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Rugs.com has a rating of 4.7 stars from 6,559 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Any Gold rug is impossible to find, I think this one will work nicely. 2 day shipping is a plus
I love shopping on this website. I really like that you can drop the rug in to your room to get a better idea of how it's going to look. I'm super excited for my rugs to arrive and see how they look in person. Very happy with the entire process so far...
My daughter has wanted a good size rug for awhile now. But the expense has prevented the purchase. The price and size were perfect.
I was easy to find what I wanted and reasonably priced.
I was thrilled to be able to play with different colors and types of rugs. Hope they turn out looking as good in our house as they did in the virtual experience
I enjoyed using you sight I am sure I will us it again
Fast and good service, thanks, hope I will buy more items in the near future thanks
Was very simple to place order, no issues, will most definitely shop again with you. I'm a champion of convenience and effortless shopping.
Can't wait to see it in person — loved the opportunity to view it set up as a photo in ouvia website Very easy to order and process.
I love this easy to use site and the rugs! Quality product quick shipping time.
Purchasing home accessories online can be very tricky. The photography to showcase the rugs is very well done. The various angles really help the consumer with determining color, texture, pile, etc. The checkout process was very easy.
The size options were perfect and the design choices were great.
This site was one were I could find my size and color I needed.
View, purchase and checkout flowed seamlessly. I appreciate that they reminded me to get the pad to place under my runner.
I love Rugs.com because anytime I'm looking for a unique rug, I find it here! All from my computer and that is fantastic rather than driving all around NE Iowa looking and never finding that "perfect" rug!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

