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Rugs.com Reviews Summary
Rugs.com has a rating of 4.7 stars from 6,569 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Great selection of patterns, sizes, colors, outstanding pricing $ and … a very user friendly website;)
SO excited ~ we can't wait to get our new rug!
Thank you Rugs.com Xo
It was very easy for On-line shopping. Love the colors and how it will look in my home. Thank you very much. Enjoy the holidays.
This webpage is so easy to shop on. Gives every option available to easily go to. Love the ease of it.
Ordering was very easy and I didn't have to hunt the no slip pad because it gave an option to purchase with it
I found exactly what I was looking for at an even lower price than I imagined.
There are so many beautiful rugs it is hard to make a decision. I do know I picked the right ones. Plus is it 50% off right now. I just don't know how they do it!
Pleasant and very knowledgeable about the products and the services offered
No problem at all and great service. So far. Happy Holiday
First of all. I want to say. I ordered off Amazon through them. It was shipped via Rugs.com. They decided to use Fedex. The joy. Partially Fedex & Rugs.com's fault of this whole ordeal. My package (rug) was suppose to be at my house countless times. The majority of the time I would have a worker message me back with the tracking info. Like I didn't already have it. They were absolutely no help. Also, keep in mind I ordered over a week ago with AMAZON PRIME. They did not offer me a replacement, considering my package had not been updated & it appeared to be lost. I had other companies whom used Fedex offer me full refund & a replacement via UPS. They did not. They do not go above & beyond like a company should do to make sure the customer is happy. They will just send you the tracking number to shut you up. News flash, I already have checked the tracking ******* times, DUH. That's why I am messaging you. If I don't get my package soon, I will be taking further action with my bank, since they can't seem to help. They will not do their best to make sure you are pleased. You're wasting your time purchasing from them & even messaging them if you have any issues because they will not be solved via their help at all. Both Fedex & Rugs.com suck.
So simple, relaxing, fun to try different rugs in my space! Really easy to use! Pretty rugs!
Ok want to try it again not sure how this works so I'm giving it a try
Nice product easy purchase. Great selection of product. Will use this company again
Recently renovated our first floor and needed kitchen rugs to complete the look of the kitchen. Very easy to move about the site and find what I was looking for.
I love the payment options and how easy the site is to navigate.
Searching for a particular size, color, style was easy and fun. 5 stars
I have purchased several rugs from rugs.com (Always have a measuring tape handy). The rugs are well made and hold up to people and dog traffic. I never get the rug pad. Its just has not been an issue or desire of mine. I am 100% pleased with all my rugs.com purchases.
The various views and specification details of the rugs were very helpful. The overall color should be listed under choices. The overall color was difficult to locate.
Ask questions but no response or a seeming generic and believe received a thank you. No statement communication was seemingly unavailable, actually the opposite was presented. Telephone number for real conversation ought be prominent. With clock running out was pressured to buy. I just wanted a professional suggestion for a tough, modest cost kitchen rug to place over a very challenged linoleum.
In general the website was satisfactory and an improvement over passed sites. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members