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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Charlestown Rugs
April 18, 2022

The 2 rugs that I ordered and are now on the floor are the only rugs that actually looked like the pictures when I have ordered rugs. I am now ordering the runners to match and have one more runner that has not yet arrived. It is a much longer runner and I am anxious to get it.

Date of experience: April 18, 2022
New Jersey
1 review
0 helpful votes
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Great Rugs@ Great Prices!
April 18, 2022

I have ordered several rugs from Rugs.com and have not been disappointed with any purchases so far.
Orders are timely and the rugs look even better than pictured!
I highly recommend purchases through Rugs.com.

Date of experience: April 18, 2022
Florida
1 review
0 helpful votes
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Love these rugs
April 18, 2022

It four to start. I'm now doing more because I love them and they brighten my home.

Date of experience: April 18, 2022
Florida
1 review
0 helpful votes
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Wonderful products
April 18, 2022

I have used Rugs.com previously and their products are fantastic. I have ordered several large and small rugs and everyone of them are amazing. They look like the picture, clean well, stand up to traffic and are beautiful.

Date of experience: April 18, 2022
Kentucky
2 reviews
0 helpful votes
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Shoppin
April 18, 2022

Nice website layout and selection. This is a great source for shopping for home decor. A+

Date of experience: April 17, 2022
Georgia
2 reviews
0 helpful votes
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I have ordered several rugs and been happy with the quality and longevity. The one I sent back was because I chose the wrong color and their customer service was quick to respond, making returning it a breeze.

Date of experience: April 17, 2022
Indiana
1 review
0 helpful votes
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Easy to Order
April 18, 2022

I needed a certain type of rug, size and color. I found it within 10 minutes of my searching and picking "the one". Very easy, nice selection, quick checkout and will be delivered for free within days!

Date of experience: April 17, 2022
Florida
1 review
0 helpful votes
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Great
April 18, 2022

Very good quality i have alot of your rugs and will keep looking for the ones i want

Date of experience: April 17, 2022
Wisconsin
2 reviews
0 helpful votes
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Rocky
April 17, 2022

Very good and all the info we needed, product we think is of good quality, and we hope service is also good

Date of experience: April 17, 2022
Florida
1 review
0 helpful votes
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New purchase
April 16, 2022

Easy product search, great check out options and checkout.

Date of experience: April 16, 2022
Colorado
1 review
0 helpful votes
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First time purchasing
April 16, 2022

It was pretty easy to find what I was looking for on this site.

Date of experience: April 16, 2022
Ohio
1 review
0 helpful votes
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Awesome site: Easy Order
April 16, 2022

Was able to find just what I needed... Also, a little surprise! I have a credit of $12.00 - did not know about it..

Date of experience: April 16, 2022
Oregon
2 reviews
0 helpful votes
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New house
April 16, 2022

Ordering was pretty easy. Can't wait to see the rugs.

Date of experience: April 16, 2022
California
2 reviews
0 helpful votes
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Issue Resolved!
May 16, 2022

In short, shopping online is nice and convenient. That said, its hard to know exactly whether or not what you bought is what it looked like online. So returns take time and are not easy in terms of packaging and dropping off. Setting aside that, I did run into an issue which in part was my oversight. I am thrilled to share that Rugs.com stepped up in an effort to make things right. This has made all the difference for me and is not only appreciated, but has kept me loyal to Rugs.com. Bravo and well done!

Date of experience: April 15, 2022
Florida
1 review
0 helpful votes
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Easy to Use
April 16, 2022

Enjoyed looking at all the choices. Found the color and size I needed.

Date of experience: April 15, 2022
Florida
1 review
0 helpful votes
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After purchasing
May 16, 2022

After purchasing I was notified of shipping delay! Not happy!

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 15, 2022
Illinois
1 review
0 helpful votes
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Buyer
April 16, 2022

Good second time have bought rugs here good quality and receive them fairly quick good price for the very good Quality and color

Date of experience: April 15, 2022
New York
1 review
0 helpful votes
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Lots & lots of choices! It takes a little time to search through the inventory of rugs, but well worth it.

Date of experience: April 15, 2022
Washington
1 review
0 helpful votes
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Easy
April 15, 2022

This was great, easy and quick! No problems at all. I only hope the carpet is a nice as the buying process.

Date of experience: April 15, 2022
Michigan
1 review
0 helpful votes
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I'm addicted!
April 15, 2022

Found this site after seeing an ad on social media... was in serch of an area rug and was pleased to see that this site was based in South Carolina! So tried them out and ordered 2 area rugs. One indoor and one outdoor. Both were shipped and received in a timely manner and came true to description! Pleased with the rugs and the whole experience of ordering online with Rugs.com... so much so that I have gone back to them 2 more times to order a couple of entry way rugs!

Date of experience: April 15, 2022