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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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I got the Navy Blues
May 3, 2022

Very easy. I typed in what I was interested in purchasing, it popped right up, I ordered It.
I've shopped with you before and it's always great experience. Even on returns.

Date of experience: May 3, 2022
Kentucky
1 review
0 helpful votes
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FAST SHOPPING!
May 3, 2022

I am amazed at how quick and easy my purchase was handled.
No scrolling back, jumping from one frame to another. Great job!

Date of experience: May 3, 2022
Ohio
1 review
0 helpful votes
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Great Rug
May 3, 2022

I've been looking at this rug for too long. It went on sale at 50% off that was good but today I got 10% more and that's a sale lol I love bargains

Date of experience: May 2, 2022
Louisiana
1 review
0 helpful votes
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Shopping with ease!
May 2, 2022

The variety of designs and colors made the shopping experience very easy.

Date of experience: May 2, 2022
Texas
2 reviews
0 helpful votes
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Frustrating
June 1, 2022

Trying to find what I was looking was frustrating as I wasn't able to enter my own search and the choices didn't describe what I wanted. Therefore, it took much longer than it should have.

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 2, 2022
Texas
2 reviews
0 helpful votes
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RV rug
May 2, 2022

Great selection to choose from and Super easy to use rugs.com. I will definitely return to shop for more rugs in the future!

Date of experience: May 2, 2022
Kentucky
1 review
0 helpful votes
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I'm going to love my new rug!
May 2, 2022

I'm going to love my new rug! Found the rug I was looking for quickly and easily!

Date of experience: May 2, 2022
Oregon
2 reviews
0 helpful votes
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I love shopping rugs.com
May 2, 2022

If I need a new rug, no matter for what reason i shop with rugs.com, they have what i what, in the style and color i want. And a price i love.

Date of experience: May 1, 2022
Utah
2 reviews
0 helpful votes
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Easy & quick
May 2, 2022

Ordering was easy and quick and the prices are extremely reasonable

Date of experience: May 1, 2022
North Dakota
1 review
0 helpful votes
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Easy peasy
May 2, 2022

Love the "show rug in your room". Very easy to order.

Date of experience: May 1, 2022
Georgia
1 review
0 helpful votes
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Easy website to use
May 2, 2022

Clear pictures, easy website to use with many filters to help in reviewing rug choices

Date of experience: May 1, 2022
Pennsylvania
1 review
0 helpful votes
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Rugs
May 2, 2022

I have looked everywhere and finally found a rug online and a great price thank you

Date of experience: May 1, 2022
California
1 review
0 helpful votes
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Customer Service
May 1, 2022

The site was very good and even took me back to previous pages, I liked that. I have purchased from your org. Before; the one exception is that there was "no one" at your end to answer virtual questions on a Sunday and delayed or discouraged ordering. I finally did. You might want to look into that or pass a message on to the customer that questions are answered M-F, if not on Sat., Sunday, etc.

Thanks - Pat Fitzgerald

Date of experience: May 1, 2022
Tennessee
1 review
0 helpful votes
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Great
May 1, 2022

Great. It was easy and fast. Nothing like it. 50 characters are too much

Date of experience: April 30, 2022
Illinois
1 review
0 helpful votes
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Quality rug
May 1, 2022

Good quality, soft, and durable. I recommend this area rug.

Date of experience: April 30, 2022
Oklahoma
1 review
0 helpful votes
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Search for Dining Room Rug
April 30, 2022

Easier than most web sites, especially government sites. I'll gladly use it again if I need one of your products.

Date of experience: April 30, 2022
Georgia
1 review
0 helpful votes
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Rug
April 30, 2022

Ease of use. Good selection and color. Will rate again once rug arrives.

Date of experience: April 30, 2022
Nevada
1 review
0 helpful votes
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Runner
April 30, 2022

Showed me the exact color I needed, easy to place order... my second order from them.

Date of experience: April 30, 2022
Ohio
1 review
0 helpful votes
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1st time Rugs.com buyer
April 30, 2022

Your web site was clear to understand and full of information! My family members suggested your company as the are always pleased with your products!

Date of experience: April 30, 2022
Pennsylvania
1 review
0 helpful votes
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Decisions Decisions
April 30, 2022

Enjoyed looking at the variety of rugs. Lots to chose from. Today I needed an outdoor rug for my balcony. I took a long time choosing - i didn't want to have anything too busy or too plain as I will be able to see it from my living room. I think I found a good color, design & style for my purposes. I already have a tiled table & 2 red chairs & a terra cotta sun on the wall. I chose a rusty red rectangle with palm fronds & I can't wait to see it.

Date of experience: April 30, 2022