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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,588 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
2 reviews
0 helpful votes
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Issue Resolved!
May 16, 2022

In short, shopping online is nice and convenient. That said, its hard to know exactly whether or not what you bought is what it looked like online. So returns take time and are not easy in terms of packaging and dropping off. Setting aside that, I did run into an issue which in part was my oversight. I am thrilled to share that Rugs.com stepped up in an effort to make things right. This has made all the difference for me and is not only appreciated, but has kept me loyal to Rugs.com. Bravo and well done!

Date of experience: April 15, 2022
Florida
1 review
0 helpful votes
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Easy to Use
April 16, 2022

Enjoyed looking at all the choices. Found the color and size I needed.

Date of experience: April 15, 2022
Florida
1 review
0 helpful votes
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After purchasing
May 16, 2022

After purchasing I was notified of shipping delay! Not happy!

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 15, 2022
Illinois
1 review
0 helpful votes
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Buyer
April 16, 2022

Good second time have bought rugs here good quality and receive them fairly quick good price for the very good Quality and color

Date of experience: April 15, 2022
New York
1 review
0 helpful votes
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Lots & lots of choices! It takes a little time to search through the inventory of rugs, but well worth it.

Date of experience: April 15, 2022
Washington
1 review
0 helpful votes
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Easy
April 15, 2022

This was great, easy and quick! No problems at all. I only hope the carpet is a nice as the buying process.

Date of experience: April 15, 2022
Michigan
1 review
0 helpful votes
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I'm addicted!
April 15, 2022

Found this site after seeing an ad on social media... was in serch of an area rug and was pleased to see that this site was based in South Carolina! So tried them out and ordered 2 area rugs. One indoor and one outdoor. Both were shipped and received in a timely manner and came true to description! Pleased with the rugs and the whole experience of ordering online with Rugs.com... so much so that I have gone back to them 2 more times to order a couple of entry way rugs!

Date of experience: April 15, 2022
California
4 reviews
0 helpful votes
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Great Products
April 15, 2022

I ordered a nice rug for my entryway. It had bright colored flowers and it really brightened up our dark entryway. Get a lot of compliments on it.

Date of experience: April 15, 2022
Texas
1 review
0 helpful votes
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April 15th, 2022 Review
April 15, 2022

Rug was delivered a few days later than anticipated, which is not surprising these days. So, I wouldn't opt for spending the extra $25 like I did. I didn't want it rolled up any longer than it had to be because it's then harder to get it to lay correctly. Speaking of rolled, it was properly done, seam side out and not folded as some have stated. No shipping damage. Zero issue with the quality and measurements. The rug is thinner than our previous one, also made in Turkey, that we custom ordered over 20 years ago. For the price, it met our expectations. We weren't looking to spend the money like we once did prior to 3 children. I had no contact with their customer service, but was kept updated via texts and emails. How satisfied? I just ordered a second entry way rug to better match our new dining area.

Date of experience: April 15, 2022
Iowa
1 review
0 helpful votes
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Romodel
April 15, 2022

Liked that I could see what the rug would look like in my room.

Date of experience: April 15, 2022
Washington
1 review
0 helpful votes
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Great going
April 15, 2022

Fast convenient and free shipping good quality and great choice of colors

Date of experience: April 14, 2022
Arizona
1 review
0 helpful votes
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Easy rug purchase
April 15, 2022

Easiest website I've ever used. I was wondering about rug pad and as soon as I clicked on rug orde up popped pad options. Fantastic!,,

Date of experience: April 14, 2022
Oregon
1 review
0 helpful votes
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Square rug
April 15, 2022

Good site it works. I like the design of the rug. I am going to put in in my entry way.

Date of experience: April 14, 2022
Florida
2 reviews
0 helpful votes
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They are GREAT to work with!
April 14, 2022

Being able to have free returns gave us the freedom to select several rugs for each of our various rooms. There is so much to choose from, and we were able to make final selections for every room of the house. The quality of their rugs is superb; and their pads are excellent. They ship quickly; and returns are easy.

Date of experience: April 14, 2022
New York
1 review
0 helpful votes
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Easy to order
April 14, 2022

Quick and easy very convenient. Gladly to recommend to family and friends

Date of experience: April 14, 2022
Georgia
1 review
0 helpful votes
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Great store!
April 14, 2022

Site was easy to use. Selection was broad. Rugs are of good quality. Delivery was prompt.

Date of experience: April 14, 2022
Virginia
1 review
0 helpful votes
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Great rugs!
April 14, 2022

This is the 6th rug I've bought from this company site. It's so easy to browse the selections, and get the right colors and sizes. I'm often complimented on the beauty of the rugs in my home. They hold up well, too.

Date of experience: April 14, 2022
Washington
1 review
0 helpful votes
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Easy shopping
April 14, 2022

Easy shopping and yet there are a multitude of choices.

Date of experience: April 14, 2022
Florida
1 review
0 helpful votes
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Easy
April 14, 2022

Easy transaction
Excellent selection and price repeat customer

Date of experience: April 14, 2022
Colorado
1 review
0 helpful votes
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Ruggables are the bomb
April 14, 2022

This is my third rug purchased. Love the ease and durability of my rugs. I live in a semi rural area. Lost of dirt and mud. These rugs handle that and more.

Date of experience: April 14, 2022