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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,609 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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Great place to buy a rug
May 19, 2022

Easy picking out, easy pay, great price. Wonderful way to purchase and have delivered to our door

Date of experience: May 19, 2022
California
1 review
0 helpful votes
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Rugs Galore
May 19, 2022

There is a large selection of good sized rugs. It was difficult to choose since all were so nice. Prices are excellent. I hope I will be as excited when it arrives.

Date of experience: May 19, 2022
Illinois
1 review
0 helpful votes
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Easy ordering experience
May 19, 2022

This was an easy ordering experience. I would visit the site again, and certainly order from Rugs.com.

Date of experience: May 19, 2022
New York
2 reviews
0 helpful votes
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Fast Checkout
May 19, 2022

Easy to navigate website with an ultra fast checkout process.

Date of experience: May 19, 2022
Florida
2 reviews
0 helpful votes
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Information
May 19, 2022

Asked a question and was answered quickly so i could made a timely decision

Date of experience: May 19, 2022
Georgia
1 review
0 helpful votes
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Rug shopping!
May 19, 2022

Easy to navigate and I love that I was able to view it in my space.

Date of experience: May 18, 2022
Oklahoma
1 review
0 helpful votes
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Beat rugs.
May 19, 2022

Easy I had previously bought the same rug. Impressed with the quality and vibrancy of colors.

Date of experience: May 18, 2022
New Hampshire
1 review
0 helpful votes
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A good shopping experience
May 19, 2022

I was able to quickly find the color and size rug I wanted. The photos of the rugs in rooms, as well as the ones with the depth of the pile were helpful.

Date of experience: May 18, 2022
Michigan
2 reviews
0 helpful votes
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Not a big fan of shopping
May 19, 2022

... but this was a snap to get organized and done (purchased)!... buy lotsa stuff here and never been let down yet.

Date of experience: May 18, 2022
Ohio
1 review
0 helpful votes
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What?!
June 17, 2022

Bought a runner in January. Was delivered promptly. However the cut was severely off. So I sent it back and they received it. It was bought using a gift card and they would not refund my amount paid $89 because it couldn't be put back on card! So all they would do is give me store credit but I didn't see anything else I liked. So now they have my money and the rug. WTH!

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 18, 2022
Colorado
1 review
0 helpful votes
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Robert's Rug
May 18, 2022

Shopping was easy.
Selection was easy.
Price was great.
Proof will be in delivery and condition upon delivery.

Date of experience: May 18, 2022
Louisiana
1 review
0 helpful votes
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Everyone helpful at c service. Had negative results. Issue was not resolved. Could it be that item was discounted 50%. That prevented any other discount. I received 10% offer in the mail along with my newly issued H D credit card.

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 18, 2022
Florida
1 review
0 helpful votes
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Always a pleasure
May 18, 2022

Love shopping here easy and great quality and quick checkout

Date of experience: May 18, 2022
North Carolina
1 review
0 helpful votes
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Two Outdoor Rugs
May 18, 2022

Variety of options such as sizes, colors and patterns is always a plus.

Date of experience: May 18, 2022
Minnesota
3 reviews
0 helpful votes
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Great
May 18, 2022

This was a great ordering experience. Everything was easy to find and the pictures of the colors was great.

Date of experience: May 18, 2022
California
1 review
0 helpful votes
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Great experience
May 18, 2022

Overall great easy shopping experience I was able to find exactly what I need at a great price. Would definitely com back again

Date of experience: May 18, 2022
Montana
1 review
0 helpful votes
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Return Customer
May 18, 2022

Easy and fun! Searching for the perfect rugs for my home from hundreds of choices... found them and can't wait to get them!

Date of experience: May 18, 2022
Texas
1 review
0 helpful votes
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Great customer service
May 18, 2022

I recently bought a rug that was too small, the return process was seamless

Date of experience: May 18, 2022
Texas
1 review
0 helpful votes
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Best site to buy rugs
May 18, 2022

Lots of variety and intuitive interface with easy to use buying. A big bonus is you don't need an account to purchase. Stay off Amazon and use this company instead.

Date of experience: May 17, 2022
Virginia
1 review
0 helpful votes
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Easy to use
May 17, 2022

Viewed, ordered, confirmed and paid, on the shipping in less than 5 minutes. Can't wait to receive it and not be disappointed.

Date of experience: May 17, 2022