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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,608 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
2 reviews
0 helpful votes
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I am a second time buyer
May 22, 2022

I bought a couple of rugs for my daughters' bedrooms about a year ago from Rugs.com. The transaction was seemless, delivery as promised and the customer service was very swift in dealing with a small issue I had. It was such a stress free experience that today I did not even think twice about buying an outside rug from them. Looking forward to receiving it in a couple of days. Thank you so much.

Date of experience: May 22, 2022
Arizona
1 review
0 helpful votes
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Repeat buyer
May 22, 2022

This is our 3rd time ordering these rugs. We use them outdoors where the Arizona sun is very hard on them. My wife loves them. We get about 1 year out of the rugs and then we get 2 new ones. Our cats have not been able to tear them up, which is an extra benefit of these rugs.

Date of experience: May 22, 2022
Kentucky
1 review
0 helpful votes
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Buying a rug
May 22, 2022

Excellent. User friendly! Will return to order again. Very reasonable.

Date of experience: May 22, 2022
Michigan
1 review
0 helpful votes
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Braided Rug
June 21, 2022

So far so good. Have to actually see the rug... Shopping for the rug was easy.

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 21, 2022
Florida
1 review
0 helpful votes
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Great Selection
May 21, 2022

Found the exact rug I was looking for, ordering was easy!

Can't wait to get my new rug!

Date of experience: May 21, 2022
Arizona
2 reviews
0 helpful votes
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Online Rugs
May 21, 2022

Huge selection of floor rugs in all sizes and designs. Pretty neat.

Date of experience: May 21, 2022
Florida
1 review
0 helpful votes
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Rugs
May 21, 2022

Lots of choices! The site was easy to use. I liked the feature of being able to take a picture and see the rug in the room.

Date of experience: May 21, 2022
Ohio
1 review
0 helpful votes
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Simple purchase
May 21, 2022

It's very easy to order. You can find any thing you need for your budget. The whole process is very easy

Date of experience: May 21, 2022
California
1 review
0 helpful votes
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Fast Ordering
May 21, 2022

Just waiting to see the quality of the rug. Was easy to order the rug.

Date of experience: May 21, 2022
West Virginia
2 reviews
0 helpful votes
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So many choices!
May 21, 2022

I recently replaced carpet with bamboo flooring in my living room, but now it seems cold. I'm hoping a warm rug will bring back that cozy feeling. Your site offers so many choices, and decent pricing. I hope I like my rugs when they arrive.

Date of experience: May 21, 2022
Massachusetts
1 review
0 helpful votes
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Excellent website!
May 20, 2022

It was so easy and quick to order my rug, can't wait to actually see in on the room

Date of experience: May 20, 2022
Minnesota
2 reviews
0 helpful votes
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New Rugs
May 20, 2022

This is my second time buying rugs for this company and I find the price and selection outstanding

Date of experience: May 20, 2022
Indiana
1 review
0 helpful votes
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I searched on many sites for rugs for my house & rugs.com had an excellent selection, some styles that I really loved, fantastic prices & a website that was smooth & efficient. I pulled the trigger on four rugs & am looking forward to seeing them in person & sprucing up the house!

Date of experience: May 20, 2022
South Carolina
1 review
0 helpful votes
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Easy to buy online
May 20, 2022

Liked the rug online. I hope it turns out like it looks online. Very reasonably priced and the right size. Looking forward to putting it in my entrance.

Date of experience: May 20, 2022
Minnesota
1 review
0 helpful votes
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I do the the styles of the rugs and the colors. When you rub them one way it changes colors and then when you rub it the other way it changes to another color.

Date of experience: May 20, 2022
South Carolina
1 review
0 helpful votes
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Easy purchase
May 20, 2022

Fast easy. Hoping rug colors are accurate and quality is there

Date of experience: May 19, 2022
Virginia
1 review
0 helpful votes
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Great selection
May 19, 2022

Great selection of rugs and easy ordering. I also loved the free shipping.

Date of experience: May 19, 2022
Georgia
1 review
0 helpful votes
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I had a very pleasant time ordering from Rugs.com. The website was very easy to use, and I had no problems placing my order.

Date of experience: May 19, 2022
New York
1 review
0 helpful votes
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Nice prices
May 19, 2022

I hope I'm happy with this purchase and it's not a scam cause the prices are unbelievable

Date of experience: May 19, 2022
Missouri
1 review
0 helpful votes
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4 by 6
May 19, 2022

I love getting on your site so many beautiful chooses and so easy to navigate thru. Thank you

Date of experience: May 19, 2022