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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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Owner
November 29, 2021

Extremely easy. I don't need 50 characters to describe my experience. Until this it was easy.

Date of experience: November 28, 2021
Wisconsin
1 review
0 helpful votes
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Easy peasy
November 29, 2021

Have been looking for a 3x3 square rug and found a 3' round rug instead. Plenty of choices of both round and square. I also bought a braided rug about a year ago. Wear and tear was expected with a large dog making it his favorite spot to lay on. But that rug has also held up and didn't unravel as I had expected it to in the 1st year. Thank you

Date of experience: November 28, 2021
Missouri
1 review
0 helpful votes
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Magnolia
November 29, 2021

Very easy site to use. Great prices and details with good pictures in different positions.

Date of experience: November 28, 2021
Georgia
2 reviews
0 helpful votes
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New rugs
November 29, 2021

Very happy with being able to see my rugs in my dining and living room before purchasing them. Thank you, Jane

Date of experience: November 28, 2021
South Carolina
1 review
0 helpful votes
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Christmas rug
November 29, 2021

I love this company, I have several of their rugs. It's always easy to order from them & I get my purchase in a timely manner!

Date of experience: November 28, 2021
Washington
2 reviews
0 helpful votes
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Fairly easy navigation
November 29, 2021

In trying to search for a rug for our livingroom, it took a little time to get the right size sorted with the right color. Found the one for us and looking forward to receiving it soon.

Date of experience: November 28, 2021
Wisconsin
1 review
0 helpful votes
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Great price
November 29, 2021

Rug looks soft and plush, price very reasonable! Can't wait to get it hope shipping time is reasonable!

Date of experience: November 28, 2021
North Carolina
1 review
0 helpful votes
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They had just what I was looking for. I can't wait to see the rug.

Date of experience: November 28, 2021
Mississippi
1 review
0 helpful votes
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Easy use of website
November 28, 2021

I was able to upload a photo of my living room to see what the rug would look like on my floor against my furniture and it was perfect so I ordered it.

Date of experience: November 28, 2021
Maryland
1 review
0 helpful votes
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Looking for Rugs for Awhile
November 28, 2021

Using the internet, finally found what I wanted. I like colors that are vibrant and you had it.

Date of experience: November 28, 2021
Washington
1 review
0 helpful votes
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Easy, lots of options
November 28, 2021

Smooth online shopping experience. Lots of size and color options

Date of experience: November 28, 2021
Arkansas
1 review
0 helpful votes
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Worked great
November 28, 2021

Like the ability to see the virtual product in my room

Date of experience: November 28, 2021
Tennessee
1 review
0 helpful votes
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Rug search
November 28, 2021

Good price for rugs. I enjoyed trying in my room before buying.

Date of experience: November 28, 2021
Virginia
1 review
0 helpful votes
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Awesome experience
November 28, 2021

Easy to use, allows you to see rug in your room very helpful great selection of area rugs. Recommend this site to friends and family

Date of experience: November 28, 2021
South Carolina
1 review
0 helpful votes
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First time buyer
November 28, 2021

It was great my first time browsing this site. The discount made up my mind to buy from here than the other sites I was looking on.

Date of experience: November 28, 2021
Michigan
1 review
0 helpful votes
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I love Rugs.com!
November 28, 2021

This is the third rug that I've purchased from rugs.com. There is always a wonderful selection and I feel like there are rugs here that you can't find anywhere else. Plus the price is unbeatable. Fortunately, I've had nothing but great experiences, so I can't comment on customer service. Whenever I need a rug, this is my go-to.

Date of experience: November 28, 2021
California
1 review
0 helpful votes
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Easy filtering to find the rug you want
November 28, 2021

I appreciate the easy filtering (color, size...) to find the rug I wanted faster

Date of experience: November 28, 2021
Florida
1 review
0 helpful votes
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Great rugs
November 28, 2021

Have purchased before. Great quality. Own two large are rugs now and plan to purchase more in the future.

Date of experience: November 28, 2021
Wisconsin
1 review
0 helpful votes
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Rug lover
November 28, 2021

Great products at great prices easy website to navigate will definitely buy again!

Date of experience: November 28, 2021
Colorado
2 reviews
0 helpful votes
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Good stuff
November 28, 2021

Every time we have ordered, it has been as described, and shipping was flawless.

Date of experience: November 28, 2021