Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rugs.com has a rating of 4.7 stars from 6,588 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
We monitor reviews for authenticity
I am not tech savvy but this was so easy to follow-clear instructions
I had a very good experience ordering rugs through rugs.com. The selection is massive and the filter tags helped me quickly find what I was looking for.
It took me awhile to actually get my order placed, but I'll take the fault on the length of time. I just kept measuring and looking. Continuously using the tool they gave me to see it in my room. Love this feature! I'm a little nervous being a first time buyer, but I'll definitely review my purchase when it arrives. My fingers are crossed that they'll arrive as quickly as the site stated. Hard to believe it's two day shipping when it's not Amazon.
Beautiful rugs with plenty of choices! Lots of different sizes to choose from.
This morning, we decided to redo our bedroom. Perfect timing. I received an email notice of the sale ending tonight and ordered two rugs to fit our long narrow room. Knowing the quality of your rugs from past experience, we're excited to have these on the way.
Site was easy to use, tons of selections, great prices, free shipping. It was a painless experience.
I will come back and give a 5 if my rug arrives on time. The notice for shipping delays should be given before I pay.
We had a great experience as usual. The website is easy to navigate, prices are reasonable and delivery is fast.
This rug is not what I wanted. It is so small I want a refund.
Very easy for a no stress area rug needed for a guest bedroom.
Great experience. Someone was always available if I needed anything or to ask a question. Thanks for the great service!
It was very easy to find what I was looking for. Reasonable prices.
Good selection. Easy process to order. Good experience.
This was the easiest shopping experience I've ever had. Found what I wanted and clicked it, paid it and it's on its way. Perfect, no hassle whatsoever. I would definitely recommend them.
Very easy to order; nice to see how it will look in our kitchen by photo. Thanks
Decided on a rug, fast checkout, was glad to find a thicker plush shag that looks quality
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

