself to having rugs that change with the seasons. Which feels like an affordable, but substantial, treat. I've just purchased winter rugs for the hardwood floors in our family room/kitchen and am so looking forward to their bright, happy colors!

Date of experience: November 15, 2021
Illinois
1 review
0 helpful votes
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Need a new rug
November 16, 2021

The shopping experience is simple and straightforward. I like the option to see the rug in my room.

Date of experience: November 15, 2021
New York
1 review
0 helpful votes
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About delivery date
November 16, 2021

It was easy to order, however no information about delivery day what is the approximately date for delivery in order

Date of experience: November 15, 2021
Arkansas
1 review
0 helpful votes
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Easy Shopping
November 15, 2021

The site filter features are greatly appreciated while shopping for multiple rugs. It makes shopping much easier and quick shipping is also a plus.

Date of experience: November 15, 2021
Missouri
1 review
0 helpful votes
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Easy to find exactly what your looking for. Great prices and have bought from rugs.com several times and always very pleased.

Date of experience: November 15, 2021
New Mexico
1 review
0 helpful votes
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Awsome site!
November 15, 2021

My experience was quick and painless! Ease of shopping and checking out was a snap!

Date of experience: November 15, 2021
Connecticut
1 review
0 helpful votes
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Kitchen runner
November 15, 2021

Fast and easy. Nice choice of carpets for every room

Date of experience: November 14, 2021
Missouri
1 review
0 helpful votes
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Rugs.com Experience
November 14, 2021

Very pleased. I ordered before and love the rug. Getting another. Ordering is so easy. Last time I had to call Customer Service and that was a very good experience as well. Thank you.

Date of experience: November 14, 2021
North Carolina
1 review
0 helpful votes
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Outstanding
November 14, 2021

I was easy to shop and look at the website love it even got approval for credit

Date of experience: November 14, 2021
California
1 review
0 helpful votes
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Love these rugs!
November 14, 2021

These are really beautiful, high quality rugs. This is my 3rd purchase and I know I will be back for more. Even with free shipping, they arrive very soon!

Date of experience: November 14, 2021
Virginia
1 review
0 helpful votes
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Excellent
November 14, 2021

Perfect and easy quick and seamless would recommend to friends and family

Date of experience: November 14, 2021
Massachusetts
1 review
0 helpful votes
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Good chat response
November 14, 2021

Bailee answered all my questions very promptly. Thank you!

Date of experience: November 14, 2021
Ohio
2 reviews
0 helpful votes
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2-Rug Survey
November 14, 2021

Had no problems whatsoever shopping on your site. Of course, I usually have no problem when I'm spending money!

Date of experience: November 14, 2021
Ohio
1 review
0 helpful votes
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Fast efficient purchase and checkout
November 14, 2021

As far as the purchase and check-out experience it was fast and efficient. I do not know about how long it will take to receive the rug due to shipping situation in country, and the holiday season. I will adjust my review Once I receive the product.

Date of experience: November 14, 2021
New Hampshire
1 review
0 helpful votes
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1st time buyer
November 14, 2021

Easy and quick - first time using this site and company - Like the selection and they ship in 24hrs.

Date of experience: November 14, 2021
Iowa
1 review
0 helpful votes
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Rug order
November 14, 2021

Super easy ordering. Very easy site to navigate. I would definitely order again.

Date of experience: November 13, 2021
Indiana
1 review
0 helpful votes
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Mesa Rug
November 13, 2021

Above average selection.
We will see how free fast delivery goes.

Date of experience: November 13, 2021
California
3 reviews
0 helpful votes
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Always have just what I'm looking for
November 13, 2021

Fair prices and great mark downs. Always delivered promptly

Date of experience: November 13, 2021
Florida
2 reviews
0 helpful votes
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Great as always
November 13, 2021

Great quality, great price, easy checkout. You won't be disappointed with any purchase. I am a repeat CUSTOMER.

Date of experience: November 13, 2021
California
1 review
0 helpful votes
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Wonderful
November 13, 2021

Love how easy it was to buy a rug and pad from this website

Date of experience: November 13, 2021