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Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Great and easy site to check out quality carpets at great prices.
Search provided many choices and the price is certainly right! Very satisfied with the experience.
Order came fast. Your rugs are perfect. I just ordered a third one!
I already own one. I love, love this rug. I get more compliments on my rug. So I ordered one for my bedroom. So soft.
I loved the "see this rug in your room" feature, since I had to match eclectic colors and styles! Looking forward to how the rug will look.
Easy to search. Able to filter for size and 2 types. Received emails that offered 15% off and also another email with 5% off but didnt say that it doesn't apply to padding. Easy check out
GREAT SELECTION WITH A HUGE CHOICE VARIOUS OF SIZES.
I EXPECTED TO SPEND HOURS AT MY COMPUTER SHOPPING FOR A RUG FOR MY BATHROOM BUT I WAS FINISHED IN 20 MINUTES! THEY MADE IT SO EASY!
Web site was easy to use. My Granddaughter will love the addition to her room.
While looking through the Cyber Monday sales, I found a rug that will be perfect in my dining room. I actually used the "see it in your room" feature which convinced my husband! Ordering could not have been easier and I await the arrival of my beautiful new rug. Thank you.
Great, easy and can't wait to get the run this month.
Wonderful Discount Carpets! & Excellent to deal with.
First time I'm ordering from this site. Ordering was easy. Hopefully I will receive my rug soon
Easy and plenty of rugs to look at, and all prices.
Convenient accessible system is appreciated along with the free shipping
Love the quality of their rugs, I bought one for my brother to enjoy in his home.
I know what runners and rugs I want to get but then your pop ups arrive with your messages and no way to quickly get rid of them. See, I can't see what I'm buying because your pop up skews the information and purchase routine. I almost left your site for good but I liked your rugs and stayed with it after a few attempts to quickly purchase what you are selling. Maybe you could put an "X" on the page so we can get rid of the pop ups. I know if it continues and I have many area rugs I need to furnish my new home, a log cabin, that if the pop ups continue without my ability to get rid of them that I will find another company that does and leave your site for good. What a hassle!. Thank you
This was my first time ordering g a rug in my 41 yrs of life. I have not recieved it yet so idk why they want me to do this but stressful is all I can say! But the process was simple and easy. A breeze if u will!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

