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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Buying rugs
November 19, 2021

It was very easy to buy these 2 rugs online. I buy online very often. And this was very easy to navigate through the purchase Thank You Again

Date of experience: November 18, 2021
Pennsylvania
3 reviews
0 helpful votes
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Love them!
November 19, 2021

I found exactly what I was looking for great price and all!

Date of experience: November 18, 2021
Florida
1 review
0 helpful votes
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Easy and quick
November 19, 2021

We found it easy to find and decide on a rug. The filters to select sizes, colors etc were very helpful. The reviews on the site also were very insightful.

Date of experience: November 18, 2021
Ohio
1 review
0 helpful votes
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Good instructions
November 18, 2021

Very good easy to follow instructions to much instructions

Date of experience: November 18, 2021
Oregon
1 review
0 helpful votes
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Excellent Service!
November 18, 2021

Today I was helped by a nice Lady named Cassandra! She was very helpful and understood what my needs were. I will share this site with my friends! Thank you Cassandra and Thank You Rugs.com

Date of experience: November 18, 2021
Georgia
1 review
0 helpful votes
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The site is user friendly and product descriptions made selection easy...

Date of experience: November 18, 2021
New Hampshire
1 review
0 helpful votes
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Rug purchase
November 18, 2021

Easy, nice selection, fast shipping! I had ordered from this site once already and was pleased with the results.

Date of experience: November 18, 2021
New York
1 review
0 helpful votes
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Wow
November 18, 2021

Easy shopping and finding what i wanted will go to rugs the next time I'm in need of another rug

Date of experience: November 18, 2021
Arizona
2 reviews
0 helpful votes
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Easy
November 18, 2021

I found the rug i liked, read the positive reviews and purchased it. If it arrives in a decent time frame, I'll be thrilled.

Date of experience: November 18, 2021
Ohio
1 review
0 helpful votes
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I found rugs I love!
November 18, 2021

Most affordable, looking forward to receiving my new rugs! Easy shopping experience!

Date of experience: November 18, 2021
Georgia
1 review
0 helpful votes
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Rug for my new place
November 18, 2021

I am pleased so far with the experience of ordering. Hope the product is as nice as the ordering process.

Date of experience: November 18, 2021
California
1 review
0 helpful votes
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Easy to use
November 18, 2021

Easy to find carpet and they have an excellent return policy.

Date of experience: November 17, 2021
Illinois
1 review
0 helpful votes
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Easy to shop! Beautiful choices! Great bargains and prices.

Date of experience: November 17, 2021
New York
1 review
0 helpful votes
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Nice AR!
November 17, 2021

I was looking for a filter on material type. I had to scroll through lots of unwanted shag. Not that there's anything wrong with shag.
Great UI and UX.

Date of experience: November 17, 2021
New Jersey
1 review
0 helpful votes
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VERY dissatisfied
December 17, 2021

Arrived with 2 edges unfinished. Fraying, you can see the weave of the one direction not completed on the other direction. About 1/2 inch of weave showing. It's going back. Says to call 24/7 customer service but no phone number provided

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 17, 2021
Florida
1 review
0 helpful votes
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Square rug
November 17, 2021

Good 1st time ordering. Easily explained i don't write long reviews

Date of experience: November 17, 2021
New Jersey
1 review
0 helpful votes
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Shag!... and Vivid colors
November 17, 2021

Easy, simple,

I saw your site by accident. Wasn't looking for rugs or carpet. May have been a pop up? I don't remember. I love eye popping color. So I stopped in for a look see. Placed my first order within 5 minutes. Now here I am having just placed my second order. Shag!

Sincerely,
Veronique Boyd

Date of experience: November 17, 2021
New York
1 review
0 helpful votes
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Fast shipping
November 17, 2021

I just bought a non slip pad for my carpet which I purchased a few weeks ago. The carpet I ordered came in 3 days. Thats awesome! I would assume my pad will be here just as fast.

Date of experience: November 17, 2021
Georgia
1 review
0 helpful votes
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Great
November 17, 2021

Been looking for some chicken or rooster rugs for a while then I remember my mom bought some for me about 12 years ago from Pennys. So I came and found... wow
Love it.

Thanks

Date of experience: November 17, 2021
Missouri
1 review
0 helpful votes
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1st time customer
November 17, 2021

Very easy website to navigate and great selection of rugs!

Date of experience: November 17, 2021