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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,608 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New Mexico
1 review
0 helpful votes
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Good
May 28, 2022

I just ordered but found it easy. Looking forward to seeing the rugs..

Date of experience: May 27, 2022
Oregon
1 review
0 helpful votes
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Easy peasy
May 28, 2022

Great prices and easy shopping. Clear and concise information. Have shopped here before, and will shop here again. Thanks guys!

Date of experience: May 27, 2022
North Carolina
1 review
0 helpful votes
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They advertised 100% returns. Then after I ordered it said no-refund. I called and they took care of me.

Date of experience: May 27, 2022
District of Columbia
1 review
0 helpful votes
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Website Easy to Find Items
May 27, 2022

I was able to search and find a product that best fit my needs. The website moves smoothly and everything easy to find. Hoping my product is the same.!

Date of experience: May 27, 2022
California
1 review
0 helpful votes
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Great
May 27, 2022

Very nice website easy, I'll be back very soon hopefully I love the rug

Date of experience: May 27, 2022
New York
1 review
0 helpful votes
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Easy
May 27, 2022

Enjoy ordering from Rugs USA. Easy ordering and from previous items ordered, great quality and always promised delivery is on point. I just
Enjoy the website…

Date of experience: May 27, 2022
Florida
2 reviews
0 helpful votes
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Great selection
May 27, 2022

We found 3 rugs right off that fit what we were looking for!

Date of experience: May 27, 2022
California
1 review
0 helpful votes
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It was easy
May 27, 2022

Easy to find what I want including the color. I have nothing more to say.

Date of experience: May 27, 2022
Maryland
1 review
0 helpful votes
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Great sale!
May 27, 2022

I've been searching for the perfect rug to fit my space and go with my decor and I finally found it! I'm so excited to see how it looks in our new main bedroom!

Date of experience: May 27, 2022
South Carolina
1 review
0 helpful votes
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Helpful information
May 27, 2022

I had questions that were all answered. What was the feel of the rug?

Date of experience: May 26, 2022
Texas
1 review
0 helpful votes
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The place to go
May 26, 2022

If you need a rug this is the place to go. They have quality

Date of experience: May 26, 2022
New York
1 review
0 helpful votes
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Outdoor Rug
May 26, 2022

Great selection of rugs in the large size that I was looking for! Free delivery in 2 days and free return sounds like a solid company! I just placed my order so I have to see the quality in person.

Date of experience: May 26, 2022
California
1 review
0 helpful votes
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Speedy Process
May 26, 2022

Hello,
It was very easy to order and check out.
Thank you.

Date of experience: May 26, 2022
South Carolina
1 review
0 helpful votes
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Rugs always arrive extremely well packaged and in a timely manner - and always as pictured and described. Have never been disappointed!

Date of experience: May 26, 2022
Pennsylvania
1 review
0 helpful votes
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Good
May 26, 2022

It was very to purchase this rug and system was very easy to access

Date of experience: May 26, 2022
Connecticut
1 review
0 helpful votes
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Site walk
May 26, 2022

Extensive selection options at great prices and easy website to navigate

Date of experience: May 25, 2022
Colorado
1 review
0 helpful votes
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Exactly what I was looking for!
May 26, 2022

Looked at so many rugs but found just the one I imagined and the perfect colors.

Date of experience: May 25, 2022
California
1 review
0 helpful votes
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I need more floors!
May 26, 2022

I've purchased several rugs from rugs.com. Each one I've received was exact or pretty close to exact from online. Never felt the need to return. I will say it pays to do research on the material so it holds up against your lifestyle. I made the mistake of getting a really low pile, loop type rug (?... Not sure if that made sense, lol) anyway, my cats thought they scored on the largest flat cat scratcher. Needless to say THAT wasn't smart. Figured when it gets bad enough I'll cut it up and use it on the cat tree.

I just purchased a washable one. It's the first time I will own a washable rug, so we will see how it holds up to my psycho animal farm!

Date of experience: May 25, 2022
Texas
1 review
0 helpful votes
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Jojo
May 26, 2022

I love that you can see this in your room! I love the colors and I love the price and it's great with gasoline costing so much now.

Date of experience: May 25, 2022
Minnesota
2 reviews
0 helpful votes
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Excellent experience
May 25, 2022

We bought a rug quite some time ago and wanted a larger one. Found the exact same rug (we do love it) very easily and ordered. Should have in 3days. I love this company and will always look here first for rugs when the need arises.

Date of experience: May 25, 2022