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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,572 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
3 reviews
3 helpful votes
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So many choices!
April 21, 2022

The site is easy to navigate with many filters to use. I was impressed with the immense choices for rugs. Customers service is readily available and quick to answer questions.

Date of experience: April 21, 2022
Arkansas
1 review
0 helpful votes
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Virtual View made the difference
April 21, 2022

I picked several rugs - couldn't decide. Used the "see this rug in your room" feature and I found I was buying rugs too big! So it definitely helped - and made the difference

Date of experience: April 21, 2022
Wisconsin
1 review
0 helpful votes
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A+ website
April 21, 2022

I haven't received my rug yet but the website was so easy to use! Rugs are decently priced, large selection, many sizes - and the best part is the option to see it in your home before you buy! Just take a picture of the room where your planning on putting it, and the program inserts the rug! You can move it around as needed! I just put my order in and hope I'm as happy with the actual product

Date of experience: April 21, 2022
Minnesota
1 review
0 helpful votes
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Not disappointed
April 21, 2022

Easy to navigate site.
Quick delivery
Product quality is good.

Date of experience: April 21, 2022
Michigan
1 review
0 helpful votes
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Multi order
April 21, 2022

Was unable to add items to cart. Had to return back and keep adding items. Need continue shopping button added.

Date of experience: April 21, 2022
Pennsylvania
1 review
0 helpful votes
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Beautiful
April 21, 2022

Wonderful experience with my return and re-order. Looking forward to receiving my rugby

Date of experience: April 20, 2022
New York
1 review
0 helpful votes
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Easy web site to follow
April 21, 2022

Have purchased several rugs and have been very happy with delivery time and quality of product.

Date of experience: April 20, 2022
Ohio
3 reviews
0 helpful votes
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I love the jute rug
April 20, 2022

Great experience, I ordered too long of a rug for my bathroom but I love it so I'm buying another one 2 feet shorter and putting the 8 foot one in my hallway

Date of experience: April 20, 2022
Florida
1 review
0 helpful votes
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Realwelchman
April 20, 2022

Site was easy to maneuvers and price was good. I will probably be back for more.

Date of experience: April 20, 2022
Iowa
1 review
0 helpful votes
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Great rugs Fabulous prices
April 20, 2022

Great experience and shipping time was excellent I would highly recommend to anyone needing rugs

Date of experience: April 20, 2022
New York
2 reviews
0 helpful votes
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Happy with this service :)
April 20, 2022

Glad to have a way to get necessary items, affordably. I've never been disappointed :)

Date of experience: April 20, 2022
Florida
1 review
0 helpful votes
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Ordered my new Rugs!
April 20, 2022

Easy to! Hope they look Beautiful when I get them!

Date of experience: April 20, 2022
Ohio
1 review
0 helpful votes
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Different colors rug 8 x 10
May 20, 2022

Different colors rug 8 x 10 was very had to get to pay made it too complicated to bye one but finally went though thank you

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 19, 2022
Michigan
1 review
0 helpful votes
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Ordering a rug
April 19, 2022

It was easy enough. I hope the carpet is as nice as it looks in the picture.

Date of experience: April 19, 2022
Georgia
1 review
0 helpful votes
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Was ok will shop here again & tell friends I recommend!

Date of experience: April 19, 2022
New York
1 review
0 helpful votes
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Selection
April 19, 2022

Selection great carpets Nice elections good quality

Date of experience: April 19, 2022
Illinois
1 review
0 helpful votes
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Easy Shopping and Purchase
April 19, 2022

Many beautiful rugs to choose from, the purchase process was user friendly and I appreciate the free shipping.

Date of experience: April 19, 2022
North Dakota
1 review
0 helpful votes
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Rugs
April 19, 2022

First time ordering from you.
Very easy website to navigate.

Date of experience: April 19, 2022
Indiana
1 review
0 helpful votes
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Rugs
April 18, 2022

Ovetall all was fine. Had trouble using web-site. Would have rather placed order with a live person. Hope I am totally pleased with the rugs as I think I'll be based on how they look in the pictures.

Date of experience: April 18, 2022
Minnesota
1 review
0 helpful votes
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No Fast Delivery
May 18, 2022

I saw om your web site that for $25 I could get 2 day delivery. But, in making my order I never saw where I could include the 2 day delivery with my order. I would like that 2 day delivery on my order.

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 18, 2022