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Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.
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The 2 rugs that I ordered and are now on the floor are the only rugs that actually looked like the pictures when I have ordered rugs. I am now ordering the runners to match and have one more runner that has not yet arrived. It is a much longer runner and I am anxious to get it.
I have ordered several rugs from Rugs.com and have not been disappointed with any purchases so far.
Orders are timely and the rugs look even better than pictured!
I highly recommend purchases through Rugs.com.
It four to start. I'm now doing more because I love them and they brighten my home.
I have used Rugs.com previously and their products are fantastic. I have ordered several large and small rugs and everyone of them are amazing. They look like the picture, clean well, stand up to traffic and are beautiful.
I have ordered several rugs and been happy with the quality and longevity. The one I sent back was because I chose the wrong color and their customer service was quick to respond, making returning it a breeze.
I needed a certain type of rug, size and color. I found it within 10 minutes of my searching and picking "the one". Very easy, nice selection, quick checkout and will be delivered for free within days!
Easy product search, great check out options and checkout.
It was pretty easy to find what I was looking for on this site.
Was able to find just what I needed... Also, a little surprise! I have a credit of $12.00 - did not know about it..
In short, shopping online is nice and convenient. That said, its hard to know exactly whether or not what you bought is what it looked like online. So returns take time and are not easy in terms of packaging and dropping off. Setting aside that, I did run into an issue which in part was my oversight. I am thrilled to share that Rugs.com stepped up in an effort to make things right. This has made all the difference for me and is not only appreciated, but has kept me loyal to Rugs.com. Bravo and well done!
Found this site after seeing an ad on social media... was in serch of an area rug and was pleased to see that this site was based in South Carolina! So tried them out and ordered 2 area rugs. One indoor and one outdoor. Both were shipped and received in a timely manner and came true to description! Pleased with the rugs and the whole experience of ordering online with Rugs.com... so much so that I have gone back to them 2 more times to order a couple of entry way rugs!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

