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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,559 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
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So disappointed.
December 28, 2021

All four ends curl up and it's a huge tripping hazard. Despite folding corners under, it still continues to curl.

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 28, 2021
Colorado
2 reviews
0 helpful votes
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Easy monthly payments.
November 28, 2021

Everything went smoothly once I input all of my information and was approved. From there it was just a matter of picking the appropriate repayment plan and proceeding from there.

Date of experience: November 28, 2021
Utah
1 review
0 helpful votes
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Great Black Friday/Cyber Monday deals! The site could be more user friendly though. Clicking on a thumbnail goes to product page, thus losing your place rather than loading the variant images. Search results shows product variants as more products rather than grouping into one.

Date of experience: November 27, 2021
Texas
1 review
0 helpful votes
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New rug
November 28, 2021

Easy to use website and I could also see the rug in my own living room. Very cool

Date of experience: November 27, 2021
New Hampshire
1 review
0 helpful votes
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Beautiful rugs
November 28, 2021

It was easy to find my way around the site. I liked that I could type in the name and color when I went back in to revisit the site. Hope the product is as nice as it appears.

Date of experience: November 27, 2021
Michigan
1 review
0 helpful votes
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Great selection!
November 28, 2021

I was impressed with the selection of rugs in the size and color I needed. I will definitely shop again!

Date of experience: November 27, 2021
Florida
1 review
0 helpful votes
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Great colors
November 28, 2021

Loved the selection/ can't wait to receive my rugs!

Date of experience: November 27, 2021
New York
1 review
0 helpful votes
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Great job!
November 27, 2021

I'm not first time buyer, and I like the quality of the rugs and price! Thank you!

Date of experience: November 27, 2021
Texas
1 review
0 helpful votes
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Great so far Excited to get rug will purchase more rugs

Date of experience: November 27, 2021
Washington
1 review
0 helpful votes
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GREAT SELECTION
November 27, 2021

WE ARE FURNISHING A NEW HOME, AND I WAS PLEASED TO FIND A COUPLE RUGS THAT I HOPE WILL PULL TOGETHER OUR GREAT ROOM FURNISHINGS. WE'LL SEE WHEN WE GET THE REAL THING. MAKING THESE KIND OF CHOICES ONLINE CAN BE IFFY, BUT IT'S A LOT EASIER THAN GOING FROM STORE TO STORE.

Date of experience: November 27, 2021
Florida
1 review
0 helpful votes
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Super cool rugs at super good prices.
November 27, 2021

Easy to use the site and the free delivery is great!

Date of experience: November 27, 2021
New York
1 review
0 helpful votes
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Terrific selection!
November 27, 2021

Such a great selection to pick from. Placing your order is so easy. Always satisfied with What I receive.

Date of experience: November 27, 2021
North Carolina
1 review
0 helpful votes
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Proud mama
November 27, 2021

It was fast. Easy to see all shapes, colors, sizes and prices! I will shop again!

Date of experience: November 27, 2021
California
1 review
0 helpful votes
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Best Place To Shop For Rugs
November 27, 2021

Third purchase for extra large rug. Best selection, great quality and prices I've yet to beat! Rugs.com is my go to store.

Date of experience: November 27, 2021
Massachusetts
1 review
0 helpful votes
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Easy process
November 27, 2021

You have a great feature of being able to look at the rug in the room!

Date of experience: November 27, 2021
California
2 reviews
0 helpful votes
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Many choices!
November 27, 2021

rugs.com gives many choices both in styles and prices. Checkout is quick and easy. Highly recommend!

Date of experience: November 26, 2021
Pennsylvania
1 review
0 helpful votes
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First time order.
November 27, 2021

At first, had trouble finding where to open an account. Then just tried selecting an item and the order unfolded.

Date of experience: November 26, 2021
Michigan
1 review
0 helpful votes
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Rugs!
November 27, 2021

Easy to navigate, good sale prices. Good selection

Date of experience: November 26, 2021
North Carolina
2 reviews
0 helpful votes
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Rug purchase
November 27, 2021

Excellent customer service and user friendly website. This is my third rug order in the past two weeks. Rug quality is good for the price. I will be ordering more.

Date of experience: November 26, 2021
Florida
1 review
0 helpful votes
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Great website experience
November 27, 2021

I love the search capability and the smart tech. Love how you can see sizes, see the height of the rug from floor, love the prices.

Date of experience: November 26, 2021