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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Delightful
April 22, 2022

Very easy to shop and visualize the rugs in your outside spot

Date of experience: April 22, 2022
Alabama
1 review
0 helpful votes
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So Easy
April 22, 2022

LoveLoveLove these rugs. I have an older dog and must wash my rugs from time to time. This is a real Blessing

Date of experience: April 22, 2022
New Jersey
1 review
0 helpful votes
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Beautiful rugs
April 22, 2022

They are a great company. I order off of them to decorate my house because I have hard wood floors. Their carpets are beautiful and you can find any carpets to suit your tastes. They have many shapes and sizes.

Date of experience: April 22, 2022
New York
1 review
0 helpful votes
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Purchased a small beige rug.
April 22, 2022

Very fast. Easy to purchase. Hope the delivery goes as well.

Date of experience: April 22, 2022
Ohio
1 review
0 helpful votes
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Rug happy
April 22, 2022

Easy ordering, nice selection, good prices, you should get to know me better, I am a really cool guy, thanks for your service

Date of experience: April 22, 2022
Idaho
1 review
0 helpful votes
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Order Experience
April 22, 2022

Huge number of rugs to choose from to find exactly what you are looking for. Numerous reviews to provide real life experience. Most helpful was option to see your choices in your own room! This is a terrific site.

Date of experience: April 22, 2022
Arkansas
3 reviews
0 helpful votes
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User friendly ordering process.
April 22, 2022

It was so easy finding a rug that would fit my needs and so easy to order. I love love love the discounts.

Date of experience: April 22, 2022
Florida
1 review
0 helpful votes
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Easy ordering, excellent quality
April 22, 2022

Website totally easy to maneuver. Fast and simple. I'm very familiar with these rugs because I clean for a living and several of my customers have them. I just had to get one for myself!

Date of experience: April 22, 2022
Washington
1 review
0 helpful votes
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Flying carpet
April 22, 2022

I have been watching this site for a few weeks and finally gave in. It is mesmerizing and I hope the carpet lives up to my expectations. The ordering process is simple and easy.

Date of experience: April 21, 2022
Utah
1 review
0 helpful votes
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Rugs
April 22, 2022

Easy shopping, excellent website. Very good displays

Date of experience: April 21, 2022
Montana
1 review
0 helpful votes
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Rug shopping
April 22, 2022

So many beautiful rugs to choose from! Bought a rug for myself a couple of months ago! My daughter fell in love with it so I decided to purchase a rug for her as a surprise

Date of experience: April 21, 2022
Louisiana
1 review
0 helpful votes
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Rug Satisfaction Story
April 21, 2022

Lots of rugs to preview. Good sales, shipping experience out of 4 rugs I have ordered, very good. One was not wrapped properly or the shipper was hijacked by thieves or police? And tore the wrapping paper, Customer address info off and the wrapping tape. It apparently rose around in the truck for a while and was apparently sent back to E-rugs after my report I had never received my rug. I don't know the order of events that happened after this. I finally received my rug from a neighbor who walked it over and said it delivered with other merchandise she ordered from another vendor, I suppose. At any rate E-Rugs was very helpful in satisfactorily handling of the delivery issue and inconvenience I suffered. The quality of the rugs I have ordered has been very good. Hopeful the rug I ordered today is in stock and timely delivered.

Date of experience: April 21, 2022
Florida
1 review
0 helpful votes
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5 Stars
April 21, 2022

This is my 3rd rug from this company. They hold up really well to traffic and the color is rich and saturated. Before I found rugs.com I purchased a rug from Lowes. I'm trashing it as we speak, total garbage and a waste of money. This company is all you need. I love my rugs!

Date of experience: April 21, 2022
Florida
3 reviews
3 helpful votes
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So many choices!
April 21, 2022

The site is easy to navigate with many filters to use. I was impressed with the immense choices for rugs. Customers service is readily available and quick to answer questions.

Date of experience: April 21, 2022
Arkansas
1 review
0 helpful votes
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Virtual View made the difference
April 21, 2022

I picked several rugs - couldn't decide. Used the "see this rug in your room" feature and I found I was buying rugs too big! So it definitely helped - and made the difference

Date of experience: April 21, 2022
Wisconsin
1 review
0 helpful votes
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A+ website
April 21, 2022

I haven't received my rug yet but the website was so easy to use! Rugs are decently priced, large selection, many sizes - and the best part is the option to see it in your home before you buy! Just take a picture of the room where your planning on putting it, and the program inserts the rug! You can move it around as needed! I just put my order in and hope I'm as happy with the actual product

Date of experience: April 21, 2022
Minnesota
1 review
0 helpful votes
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Not disappointed
April 21, 2022

Easy to navigate site.
Quick delivery
Product quality is good.

Date of experience: April 21, 2022
Michigan
1 review
0 helpful votes
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Multi order
April 21, 2022

Was unable to add items to cart. Had to return back and keep adding items. Need continue shopping button added.

Date of experience: April 21, 2022
Pennsylvania
1 review
0 helpful votes
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Beautiful
April 21, 2022

Wonderful experience with my return and re-order. Looking forward to receiving my rugby

Date of experience: April 20, 2022
New York
1 review
0 helpful votes
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Easy web site to follow
April 21, 2022

Have purchased several rugs and have been very happy with delivery time and quality of product.

Date of experience: April 20, 2022