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Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Both times it has been easy and painless. You just pick your monthly payment and no instrest and that is what I like not having to pay that extra. Thank you.
Great way to look for rugs! Enjoyed being able to search by style and color as well as size.
After looking at many sites, finally found the colorful rugs I wanted at a very low price. Looking forward to seeing them in our house.
No hassles no traffic No pullung out heavy rugs off the shelves and No dragging it through plus loads of varieties to choose from.
I found rugs.com from a google search for area rugs. I've ordered from Overstock, Wayfair, and Home Depot in the past, and Rugs.com had a vast selection of quality rugs in more styles than I remember the other sites having. The navigation of the website was intuitive and fast. All my questions were answered with the information in the product details and pictures. The customer pictures and reviews also showed real home decor and styles. With the black Friday savings, I ordered two rugs and saved an additional 10%. Very happy I found this site.
Love the ease of browsing - very well organized - everything is there - beautiful pictures - best website yet - great prices
The website was easy to navigate and the delivery date is perfect. We are moving and found out at the last minute we need to put down area rugs. Rugs.com was able to accommodate what we needed.
I love RugsUSA! This is my 4th purchase. Shopping RugsUSA online is easy and enjoyable, packaging is awesome and the product is excellent. Quality is premium, design is fun, you can't beat it.
No problems with ordering this Christmas rug! So fast and helpful!
Cute and perfect size. Can't wait to see it in my home!
Colors were what I was looking for. I've gone to the other sites but decided hopefully these color works out well.
Love the ease of choice and options for viewing in home before you buy. Safe and secure website and you can't beat the free shipping!
Site was easy to navigate, order was easy to change... prices very reasonable. Mind you I haven't received the order yet so this isn't a product review. However, I do like the ease of use to view the products and order/pay, etc.
Very Good! Lots of rugs to choose from & can do it from the comfort of my home.
Too many beautiful choices! The variety of rugs is great also. Looking forward to receiving my rugs
They had lots of options & great pricing & free shipping! If the rug is a good quality we will be ordering from here more often! Great experience ordering so far!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

