Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rugs.com has a rating of 4.7 stars from 6,605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
We monitor reviews for authenticity
Very easy. I typed in what I was interested in purchasing, it popped right up, I ordered It.
I've shopped with you before and it's always great experience. Even on returns.
I am amazed at how quick and easy my purchase was handled.
No scrolling back, jumping from one frame to another. Great job!
The variety of designs and colors made the shopping experience very easy.
Trying to find what I was looking was frustrating as I wasn't able to enter my own search and the choices didn't describe what I wanted. Therefore, it took much longer than it should have.
Great selection to choose from and Super easy to use rugs.com. I will definitely return to shop for more rugs in the future!
I'm going to love my new rug! Found the rug I was looking for quickly and easily!
If I need a new rug, no matter for what reason i shop with rugs.com, they have what i what, in the style and color i want. And a price i love.
Love the "show rug in your room". Very easy to order.
Clear pictures, easy website to use with many filters to help in reviewing rug choices
I have looked everywhere and finally found a rug online and a great price thank you
The site was very good and even took me back to previous pages, I liked that. I have purchased from your org. Before; the one exception is that there was "no one" at your end to answer virtual questions on a Sunday and delayed or discouraged ordering. I finally did. You might want to look into that or pass a message on to the customer that questions are answered M-F, if not on Sat., Sunday, etc.
Thanks - Pat Fitzgerald
Easier than most web sites, especially government sites. I'll gladly use it again if I need one of your products.
Your web site was clear to understand and full of information! My family members suggested your company as the are always pleased with your products!
Enjoyed looking at the variety of rugs. Lots to chose from. Today I needed an outdoor rug for my balcony. I took a long time choosing - i didn't want to have anything too busy or too plain as I will be able to see it from my living room. I think I found a good color, design & style for my purposes. I already have a tiled table & 2 red chairs & a terra cotta sun on the wall. I chose a rusty red rectangle with palm fronds & I can't wait to see it.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

