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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Great product
November 21, 2021

Great price, and great selection of rugs will do business with this company again

Date of experience: November 21, 2021
Michigan
1 review
0 helpful votes
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Excellent website!
November 21, 2021

It was hard to decide which rug to purchase because of the many great options we had.
We paid extra for the 2 days delivery, can't wait!

Thanks to rugs.com for making this experience a great one!

Date of experience: November 21, 2021
Virginia
1 review
0 helpful votes
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Easy...
November 21, 2021

I needed a major change after battling cancer for almost 2 yrs and finally getting energy back... Hopefully these rugs will brighten my house up... if not I like the 30 day satisfaction guarantee with free return shipping..

Date of experience: November 21, 2021
New York
1 review
0 helpful votes
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Easy to use
November 21, 2021

This was my first time ordering from Rugs.com and the experience was very easy and smooth. I found all the resources I needed, quickly and was able to place an order quickly once I made a decision.

Date of experience: November 21, 2021
Kansas
1 review
0 helpful votes
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Morocco rug
November 20, 2021

Fast and easy. Nice to be able to "see" the rug in your room before you purchase.

Date of experience: November 20, 2021
Alabama
1 review
0 helpful votes
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Ordering rugs
November 20, 2021

Excellent experience, very easy to use app. Tryed hi other apps but quit because I couldn't work with app

Date of experience: November 20, 2021
Virginia
1 review
0 helpful votes
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Great options
November 20, 2021

Easy step by step process with great selection and really good price.

Date of experience: November 20, 2021
Maryland
1 review
0 helpful votes
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So nice!
November 20, 2021

Shopping for a rug was simply delightful. Multiple photos of the rugs showed good detail and full view. Color options were easily switched back and forth and included all detailed photos as well. "See it in your room" was the clincher! Can't wait to get my rug!

Date of experience: November 20, 2021
Maryland
1 review
0 helpful votes
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Not good
December 20, 2021

There was a mistake in ordering from you please refund back to my credit card ending in 7867 it is now Friday, November 19 1157 name FRANCINE Ginyard mistakenly push wrong item

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 19, 2021
Pennsylvania
1 review
0 helpful votes
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Good experience
November 20, 2021

Very nice web site, easy to order! Hope the rug is as pretty as it looks!

Date of experience: November 19, 2021
North Carolina
3 reviews
0 helpful votes
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Great looking rugs.
November 20, 2021

Haven't gotten mine yet, but looking forward to it. In a ‘new' to us house and will be buying more for kitchen and bedrooms.

Date of experience: November 19, 2021
Texas
1 review
0 helpful votes
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Area rugs turquoise
November 19, 2021

Searching and ordering were very easy. Hope the rugs will be as nice as the pics!

Date of experience: November 19, 2021
Louisiana
1 review
0 helpful votes
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Area Rug
November 19, 2021

Great experience Website was very easy to navigate.

Date of experience: November 19, 2021
New York
1 review
0 helpful votes
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Perfect find
November 19, 2021

Very easy to find what I liked and easy to look at the variety of rugs available

Date of experience: November 19, 2021
Georgia
1 review
0 helpful votes
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Great selection to choose from. Easy checkout and experience.

Date of experience: November 19, 2021
Oregon
1 review
0 helpful votes
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Absolutely Love Rugs.com
November 19, 2021

This is my second time purchasing because I have dogs. Enough said! Anyway, the rugs are always beautiful, I can get rug and pad, everything I need and the prices are amazing.

Date of experience: November 19, 2021
Texas
1 review
0 helpful votes
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A user friendly site
November 19, 2021

Great interaction and user friendly, I look forward to receiving my rug and enjoying it in my room.

Date of experience: November 19, 2021
Missouri
1 review
0 helpful votes
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Good website
November 19, 2021

The site had good filters, was able to easily add items to wish list for comparison.

Date of experience: November 19, 2021
Florida
1 review
0 helpful votes
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Great experience
November 19, 2021

My experience was very quick and easy customer service has always been helpful.

Date of experience: November 19, 2021
Georgia
2 reviews
0 helpful votes
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Always satisfied
November 19, 2021

The most versatile and diverse collections insure you always find what you want…and sometimes be surprised by what you buy! Enjoy the experience.

Date of experience: November 18, 2021