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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,559 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Wisconsin
1 review
0 helpful votes
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Nice selection
November 27, 2021

Any Gold rug is impossible to find, I think this one will work nicely. 2 day shipping is a plus

Date of experience: November 26, 2021
Illinois
2 reviews
0 helpful votes
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2 Rug Purchase
November 27, 2021

I love shopping on this website. I really like that you can drop the rug in to your room to get a better idea of how it's going to look. I'm super excited for my rugs to arrive and see how they look in person. Very happy with the entire process so far...

Date of experience: November 26, 2021
Georgia
1 review
0 helpful votes
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Good site
November 27, 2021

Easy to navigate. Good variety. Free shipping is a plus.

Date of experience: November 26, 2021
Illinois
2 reviews
0 helpful votes
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Room view
November 27, 2021

Excellent photos of all the rugs. Really liked the ability to view the rug in my room from any angle.

Date of experience: November 26, 2021
New York
1 review
0 helpful votes
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Easy
November 27, 2021

Looking for a rug for floor by kitchen sink. It looks perfect. Price was right. I hope this will fit in well with cabinets.

Date of experience: November 26, 2021
Texas
1 review
0 helpful votes
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Searching for rug
November 26, 2021

My daughter has wanted a good size rug for awhile now. But the expense has prevented the purchase. The price and size were perfect.

Date of experience: November 26, 2021
Texas
1 review
0 helpful votes
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Rug and Runner
November 26, 2021

Easy and Affordable lots of styles colors and sizes to choose from

Date of experience: November 26, 2021
California
1 review
0 helpful votes
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Great prices
November 26, 2021

I was easy to find what I wanted and reasonably priced.

Date of experience: November 26, 2021
Illinois
1 review
0 helpful votes
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I was thrilled to be able to play with different colors and types of rugs. Hope they turn out looking as good in our house as they did in the virtual experience

Date of experience: November 26, 2021
Virginia
1 review
0 helpful votes
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Found what I was looking for!
November 26, 2021

I enjoyed using you sight I am sure I will us it again

Date of experience: November 26, 2021
Texas
1 review
0 helpful votes
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Great service
November 26, 2021

Fast and good service, thanks, hope I will buy more items in the near future thanks

Date of experience: November 26, 2021
Pennsylvania
1 review
0 helpful votes
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Effortless and beautiful
November 26, 2021

Was very simple to place order, no issues, will most definitely shop again with you. I'm a champion of convenience and effortless shopping.

Date of experience: November 26, 2021
Missouri
1 review
0 helpful votes
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Can't wait to see it in person — loved the opportunity to view it set up as a photo in ouvia website Very easy to order and process.

Date of experience: November 26, 2021
Michigan
1 review
0 helpful votes
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Fast and exciting
November 26, 2021

I love this easy to use site and the rugs! Quality product quick shipping time.

Date of experience: November 26, 2021
California
1 review
0 helpful votes
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Great Purchasing Experience
November 26, 2021

Purchasing home accessories online can be very tricky. The photography to showcase the rugs is very well done. The various angles really help the consumer with determining color, texture, pile, etc. The checkout process was very easy.

Date of experience: November 26, 2021
New Jersey
1 review
0 helpful votes
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Love the options
November 26, 2021

The size options were perfect and the design choices were great.

Date of experience: November 26, 2021
Washington
1 review
0 helpful votes
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Custom carpet runner
December 26, 2021

This site was one were I could find my size and color I needed.

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 26, 2021
Wisconsin
1 review
0 helpful votes
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Easy do
November 26, 2021

The website was easy to maneuver. It didn't take long to put in my order. And nothing wrong with free shipping.

Date of experience: November 26, 2021
New York
2 reviews
0 helpful votes
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User Friendly web site.
November 26, 2021

View, purchase and checkout flowed seamlessly. I appreciate that they reminded me to get the pad to place under my runner.

Date of experience: November 26, 2021
Illinois
1 review
0 helpful votes
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I love
November 26, 2021

I love Rugs.com because anytime I'm looking for a unique rug, I find it here! All from my computer and that is fantastic rather than driving all around NE Iowa looking and never finding that "perfect" rug!

Date of experience: November 26, 2021