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Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Very easy to shop and visualize the rugs in your outside spot
They are a great company. I order off of them to decorate my house because I have hard wood floors. Their carpets are beautiful and you can find any carpets to suit your tastes. They have many shapes and sizes.
Very fast. Easy to purchase. Hope the delivery goes as well.
Huge number of rugs to choose from to find exactly what you are looking for. Numerous reviews to provide real life experience. Most helpful was option to see your choices in your own room! This is a terrific site.
It was so easy finding a rug that would fit my needs and so easy to order. I love love love the discounts.
Website totally easy to maneuver. Fast and simple. I'm very familiar with these rugs because I clean for a living and several of my customers have them. I just had to get one for myself!
I have been watching this site for a few weeks and finally gave in. It is mesmerizing and I hope the carpet lives up to my expectations. The ordering process is simple and easy.
Easy shopping, excellent website. Very good displays
So many beautiful rugs to choose from! Bought a rug for myself a couple of months ago! My daughter fell in love with it so I decided to purchase a rug for her as a surprise
Lots of rugs to preview. Good sales, shipping experience out of 4 rugs I have ordered, very good. One was not wrapped properly or the shipper was hijacked by thieves or police? And tore the wrapping paper, Customer address info off and the wrapping tape. It apparently rose around in the truck for a while and was apparently sent back to E-rugs after my report I had never received my rug. I don't know the order of events that happened after this. I finally received my rug from a neighbor who walked it over and said it delivered with other merchandise she ordered from another vendor, I suppose. At any rate E-Rugs was very helpful in satisfactorily handling of the delivery issue and inconvenience I suffered. The quality of the rugs I have ordered has been very good. Hopeful the rug I ordered today is in stock and timely delivered.
This is my 3rd rug from this company. They hold up really well to traffic and the color is rich and saturated. Before I found rugs.com I purchased a rug from Lowes. I'm trashing it as we speak, total garbage and a waste of money. This company is all you need. I love my rugs!
The site is easy to navigate with many filters to use. I was impressed with the immense choices for rugs. Customers service is readily available and quick to answer questions.
I picked several rugs - couldn't decide. Used the "see this rug in your room" feature and I found I was buying rugs too big! So it definitely helped - and made the difference
I haven't received my rug yet but the website was so easy to use! Rugs are decently priced, large selection, many sizes - and the best part is the option to see it in your home before you buy! Just take a picture of the room where your planning on putting it, and the program inserts the rug! You can move it around as needed! I just put my order in and hope I'm as happy with the actual product
Easy to navigate site.
Quick delivery
Product quality is good.
Was unable to add items to cart. Had to return back and keep adding items. Need continue shopping button added.
Have purchased several rugs and have been very happy with delivery time and quality of product.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

