Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rugs.com

Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Rugs.com?
grey stargrey stargrey stargrey stargrey star

Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,609 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow Terry L.
Unfollow Terry L.
Share Review
Report Review

Rug shopper
May 5, 2022

Very nice selection of rugs at a very reasonable price easygoing shopping

Date of experience: May 5, 2022
New York
2 reviews
0 helpful votes
Follow Marjorie V.
Unfollow Marjorie V.
Share Review
Report Review

A Great Experience
May 5, 2022

After looking in stores and being disappointed in the choices, I found just what I wanted at Rugs.com. The whole process was easy, and my order was placed in just a few minutes. Now I'm waiting to see the final product in a few days.

Date of experience: May 5, 2022
Georgia
1 review
0 helpful votes
Follow Susan I.
Unfollow Susan I.
Share Review
Report Review

First order
May 5, 2022

So far, great! Love my rug & can't wait to get it!

Date of experience: May 5, 2022
Tennessee
1 review
0 helpful votes
Follow Tonya E.
Unfollow Tonya E.
Share Review
Report Review

Kitchen rug
May 5, 2022

It was great and easy website to navigate
I will shopping here in the future. Thanks

Date of experience: May 5, 2022
South Carolina
1 review
0 helpful votes
Follow sandra O.
Unfollow sandra O.
Share Review
Report Review

Excellent as Always
May 5, 2022

Great photos, descriptions, response time, offer of assistance. All wonderful as usual.

Date of experience: May 5, 2022
Minnesota
1 review
0 helpful votes
Follow Connie H.
Unfollow Connie H.
Share Review
Report Review

Runner
May 5, 2022

Perfect size, easy to find the right color, price was reasonable

Date of experience: May 5, 2022
Texas
1 review
0 helpful votes
Follow Wendy P.
Unfollow Wendy P.
Share Review
Report Review

So so easy
May 5, 2022

I loved how easy it was to get the rug I had in my head for my living room. It's my first home and I wanted everything to be perfect. This is exactly what I wanted.

Date of experience: May 4, 2022
Texas
1 review
0 helpful votes
Follow Rebecca B.
Unfollow Rebecca B.
Share Review
Report Review

I tried to return to shopping so that I could order another rug but could not find an easy way to do so.

Date of experience: May 4, 2022
Florida
1 review
0 helpful votes
Follow Dawn L.
Unfollow Dawn L.
Share Review
Report Review

Fast and easy
May 5, 2022

Very good easy to navigate, this is my third purchase from you guys.

Date of experience: May 4, 2022
Colorado
1 review
0 helpful votes
Follow Estes B.
Unfollow Estes B.
Share Review
Report Review

6x9 Bokhara Rug Purchase
May 5, 2022

Came across Rugs.com on FB. Online pictures and descriptions almost always look better and promise more than actually delivered, especially for the price the rug was marked - pleased to say, not in this case!

Rug was promptly shipped with tracking details for free! I am very pleased with the quality, construction and color accuracy.

I will be recommending Rugs.com to friends and family and will absolutely buy from them again when the need arises. Thank you!

Date of experience: May 4, 2022
District of Columbia
1 review
0 helpful votes
Follow Jackie H.
Unfollow Jackie H.
Share Review
Report Review

Rugs
May 5, 2022

Very easy to order. Excited to get my new rugs. This app was easy to use

Date of experience: May 4, 2022
Georgia
2 reviews
0 helpful votes
Follow It Y.
Unfollow It Y.
Share Review
Report Review

Shopping for a small rug
May 4, 2022

I like the pictures of the rug. It helped me to get the right one. I also liked the price.

Date of experience: May 4, 2022
Ohio
1 review
0 helpful votes
Follow Carol I.
Unfollow Carol I.
Share Review
Report Review

Service
May 4, 2022

Fast and easy. I hoping my rug is beautiful and well made.

Date of experience: May 4, 2022
Wisconsin
1 review
0 helpful votes
Follow Dan M.
Unfollow Dan M.
Share Review
Report Review

Great price
May 4, 2022

Nice and easy shopping and check out. Prices were great.

Date of experience: May 4, 2022
New York
3 reviews
0 helpful votes
Follow Dennis Y.
Unfollow Dennis Y.
Share Review
Report Review

I received the rug about 2 1/2 weeks ago very excited about it the only problem I had is that they left it sitting on the front steps and I was not notified about it now and in this neighborhood you must be careful and the rug is absolutely beautiful

Date of experience: May 3, 2022
Illinois
1 review
0 helpful votes
Follow Kim C.
Unfollow Kim C.
Share Review
Report Review

Awesome website
May 4, 2022

I was so happy to find this website after looking for affordable rugs everywhere. They had a great selection, the site was easy to navigate and their low prices can't be beat!

Date of experience: May 3, 2022
California
1 review
0 helpful votes
Follow Judith T.
Unfollow Judith T.
Share Review
Report Review

Easy
May 3, 2022

Good access to information. Easy to navigate. Easy to add proper size pad. Quick billing.

Date of experience: May 3, 2022
Florida
1 review
1 helpful vote
Follow Yvonne A.
Unfollow Yvonne A.
Share Review
Report Review

Shipment
June 2, 2022

If you can't warrant that I will receive the order by May 6 I am not interested

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2022
Florida
1 review
0 helpful votes
Follow Joyce W.
Unfollow Joyce W.
Share Review
Report Review

Super Price Quick Service
May 3, 2022

This was quite easy. I put down what I wanted and size and all kinds of offers showed for pages! Wonderful Experience! Look forward to receiving these rugs! Thank You!

Date of experience: May 3, 2022
Oregon
1 review
0 helpful votes
Follow Heather I.
Unfollow Heather I.
Share Review
Report Review

Smooth. Easy. Done!
May 3, 2022

I have been looking for just the right outdoor rugs for the past few weeks. I found Rugs.com via FaceBook and boom! Everything I wanted to find was right there. Simple filters to find exactly what you want, the checkout process was easy, and the incentive with a little % off to push me over the edge!

I look forward to receiving my rugs soon.

Date of experience: May 3, 2022