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Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Extremely easy. I don't need 50 characters to describe my experience. Until this it was easy.
Have been looking for a 3x3 square rug and found a 3' round rug instead. Plenty of choices of both round and square. I also bought a braided rug about a year ago. Wear and tear was expected with a large dog making it his favorite spot to lay on. But that rug has also held up and didn't unravel as I had expected it to in the 1st year. Thank you
I love this company, I have several of their rugs. It's always easy to order from them & I get my purchase in a timely manner!
In trying to search for a rug for our livingroom, it took a little time to get the right size sorted with the right color. Found the one for us and looking forward to receiving it soon.
Rug looks soft and plush, price very reasonable! Can't wait to get it hope shipping time is reasonable!
They had just what I was looking for. I can't wait to see the rug.
I was able to upload a photo of my living room to see what the rug would look like on my floor against my furniture and it was perfect so I ordered it.
Using the internet, finally found what I wanted. I like colors that are vibrant and you had it.
Smooth online shopping experience. Lots of size and color options
Good price for rugs. I enjoyed trying in my room before buying.
Easy to use, allows you to see rug in your room very helpful great selection of area rugs. Recommend this site to friends and family
It was great my first time browsing this site. The discount made up my mind to buy from here than the other sites I was looking on.
This is the third rug that I've purchased from rugs.com. There is always a wonderful selection and I feel like there are rugs here that you can't find anywhere else. Plus the price is unbeatable. Fortunately, I've had nothing but great experiences, so I can't comment on customer service. Whenever I need a rug, this is my go-to.
I appreciate the easy filtering (color, size...) to find the rug I wanted faster
Have purchased before. Great quality. Own two large are rugs now and plan to purchase more in the future.
Every time we have ordered, it has been as described, and shipping was flawless.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

