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Rugs.com has a rating of 4.7 stars from 6,609 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Easy picking out, easy pay, great price. Wonderful way to purchase and have delivered to our door
There is a large selection of good sized rugs. It was difficult to choose since all were so nice. Prices are excellent. I hope I will be as excited when it arrives.
This was an easy ordering experience. I would visit the site again, and certainly order from Rugs.com.
Easy to navigate website with an ultra fast checkout process.
Easy I had previously bought the same rug. Impressed with the quality and vibrancy of colors.
I was able to quickly find the color and size rug I wanted. The photos of the rugs in rooms, as well as the ones with the depth of the pile were helpful.
... but this was a snap to get organized and done (purchased)!... buy lotsa stuff here and never been let down yet.
Bought a runner in January. Was delivered promptly. However the cut was severely off. So I sent it back and they received it. It was bought using a gift card and they would not refund my amount paid $89 because it couldn't be put back on card! So all they would do is give me store credit but I didn't see anything else I liked. So now they have my money and the rug. WTH!
Shopping was easy.
Selection was easy.
Price was great.
Proof will be in delivery and condition upon delivery.
Everyone helpful at c service. Had negative results. Issue was not resolved. Could it be that item was discounted 50%. That prevented any other discount. I received 10% offer in the mail along with my newly issued H D credit card.
Overall great easy shopping experience I was able to find exactly what I need at a great price. Would definitely com back again
Easy and fun! Searching for the perfect rugs for my home from hundreds of choices... found them and can't wait to get them!
I recently bought a rug that was too small, the return process was seamless
Lots of variety and intuitive interface with easy to use buying. A big bonus is you don't need an account to purchase. Stay off Amazon and use this company instead.
Viewed, ordered, confirmed and paid, on the shipping in less than 5 minutes. Can't wait to receive it and not be disappointed.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

