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Rugs.com has a rating of 4.8 stars from 6,588 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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In short, shopping online is nice and convenient. That said, its hard to know exactly whether or not what you bought is what it looked like online. So returns take time and are not easy in terms of packaging and dropping off. Setting aside that, I did run into an issue which in part was my oversight. I am thrilled to share that Rugs.com stepped up in an effort to make things right. This has made all the difference for me and is not only appreciated, but has kept me loyal to Rugs.com. Bravo and well done!
Found this site after seeing an ad on social media... was in serch of an area rug and was pleased to see that this site was based in South Carolina! So tried them out and ordered 2 area rugs. One indoor and one outdoor. Both were shipped and received in a timely manner and came true to description! Pleased with the rugs and the whole experience of ordering online with Rugs.com... so much so that I have gone back to them 2 more times to order a couple of entry way rugs!
I ordered a nice rug for my entryway. It had bright colored flowers and it really brightened up our dark entryway. Get a lot of compliments on it.
Rug was delivered a few days later than anticipated, which is not surprising these days. So, I wouldn't opt for spending the extra $25 like I did. I didn't want it rolled up any longer than it had to be because it's then harder to get it to lay correctly. Speaking of rolled, it was properly done, seam side out and not folded as some have stated. No shipping damage. Zero issue with the quality and measurements. The rug is thinner than our previous one, also made in Turkey, that we custom ordered over 20 years ago. For the price, it met our expectations. We weren't looking to spend the money like we once did prior to 3 children. I had no contact with their customer service, but was kept updated via texts and emails. How satisfied? I just ordered a second entry way rug to better match our new dining area.
Liked that I could see what the rug would look like in my room.
Fast convenient and free shipping good quality and great choice of colors
Easiest website I've ever used. I was wondering about rug pad and as soon as I clicked on rug orde up popped pad options. Fantastic!,,
Good site it works. I like the design of the rug. I am going to put in in my entry way.
Being able to have free returns gave us the freedom to select several rugs for each of our various rooms. There is so much to choose from, and we were able to make final selections for every room of the house. The quality of their rugs is superb; and their pads are excellent. They ship quickly; and returns are easy.
Quick and easy very convenient. Gladly to recommend to family and friends
Site was easy to use. Selection was broad. Rugs are of good quality. Delivery was prompt.
This is the 6th rug I've bought from this company site. It's so easy to browse the selections, and get the right colors and sizes. I'm often complimented on the beauty of the rugs in my home. They hold up well, too.
Easy shopping and yet there are a multitude of choices.
Easy transaction
Excellent selection and price repeat customer
This is my third rug purchased. Love the ease and durability of my rugs. I live in a semi rural area. Lost of dirt and mud. These rugs handle that and more.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

