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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
166
value
191
shipping
188
quality
161
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New Hampshire
1 review
0 helpful votes
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EXCELLENT PRICES AND QUALITY!
May 7, 2022

Quality is great and color combos are excellent. FAST SHIPPING! Once you visit RUGS.COM, you'll be "hooked."

Date of experience: May 7, 2022
New York
1 review
0 helpful votes
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Five stars...
May 7, 2022

Saw what I liked for my patio, loved the color and was the right size..

Date of experience: May 7, 2022
Alabama
1 review
0 helpful votes
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Easy to use this website. Fast shipping. Great experience. Have already come back and bought another rug!

Date of experience: May 7, 2022
Texas
1 review
0 helpful votes
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So many great options
May 7, 2022

I was delighted to find great deals and a very detailed filter options which let me narrow down to just what I was searching for.

Date of experience: May 7, 2022
Mississippi
1 review
0 helpful votes
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Love!
May 7, 2022

I love rugs.com! This site makes it so easy to find what I am looking for and the prices are phenomenal! I will recommend them to anyone.

Date of experience: May 7, 2022
California
1 review
0 helpful votes
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Study
May 7, 2022

I sat on my couch and looked at rugs. When I found a rug I then could see it in my room by taking a picture of my room. Super easy and fun!

Date of experience: May 7, 2022
New York
1 review
0 helpful votes
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Trishie
May 7, 2022

I am a repeat customer, love the selection and the quick delivery!

Date of experience: May 7, 2022
Washington
1 review
0 helpful votes
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Didn't match picture
June 6, 2022

Didn't match picture. Very ugly color and design was not the same as picture

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 7, 2022
Florida
1 review
0 helpful votes
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So fast and easy!
May 7, 2022

Saw something I wanted and had it purchased in seconds with a double click of my iPhone!

Date of experience: May 7, 2022
Massachusetts
1 review
0 helpful votes
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Kai rug purchase
May 7, 2022

Seamless on line purchase though there was no place in the cart during checkout to add a coupon or promo code. Excellent value!

Date of experience: May 6, 2022
Arizona
1 review
0 helpful votes
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Rug Order
May 7, 2022

Rugs.com makes it easy to order the rug you want. Looking forward to seeing the new rug in our living room!

Date of experience: May 6, 2022
District of Columbia
1 review
0 helpful votes
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Clear picture
May 6, 2022

It was easy and quick to order from this site. The rug is extra long which is usually hard to find.

Date of experience: May 6, 2022
California
1 review
0 helpful votes
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Very easy experience.
May 6, 2022

This is my second time ordering a rug with this company and it is a very easy experience and the rugs are exactly what I wanted.

Date of experience: May 6, 2022
Illinois
1 review
0 helpful votes
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Careful Decision
May 6, 2022

So far the experience of ordering on line has been carefully made as the order was placed. The web site as well as the reviews from other shoppers helped my wife and me to visualize the rug in our apartment. Now we await the shipping and arrival of the rug.

Date of experience: May 6, 2022
New York
1 review
0 helpful votes
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Mary's Rugs
May 6, 2022

Excellent. I've been looking for these larger ones and was thrilled to find them at such fantastic prices.

Date of experience: May 6, 2022
North Carolina
2 reviews
0 helpful votes
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Excited to get my new shag rug
May 6, 2022

Easy to order and rug looks just like what I wanted and free delivery and free returns!

Date of experience: May 6, 2022
Kansas
1 review
0 helpful votes
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Ordered new rug for my office.
May 6, 2022

Excellent experience - Smooth site, easy to navigate and loved the variety / options.

Date of experience: May 6, 2022
New Mexico
1 review
0 helpful votes
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Rugs
May 6, 2022

Very good@@@@@#@@@@@#####@@@@@@@@#@@@@@@@@@@@@@#@#@***

Date of experience: May 5, 2022
Ohio
1 review
0 helpful votes
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Website
May 6, 2022

Great, interactive website, very helpful towards making a rug selection. Looking forward to delivery.

Date of experience: May 5, 2022
Pennsylvania
1 review
0 helpful votes
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Easy website
May 5, 2022

Website use and stock was so nice and easy. Love the ability to filter down.

Date of experience: May 5, 2022