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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Outstanding quality.
November 30, 2021

Great and easy site to check out quality carpets at great prices.

Date of experience: November 30, 2021
Georgia
1 review
0 helpful votes
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Easy Shopping
November 30, 2021

Search provided many choices and the price is certainly right! Very satisfied with the experience.

Date of experience: November 30, 2021
Missouri
1 review
0 helpful votes
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I love these rugs!
November 30, 2021

Order came fast. Your rugs are perfect. I just ordered a third one!

Date of experience: November 30, 2021
Georgia
1 review
0 helpful votes
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Softness to your feet!
November 30, 2021

I already own one. I love, love this rug. I get more compliments on my rug. So I ordered one for my bedroom. So soft.

Date of experience: November 30, 2021
California
1 review
0 helpful votes
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Excellent
November 30, 2021

Easy to select my color and i hope it long. Enough. I was looking for a smooth flat brown

Date of experience: November 29, 2021
California
1 review
0 helpful votes
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Great rug buying experience
November 30, 2021

I loved the "see this rug in your room" feature, since I had to match eclectic colors and styles! Looking forward to how the rug will look.

Date of experience: November 29, 2021
Arizona
1 review
0 helpful votes
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Rug pads
November 30, 2021

Easy to search. Able to filter for size and 2 types. Received emails that offered 15% off and also another email with 5% off but didnt say that it doesn't apply to padding. Easy check out

Date of experience: November 29, 2021
Florida
1 review
0 helpful votes
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BATHROOM RUG
November 30, 2021

GREAT SELECTION WITH A HUGE CHOICE VARIOUS OF SIZES.
I EXPECTED TO SPEND HOURS AT MY COMPUTER SHOPPING FOR A RUG FOR MY BATHROOM BUT I WAS FINISHED IN 20 MINUTES! THEY MADE IT SO EASY!

Date of experience: November 29, 2021
Michigan
1 review
0 helpful votes
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Rug for Christmas
November 30, 2021

Web site was easy to use. My Granddaughter will love the addition to her room.

Date of experience: November 29, 2021
South Carolina
2 reviews
0 helpful votes
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Beautiful new rug!
November 30, 2021

While looking through the Cyber Monday sales, I found a rug that will be perfect in my dining room. I actually used the "see it in your room" feature which convinced my husband! Ordering could not have been easier and I await the arrival of my beautiful new rug. Thank you.

Date of experience: November 29, 2021
Idaho
2 reviews
0 helpful votes
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Purchase
November 30, 2021

It was good if authentic.,, if it is not refundable, I will have me other words.

Date of experience: November 29, 2021
Georgia
1 review
0 helpful votes
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New look
November 30, 2021

Easy to shop on rugs.com site looking for something new, and on a budget, I know this is a good choice.

Date of experience: November 29, 2021
North Carolina
1 review
0 helpful votes
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Process to purchase
November 30, 2021

Great, easy and can't wait to get the run this month.

Date of experience: November 29, 2021
Washington
1 review
0 helpful votes
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Great Carpets!
November 29, 2021

Wonderful Discount Carpets! & Excellent to deal with.

Date of experience: November 29, 2021
Connecticut
1 review
0 helpful votes
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Braided rug
November 29, 2021

First time I'm ordering from this site. Ordering was easy. Hopefully I will receive my rug soon

Date of experience: November 29, 2021
Washington
1 review
0 helpful votes
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Easy shopping1
November 29, 2021

Easy and plenty of rugs to look at, and all prices.

Date of experience: November 29, 2021
New York
1 review
0 helpful votes
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Carpet Purchased
November 29, 2021

Convenient accessible system is appreciated along with the free shipping

Date of experience: November 29, 2021
Florida
2 reviews
0 helpful votes
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Wonderful selection and prices
November 29, 2021

Love the quality of their rugs, I bought one for my brother to enjoy in his home.

Date of experience: November 29, 2021
Michigan
0 reviews
0 helpful votes
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I know what runners and rugs I want to get but then your pop ups arrive with your messages and no way to quickly get rid of them. See, I can't see what I'm buying because your pop up skews the information and purchase routine. I almost left your site for good but I liked your rugs and stayed with it after a few attempts to quickly purchase what you are selling. Maybe you could put an "X" on the page so we can get rid of the pop ups. I know if it continues and I have many area rugs I need to furnish my new home, a log cabin, that if the pop ups continue without my ability to get rid of them that I will find another company that does and leave your site for good. What a hassle!. Thank you

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 28, 2021
Missouri
1 review
0 helpful votes
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First time
November 29, 2021

This was my first time ordering g a rug in my 41 yrs of life. I have not recieved it yet so idk why they want me to do this but stressful is all I can say! But the process was simple and easy. A breeze if u will!

Date of experience: November 28, 2021