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Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Great price, and great selection of rugs will do business with this company again
It was hard to decide which rug to purchase because of the many great options we had.
We paid extra for the 2 days delivery, can't wait!
Thanks to rugs.com for making this experience a great one!
I needed a major change after battling cancer for almost 2 yrs and finally getting energy back... Hopefully these rugs will brighten my house up... if not I like the 30 day satisfaction guarantee with free return shipping..
This was my first time ordering from Rugs.com and the experience was very easy and smooth. I found all the resources I needed, quickly and was able to place an order quickly once I made a decision.
Fast and easy. Nice to be able to "see" the rug in your room before you purchase.
Excellent experience, very easy to use app. Tryed hi other apps but quit because I couldn't work with app
Shopping for a rug was simply delightful. Multiple photos of the rugs showed good detail and full view. Color options were easily switched back and forth and included all detailed photos as well. "See it in your room" was the clincher! Can't wait to get my rug!
There was a mistake in ordering from you please refund back to my credit card ending in 7867 it is now Friday, November 19 1157 name FRANCINE Ginyard mistakenly push wrong item
Very nice web site, easy to order! Hope the rug is as pretty as it looks!
Haven't gotten mine yet, but looking forward to it. In a ‘new' to us house and will be buying more for kitchen and bedrooms.
Searching and ordering were very easy. Hope the rugs will be as nice as the pics!
Very easy to find what I liked and easy to look at the variety of rugs available
Great selection to choose from. Easy checkout and experience.
This is my second time purchasing because I have dogs. Enough said! Anyway, the rugs are always beautiful, I can get rug and pad, everything I need and the prices are amazing.
Great interaction and user friendly, I look forward to receiving my rug and enjoying it in my room.
The site had good filters, was able to easily add items to wish list for comparison.
My experience was very quick and easy customer service has always been helpful.
The most versatile and diverse collections insure you always find what you want…and sometimes be surprised by what you buy! Enjoy the experience.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

