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Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.
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It was very easy to buy these 2 rugs online. I buy online very often. And this was very easy to navigate through the purchase Thank You Again
I found exactly what I was looking for great price and all!
We found it easy to find and decide on a rug. The filters to select sizes, colors etc were very helpful. The reviews on the site also were very insightful.
Very good easy to follow instructions to much instructions
Today I was helped by a nice Lady named Cassandra! She was very helpful and understood what my needs were. I will share this site with my friends! Thank you Cassandra and Thank You Rugs.com
The site is user friendly and product descriptions made selection easy...
Easy, nice selection, fast shipping! I had ordered from this site once already and was pleased with the results.
I found the rug i liked, read the positive reviews and purchased it. If it arrives in a decent time frame, I'll be thrilled.
Most affordable, looking forward to receiving my new rugs! Easy shopping experience!
I am pleased so far with the experience of ordering. Hope the product is as nice as the ordering process.
Easy to shop! Beautiful choices! Great bargains and prices.
I was looking for a filter on material type. I had to scroll through lots of unwanted shag. Not that there's anything wrong with shag.
Great UI and UX.
Arrived with 2 edges unfinished. Fraying, you can see the weave of the one direction not completed on the other direction. About 1/2 inch of weave showing. It's going back. Says to call 24/7 customer service but no phone number provided
Easy, simple,
I saw your site by accident. Wasn't looking for rugs or carpet. May have been a pop up? I don't remember. I love eye popping color. So I stopped in for a look see. Placed my first order within 5 minutes. Now here I am having just placed my second order. Shag!
Sincerely,
Veronique Boyd
I just bought a non slip pad for my carpet which I purchased a few weeks ago. The carpet I ordered came in 3 days. Thats awesome! I would assume my pad will be here just as fast.
Been looking for some chicken or rooster rugs for a while then I remember my mom bought some for me about 12 years ago from Pennys. So I came and found... wow
Love it.
Thanks
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

