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Rugs.com has a rating of 4.7 stars from 6,559 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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All four ends curl up and it's a huge tripping hazard. Despite folding corners under, it still continues to curl.
Everything went smoothly once I input all of my information and was approved. From there it was just a matter of picking the appropriate repayment plan and proceeding from there.
Great Black Friday/Cyber Monday deals! The site could be more user friendly though. Clicking on a thumbnail goes to product page, thus losing your place rather than loading the variant images. Search results shows product variants as more products rather than grouping into one.
It was easy to find my way around the site. I liked that I could type in the name and color when I went back in to revisit the site. Hope the product is as nice as it appears.
I was impressed with the selection of rugs in the size and color I needed. I will definitely shop again!
I'm not first time buyer, and I like the quality of the rugs and price! Thank you!
Great so far Excited to get rug will purchase more rugs
WE ARE FURNISHING A NEW HOME, AND I WAS PLEASED TO FIND A COUPLE RUGS THAT I HOPE WILL PULL TOGETHER OUR GREAT ROOM FURNISHINGS. WE'LL SEE WHEN WE GET THE REAL THING. MAKING THESE KIND OF CHOICES ONLINE CAN BE IFFY, BUT IT'S A LOT EASIER THAN GOING FROM STORE TO STORE.
Easy to use the site and the free delivery is great!
Such a great selection to pick from. Placing your order is so easy. Always satisfied with What I receive.
It was fast. Easy to see all shapes, colors, sizes and prices! I will shop again!
Third purchase for extra large rug. Best selection, great quality and prices I've yet to beat! Rugs.com is my go to store.
You have a great feature of being able to look at the rug in the room!
rugs.com gives many choices both in styles and prices. Checkout is quick and easy. Highly recommend!
At first, had trouble finding where to open an account. Then just tried selecting an item and the order unfolded.
Excellent customer service and user friendly website. This is my third rug order in the past two weeks. Rug quality is good for the price. I will be ordering more.
I love the search capability and the smart tech. Love how you can see sizes, see the height of the rug from floor, love the prices.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

