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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,620 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
166
value
191
shipping
188
quality
161
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

North Carolina
3 reviews
0 helpful votes
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Super Easy way to buy my rug.
May 10, 2022

Easy and loved all the pictures of the rug. This is not my first rug I bought from Rugs.com and have had a great experience so far.

Date of experience: May 10, 2022
Florida
1 review
0 helpful votes
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Very good
May 10, 2022

Navigation was great and the items show beautiful pictures to make us by

Date of experience: May 10, 2022
Texas
2 reviews
1 helpful vote
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GREAT SELECTION
May 10, 2022

Very pleased with color and size collection. 72" charcoal gray has been extremely difficult to find. So glad I checked this website. Will definitely be my go to from now on.

Date of experience: May 10, 2022
New York
1 review
0 helpful votes
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Needarug
May 10, 2022

Fast and easy checkout. Hope the rug is as pretty as the picture.

Date of experience: May 9, 2022
Connecticut
1 review
0 helpful votes
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I've never used rugs.com and was very happy they had had a good selection of the non-standard sizes I needed. The website was easy to use. Filling in the requirements at the top narrowed the selection to only color, size and style I was interested in. I didn't have to look thru 100 pages of mostly wrong items. Would definitely use company again.

Date of experience: May 9, 2022
Minnesota
1 review
0 helpful votes
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New house
May 9, 2022

Wonderfully easy site to use. It was a great selection of rugs to choose from.

Date of experience: May 9, 2022
New York
1 review
0 helpful votes
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Pretty easy
May 9, 2022

The order process was very easy and customer service chat was helpful in informing me to make the choice for my order.

Date of experience: May 9, 2022
Kentucky
1 review
0 helpful votes
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Great Website
May 9, 2022

Having received the product yet and not sure how returns if any would work. But the site is easy to navigate and has been a good exprience vs other sites.

Date of experience: May 9, 2022
Florida
1 review
0 helpful votes
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Great rugs
May 9, 2022

Have been ordering from rugs.com for 3 years. Nice quality great prices & like that I can afford to change out rugs for a different look as they are affordable to replace

Date of experience: May 9, 2022
Nebraska
2 reviews
0 helpful votes
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Found what I was looking for
May 9, 2022

Been looking for a rug to go under a table for a long time. Found this site, appreciated how I could sort/filter for what I was looking for, this saved time searching! Easy check out, great price!

Date of experience: May 9, 2022
Illinois
1 review
0 helpful votes
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Perfect Find
May 9, 2022

Found the exact rug I was looking for. Had the right colors, it's perfect.

Date of experience: May 9, 2022
Ohio
3 reviews
0 helpful votes
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Rug Search
May 9, 2022

Excellent. Was looking for a rug pattern that I purchased from you previously. I didn't have the brand, but was able to find it very efficiently. Please keep the Bohemian styles. They are gorgeous!

Date of experience: May 8, 2022
New Jersey
1 review
0 helpful votes
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Colors, Colors, Colors
May 9, 2022

Ordering was easy as could be. (once I made up my mind)

Date of experience: May 8, 2022
New York
3 reviews
3 helpful votes
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The moment I created an account I've been inundated with spam on my phone, as well as on texts. The other, less sketchy rug companies didn't do this to me.

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 8, 2022
Arizona
2 reviews
0 helpful votes
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Found exactly what I want!
May 8, 2022

So far so good! The local stores didn't have anything close to as nice as the selection!

Date of experience: May 8, 2022
Florida
1 review
0 helpful votes
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Fun rug
May 8, 2022

Looked for a fun outdoor area rug. Within 5 minutes I found just what I was looking for, and shipping was free!

Date of experience: May 8, 2022
Illinois
1 review
0 helpful votes
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Excellent
May 8, 2022

Very easy process went better than I thought it would. Would recommend this to a friend

Date of experience: May 8, 2022
Georgia
4 reviews
0 helpful votes
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Outdoor RoUg
May 8, 2022

Very unique. Easy and accessible to the merchandise you are looking for. Very easy check out. I love the outdoor rug which is on sale for half price. I am looking forward to enjoying the time I will spend outdoors on my balcony with this unique find.

Date of experience: May 8, 2022
Missouri
1 review
0 helpful votes
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Love this rug!
May 8, 2022

Ordering was great! There were so many beautiful rugs to choose from.

Date of experience: May 8, 2022
Tennessee
3 reviews
0 helpful votes
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Kitchen Rug
May 8, 2022

Large selection of rugs in the size I wanted. Fell in love with the rooster for my kitchen. Colors are perfect, I think.

Date of experience: May 8, 2022