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Rugs.com has a rating of 4.8 stars from 6,572 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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The site is easy to navigate with many filters to use. I was impressed with the immense choices for rugs. Customers service is readily available and quick to answer questions.
I picked several rugs - couldn't decide. Used the "see this rug in your room" feature and I found I was buying rugs too big! So it definitely helped - and made the difference
I haven't received my rug yet but the website was so easy to use! Rugs are decently priced, large selection, many sizes - and the best part is the option to see it in your home before you buy! Just take a picture of the room where your planning on putting it, and the program inserts the rug! You can move it around as needed! I just put my order in and hope I'm as happy with the actual product
Easy to navigate site.
Quick delivery
Product quality is good.
Was unable to add items to cart. Had to return back and keep adding items. Need continue shopping button added.
Have purchased several rugs and have been very happy with delivery time and quality of product.
Great experience, I ordered too long of a rug for my bathroom but I love it so I'm buying another one 2 feet shorter and putting the 8 foot one in my hallway
Site was easy to maneuvers and price was good. I will probably be back for more.
Great experience and shipping time was excellent I would highly recommend to anyone needing rugs
Glad to have a way to get necessary items, affordably. I've never been disappointed :)
Easy to! Hope they look Beautiful when I get them!
Different colors rug 8 x 10 was very had to get to pay made it too complicated to bye one but finally went though thank you
It was easy enough. I hope the carpet is as nice as it looks in the picture.
Was ok will shop here again & tell friends I recommend!
Many beautiful rugs to choose from, the purchase process was user friendly and I appreciate the free shipping.
Ovetall all was fine. Had trouble using web-site. Would have rather placed order with a live person. Hope I am totally pleased with the rugs as I think I'll be based on how they look in the pictures.
I saw om your web site that for $25 I could get 2 day delivery. But, in making my order I never saw where I could include the 2 day delivery with my order. I would like that 2 day delivery on my order.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

