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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Both times it has been easy and painless. You just pick your monthly payment and no instrest and that is what I like not having to pay that extra. Thank you.

Date of experience: November 26, 2021
Florida
1 review
0 helpful votes
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Excellent
November 26, 2021

Great way to look for rugs! Enjoyed being able to search by style and color as well as size.

Date of experience: November 25, 2021
New Mexico
1 review
0 helpful votes
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Large selection and great delivery
November 25, 2021

After looking at many sites, finally found the colorful rugs I wanted at a very low price. Looking forward to seeing them in our house.

Date of experience: November 25, 2021
Illinois
1 review
0 helpful votes
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Great place to shop for Rugs
November 25, 2021

No hassles no traffic No pullung out heavy rugs off the shelves and No dragging it through plus loads of varieties to choose from.

Date of experience: November 25, 2021
Arizona
1 review
0 helpful votes
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Rugs.com review
November 25, 2021

I found rugs.com from a google search for area rugs. I've ordered from Overstock, Wayfair, and Home Depot in the past, and Rugs.com had a vast selection of quality rugs in more styles than I remember the other sites having. The navigation of the website was intuitive and fast. All my questions were answered with the information in the product details and pictures. The customer pictures and reviews also showed real home decor and styles. With the black Friday savings, I ordered two rugs and saved an additional 10%. Very happy I found this site.

Date of experience: November 25, 2021
Illinois
1 review
0 helpful votes
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GREAT WEB SITE
November 25, 2021

Love the ease of browsing - very well organized - everything is there - beautiful pictures - best website yet - great prices

Date of experience: November 25, 2021
Kentucky
2 reviews
0 helpful votes
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Easy ordering
November 25, 2021

Liked using the camera to see how the rug looks in my room

Date of experience: November 25, 2021
Pennsylvania
1 review
0 helpful votes
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Fast Service
November 25, 2021

The website was easy to navigate and the delivery date is perfect. We are moving and found out at the last minute we need to put down area rugs. Rugs.com was able to accommodate what we needed.

Date of experience: November 24, 2021
Minnesota
1 review
0 helpful votes
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Rug Love
November 24, 2021

I love RugsUSA! This is my 4th purchase. Shopping RugsUSA online is easy and enjoyable, packaging is awesome and the product is excellent. Quality is premium, design is fun, you can't beat it.

Date of experience: November 24, 2021
Wisconsin
1 review
0 helpful votes
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First purcy
November 24, 2021

Very nice rugs. Hopefully buy more in the future. Great reviews

Date of experience: November 24, 2021
Indiana
1 review
0 helpful votes
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Rug
November 24, 2021

A very pleasant and easy experience. Would recommend this to a friend.

Date of experience: November 24, 2021
Georgia
1 review
0 helpful votes
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New Rugs
November 24, 2021

I have purchased serval rugs in the past months and none of them are working. It seems that rugs.com has exactly what I want.

Date of experience: November 24, 2021
Ohio
1 review
0 helpful votes
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Fast ordering
November 24, 2021

No problems with ordering this Christmas rug! So fast and helpful!
Cute and perfect size. Can't wait to see it in my home!

Date of experience: November 24, 2021
New York
1 review
0 helpful votes
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Rug
November 24, 2021

It was great I hope it isn't going to be late. He did a good job.

Date of experience: November 23, 2021
Connecticut
1 review
0 helpful votes
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Excellent selection
November 24, 2021

Colors were what I was looking for. I've gone to the other sites but decided hopefully these color works out well.

Date of experience: November 23, 2021
New York
1 review
0 helpful votes
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Great website with awesome products!
November 24, 2021

Love the ease of choice and options for viewing in home before you buy. Safe and secure website and you can't beat the free shipping!

Date of experience: November 23, 2021
Washington
1 review
0 helpful votes
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1st Time Purchaser
November 24, 2021

Site was easy to navigate, order was easy to change... prices very reasonable. Mind you I haven't received the order yet so this isn't a product review. However, I do like the ease of use to view the products and order/pay, etc.

Date of experience: November 23, 2021
Florida
1 review
0 helpful votes
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Great rugs ~ Lots of choices!
November 24, 2021

Very Good! Lots of rugs to choose from & can do it from the comfort of my home.

Date of experience: November 23, 2021
Maryland
1 review
0 helpful votes
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Great choices
November 23, 2021

Too many beautiful choices! The variety of rugs is great also. Looking forward to receiving my rugs

Date of experience: November 23, 2021
Ohio
2 reviews
0 helpful votes
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So far so good!
November 23, 2021

They had lots of options & great pricing & free shipping! If the rug is a good quality we will be ordering from here more often! Great experience ordering so far!

Date of experience: November 23, 2021