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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,588 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
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Rugs
December 9, 2021

All the rugs are so pretty and a great price and it was easy to order.

Date of experience: December 8, 2021
Florida
1 review
0 helpful votes
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Do not wait-it may be too late!
December 9, 2021

I am not tech savvy but this was so easy to follow-clear instructions

Date of experience: December 8, 2021
Texas
1 review
0 helpful votes
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Review
December 9, 2021

I had a very good experience ordering rugs through rugs.com. The selection is massive and the filter tags helped me quickly find what I was looking for.

Date of experience: December 8, 2021
Florida
2 reviews
1 helpful vote
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First Time Shopper
December 8, 2021

It took me awhile to actually get my order placed, but I'll take the fault on the length of time. I just kept measuring and looking. Continuously using the tool they gave me to see it in my room. Love this feature! I'm a little nervous being a first time buyer, but I'll definitely review my purchase when it arrives. My fingers are crossed that they'll arrive as quickly as the site stated. Hard to believe it's two day shipping when it's not Amazon.

Date of experience: December 8, 2021
Arizona
1 review
0 helpful votes
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Quick and easy
December 8, 2021

Beautiful rugs with plenty of choices! Lots of different sizes to choose from.

Date of experience: December 8, 2021
Montana
2 reviews
0 helpful votes
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Just what we needed
December 8, 2021

This morning, we decided to redo our bedroom. Perfect timing. I received an email notice of the sale ending tonight and ordered two rugs to fit our long narrow room. Knowing the quality of your rugs from past experience, we're excited to have these on the way.

Date of experience: December 7, 2021
Massachusetts
1 review
0 helpful votes
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Great
December 8, 2021

My experience was very easy and complete.The order process simple. The selection was varied and extensive.

Date of experience: December 7, 2021
Arizona
1 review
0 helpful votes
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Very pleased.
December 8, 2021

Site was easy to use, tons of selections, great prices, free shipping. It was a painless experience.

Date of experience: December 7, 2021
Indiana
1 review
0 helpful votes
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I will come back and give a 5 if my rug arrives on time. The notice for shipping delays should be given before I pay.

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 7, 2021
California
1 review
0 helpful votes
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Great Experience!
December 8, 2021

We had a great experience as usual. The website is easy to navigate, prices are reasonable and delivery is fast.

Date of experience: December 7, 2021
Tennessee
1 review
0 helpful votes
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I sm very disappointed
January 6, 2022

This rug is not what I wanted. It is so small I want a refund.

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 7, 2021
New York
1 review
0 helpful votes
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Quick area rug purchase
December 7, 2021

Very easy for a no stress area rug needed for a guest bedroom.

Date of experience: December 7, 2021
Virginia
1 review
0 helpful votes
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I'm still waiting to see how this project would look good since I have small children

Date of experience: December 7, 2021
Ohio
1 review
0 helpful votes
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Rug shopping review
December 7, 2021

Great experience. Someone was always available if I needed anything or to ask a question. Thanks for the great service!

Date of experience: December 7, 2021
Ohio
1 review
0 helpful votes
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Excellent service on rugs.com
December 7, 2021

It was very easy to find what I was looking for. Reasonable prices.

Date of experience: December 7, 2021
New York
1 review
0 helpful votes
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Nice and easy
December 7, 2021

Good selection. Easy process to order. Good experience.

Date of experience: December 7, 2021
California
2 reviews
0 helpful votes
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Easy
December 7, 2021

This was the easiest shopping experience I've ever had. Found what I wanted and clicked it, paid it and it's on its way. Perfect, no hassle whatsoever. I would definitely recommend them.

Date of experience: December 7, 2021
Oregon
1 review
0 helpful votes
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My kitchen carpet
December 7, 2021

Very easy to order; nice to see how it will look in our kitchen by photo. Thanks

Date of experience: December 6, 2021
Michigan
2 reviews
0 helpful votes
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Fast purchase easy checkout
December 7, 2021

Decided on a rug, fast checkout, was glad to find a thicker plush shag that looks quality

Date of experience: December 6, 2021
Oregon
1 review
0 helpful votes
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Looking forward
December 6, 2021

Easy, liked have photo of rug in room! Looking for this in my home.

Date of experience: December 6, 2021