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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,625 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
166
value
191
shipping
188
quality
161
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Great experience
May 18, 2022

Overall great easy shopping experience I was able to find exactly what I need at a great price. Would definitely com back again

Date of experience: May 18, 2022
Montana
1 review
0 helpful votes
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Return Customer
May 18, 2022

Easy and fun! Searching for the perfect rugs for my home from hundreds of choices... found them and can't wait to get them!

Date of experience: May 18, 2022
Texas
1 review
0 helpful votes
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Great customer service
May 18, 2022

I recently bought a rug that was too small, the return process was seamless

Date of experience: May 18, 2022
Texas
1 review
0 helpful votes
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Best site to buy rugs
May 18, 2022

Lots of variety and intuitive interface with easy to use buying. A big bonus is you don't need an account to purchase. Stay off Amazon and use this company instead.

Date of experience: May 17, 2022
Virginia
1 review
0 helpful votes
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Easy to use
May 17, 2022

Viewed, ordered, confirmed and paid, on the shipping in less than 5 minutes. Can't wait to receive it and not be disappointed.

Date of experience: May 17, 2022
Florida
1 review
0 helpful votes
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New Kitchen Runner
May 17, 2022

Just finished putting in new kitchen needed a runner to go with yellow walls and talvera switch plates. Matches perfectly. Help deciding on this rug and another I first looked at which seemed to be different in the photos. She directed me to video which helped me make up my mind.

Date of experience: May 17, 2022
Florida
1 review
0 helpful votes
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Quick & Easy
May 17, 2022

I was looking for a indoor/outdoor rug for my dining room, and found your website to be user friendly. Product description/detaIl, size, and price were all very easy to locate, and checkout was quick AND easy.

Date of experience: May 17, 2022
Michigan
1 review
0 helpful votes
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Return shopper
May 17, 2022

Purchased 2 rugs last yr. Very happy and just ordered again

Date of experience: May 17, 2022
Utah
1 review
0 helpful votes
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Shopping made easy
May 17, 2022

This is my second order with Rugs.com - Loved the first set of rugs I bought a year ago, and now I'm doing a cabin. Easy checkout and they offer free returns on the rugs, which is the reason I shop with them. Buying something online can be risky, although I've yet to be disappointed. Customer service is great. Highly recommend using this company.

Date of experience: May 17, 2022
New Hampshire
1 review
0 helpful votes
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Good selection, great price, fast and free delivery!

Date of experience: May 17, 2022
Maine
1 review
0 helpful votes
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Great selection great prices!
May 17, 2022

Easy and fun-can't wait to create a new look! This company makes it a pleasure to shop.

Date of experience: May 17, 2022
New Jersey
2 reviews
0 helpful votes
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Lots to choose from
May 17, 2022

Lots to choose from. A lot of nice colors and choices

Date of experience: May 16, 2022
California
1 review
0 helpful votes
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Delivery date
May 16, 2022

Easy to use with the in room feature, good selection of rugs, but I didn't see a delivery date

Date of experience: May 16, 2022
Nebraska
1 review
0 helpful votes
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Return
May 16, 2022

Agents were helpful and patient in helping me find the info I needed

Date of experience: May 16, 2022
Florida
1 review
0 helpful votes
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Game room rug
May 16, 2022

It was very easy to order, you have a nice selection and was easy to pay.

Date of experience: May 16, 2022
Michigan
1 review
0 helpful votes
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Rugs
May 16, 2022

Great selection. Reasonable pricing. Website easy to navigate. Promise of fast delivery a great incentive.

Date of experience: May 16, 2022
South Carolina
2 reviews
0 helpful votes
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Love Rugs.com
May 16, 2022

Great website and wonderful deals. The rugs are always exactly how described on the website.

Date of experience: May 16, 2022
Texas
1 review
0 helpful votes
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So far, so good!
May 16, 2022

The selection of patterns, sizes and shapes was phenomenal. The promise of easy and not costly returns increased my purchasing confidence. Now to see if the product and service quality is as promised.

Date of experience: May 15, 2022
Nevada
2 reviews
0 helpful votes
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Good
May 15, 2022

V good... v prompt good quick and to the point. Thnku v much

Date of experience: May 15, 2022
Colorado
1 review
0 helpful votes
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Great Experience!
May 15, 2022

Your website is very easy to navigate and I really enjoyed being able to place the rug in my own room. Can't wait to see my new rug!

Date of experience: May 15, 2022