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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,554 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Love the choice
July 8, 2025

I was looking for something stylish and unique and rugs.com came to the rescue!
I fell in love with the rug I saw and immediately bought it!

Date of experience: June 28, 2025
Texas
2 reviews
0 helpful votes
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Buying More
July 8, 2025

I ordered two rugs for outdoor use and was so pleased this morning upon opening them. I have placed a new order for one more rug. The quality is good and the dog loves them!

Date of experience: June 28, 2025
Florida
1 review
0 helpful votes
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Wow, that was easy!
July 8, 2025

A great selection at excellent prices. And an easy checkout process through my Amazon account.

Date of experience: June 28, 2025
Wyoming
1 review
0 helpful votes
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Great service. Cute rug!
July 8, 2025

Easy to order. Easy site to navigate. Cute variety of rugs. I have ordered several.

Date of experience: June 28, 2025
California
1 review
0 helpful votes
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Oval rugs for bedroom.
July 8, 2025

Your selection and sizes is outstanding. I enjoyed going through the many beautiful rugs to choose from In your inventory. Kudos to you!

Date of experience: June 27, 2025
North Carolina
1 review
0 helpful votes
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Patio Rugs
July 8, 2025

Very easy to find outdoor rug to finish out our patio area. Looking forward to it's arrival.

Date of experience: June 27, 2025
North Carolina
1 review
0 helpful votes
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Bonus Room Rug
July 7, 2025

There were so many options but clicking through all of the options for size and colors was super easy.

Date of experience: June 27, 2025
New York
1 review
0 helpful votes
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Easy site to navigate!
July 7, 2025

I ended up finding my rug within five minutes! Very easy interface and great selection!

Date of experience: June 27, 2025
Michigan
1 review
0 helpful votes
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2 wool rugs
July 7, 2025

So far very good. Was easy and not complicated. Hopefully they will match my living room.

Date of experience: June 27, 2025
Rhode Island
1 review
0 helpful votes
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Easy to use
July 7, 2025

Many selections and very easy to order. Fast and free delivery.

Date of experience: June 27, 2025
New Hampshire
1 review
0 helpful votes
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6'x9' rug for den
July 7, 2025

I have bought rugs here before and this one was a no brainer! The website is easy to navigate and prices are good. Multiple color choices for multiple styles. Easy to manage and great options at reasonable prices.

Date of experience: June 27, 2025
New York
1 review
0 helpful votes
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Great rugs!
July 7, 2025

Great rugs, great prices, great selection, great service!

Date of experience: June 27, 2025
Kentucky
1 review
0 helpful votes
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Ordered a 4 x 6 and came up 5 x 7.
Need. A 4 x 6. Please cancel this order and I will resend the correct size once this is cancelled,

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 26, 2025
Michigan
1 review
0 helpful votes
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Rug 5x7 for laundry room
July 6, 2025

Easy to shop & find what I was looking for. Lots to choose from

Date of experience: June 26, 2025
Florida
1 review
0 helpful votes
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Easy Order Experience
July 6, 2025

They have a huge selection of beautiful rugs. Shop here before anywhere else!

Date of experience: June 26, 2025
California
1 review
0 helpful votes
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Just the Order was a Breeze
July 6, 2025

I have only ordered the rug. A great selection, easy to find colors and styles I was looking for, and a multitude of photos to show the selection in different settings. Free shipping and free returns if not satisfied. All I need in a site for ordering this type of product!

Date of experience: June 26, 2025
Pennsylvania
1 review
0 helpful votes
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Disappointed
July 3, 2025

Unfortunately, the 7 x 10 multi botanical indoor outdoor carpet is snagged.
The rug has been set up for less than a week within the first day or two with normal traffic with two adults and dog the rug has multiple snags! It appeared to snag when vacuumed after being laid on the floor before the furniture was put on top of it. So immediately! I have not noticed this on the runners or the door rugs only in the large area rug. These snags are very noticeable. The rug is either defective or the product is very poorly made. I am completely disappointed in this product. I look forward to hearing from you regarding return or replacement of this rug. Thank you for your help.

Date of experience: June 23, 2025
Illinois
1 review
0 helpful votes
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Easy, supportive, and engaging. I have already bought two rugs and have gotten to the place of trying a new color and new transformation.

Date of experience: June 22, 2025
California
1 review
0 helpful votes
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Great value
July 2, 2025

Good selections, and easy to navigate website.amazing prices

Date of experience: June 22, 2025
Mississippi
1 review
0 helpful votes
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Area rugs.com
July 2, 2025

Easy/great selection/great price/lots of information about rugs

Date of experience: June 22, 2025