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Rugs.com has a rating of 4.7 stars from 6,554 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I was looking for something stylish and unique and rugs.com came to the rescue!
I fell in love with the rug I saw and immediately bought it!
I ordered two rugs for outdoor use and was so pleased this morning upon opening them. I have placed a new order for one more rug. The quality is good and the dog loves them!
A great selection at excellent prices. And an easy checkout process through my Amazon account.
Easy to order. Easy site to navigate. Cute variety of rugs. I have ordered several.
Your selection and sizes is outstanding. I enjoyed going through the many beautiful rugs to choose from In your inventory. Kudos to you!
Very easy to find outdoor rug to finish out our patio area. Looking forward to it's arrival.
There were so many options but clicking through all of the options for size and colors was super easy.
I ended up finding my rug within five minutes! Very easy interface and great selection!
So far very good. Was easy and not complicated. Hopefully they will match my living room.
Many selections and very easy to order. Fast and free delivery.
I have bought rugs here before and this one was a no brainer! The website is easy to navigate and prices are good. Multiple color choices for multiple styles. Easy to manage and great options at reasonable prices.
Ordered a 4 x 6 and came up 5 x 7.
Need. A 4 x 6. Please cancel this order and I will resend the correct size once this is cancelled,
Easy to shop & find what I was looking for. Lots to choose from
They have a huge selection of beautiful rugs. Shop here before anywhere else!
I have only ordered the rug. A great selection, easy to find colors and styles I was looking for, and a multitude of photos to show the selection in different settings. Free shipping and free returns if not satisfied. All I need in a site for ordering this type of product!
Unfortunately, the 7 x 10 multi botanical indoor outdoor carpet is snagged.
The rug has been set up for less than a week within the first day or two with normal traffic with two adults and dog the rug has multiple snags! It appeared to snag when vacuumed after being laid on the floor before the furniture was put on top of it. So immediately! I have not noticed this on the runners or the door rugs only in the large area rug. These snags are very noticeable. The rug is either defective or the product is very poorly made. I am completely disappointed in this product. I look forward to hearing from you regarding return or replacement of this rug. Thank you for your help.
Easy, supportive, and engaging. I have already bought two rugs and have gotten to the place of trying a new color and new transformation.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

