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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,595 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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I was debating on this rug instead another from another vendor. Thrilled that I waited until it was half off. I bought a total of 5 rugs, different sizes. Once I made up my mind, it was very easy to place my order. Will give another review when they arrive.

Date of experience: May 30, 2022
Louisiana
1 review
0 helpful votes
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Rugs
May 30, 2022

Very easy. Not a problem at all. I had already ordered a oval rug. So that's when I decided to get the runners.

Date of experience: May 30, 2022
Michigan
1 review
0 helpful votes
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Easy navigation and checkout. Very happy. Looking forward to our new rug

Date of experience: May 30, 2022
Ohio
1 review
0 helpful votes
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Very nice customer service
May 30, 2022

I called and spoke with Christine who was gracious and professional. She took care of my return and referred me to Joann who helped me find a more appropriate rug for my dining area. Both women were so helpful and made both transactions easy and quick. A+ to both, thank you Love Rugs com!

Date of experience: May 30, 2022
Florida
1 review
0 helpful votes
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Excellent speedy service
May 30, 2022

Ordered and received within one working day. And the product is an excellent quality and very reasonable price. It is thee 3rd one we have purchased because we were so pleased with it.

Date of experience: May 30, 2022
Georgia
1 review
0 helpful votes
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Great selection of rugs
May 30, 2022

Close up pics of rugs to show detail and colors, with every size available. Easy to order and received 10% discount. Thank you

Date of experience: May 30, 2022
New Jersey
4 reviews
0 helpful votes
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Great rugs
May 30, 2022

Found what I was looking for had a large selection to choose from. Now will have to see how it looks and holds up.

Date of experience: May 30, 2022
Florida
1 review
0 helpful votes
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Rug purchase
May 29, 2022

Quick & easy. Have ordered before & never been disappointed

Date of experience: May 29, 2022
Texas
1 review
0 helpful votes
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Satisfied
May 29, 2022

Simple; lots of choices and qualities. Am a previous satisfied customer. Good shipping.

Date of experience: May 29, 2022
Wyoming
2 reviews
0 helpful votes
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Web site is easy to use:
May 29, 2022

Great web site. Easy to use and products look very nice.
Will review the rug when I receive it.

Date of experience: May 29, 2022
Texas
2 reviews
0 helpful votes
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Good sale. Good selection.
May 29, 2022

I like the feature that allows me to see the rug in my home. Found a nice runner for the kitchen. The site doesn't hold the filters when you click on a rug (it starts back at the beginning instead of going back to the page where I left off). That would be a nice feature to correct.

Date of experience: May 28, 2022
California
1 review
0 helpful votes
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... once again a pleasant, professional experience with Rugs.com

Date of experience: May 28, 2022
Texas
1 review
0 helpful votes
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Quick & Easy
May 28, 2022

Great place, wonderful rugs! Looked and looked! Best choices!

Date of experience: May 28, 2022
California
2 reviews
0 helpful votes
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My new rugs
May 28, 2022

Very nice and very easy. Have ordered two rugs from the company and I am very happy with the first rug, hope second one will be as nice. Can't wait to see it in my kitchen. Prices are great also for the rugs.

Date of experience: May 28, 2022
Virginia
1 review
0 helpful votes
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Awesome!
May 28, 2022

Everything is exactly like they say it will be. Options to pay with no interest or smaller payments with interest. So convenient and perfect when you don't want to use a credit card!

Date of experience: May 28, 2022
Indiana
1 review
0 helpful votes
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Lots of great choices
May 28, 2022

Second purchase from this site good experience. Will continue to be a customer

Date of experience: May 28, 2022
Texas
1 review
0 helpful votes
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Rugs
May 28, 2022

I was able to use the website easily. I will be telling all about it. I hope my rugs are the same quality.

Date of experience: May 28, 2022
New Mexico
1 review
0 helpful votes
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Good
May 28, 2022

I just ordered but found it easy. Looking forward to seeing the rugs..

Date of experience: May 27, 2022
Oregon
1 review
0 helpful votes
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Easy peasy
May 28, 2022

Great prices and easy shopping. Clear and concise information. Have shopped here before, and will shop here again. Thanks guys!

Date of experience: May 27, 2022
North Carolina
1 review
0 helpful votes
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They advertised 100% returns. Then after I ordered it said no-refund. I called and they took care of me.

Date of experience: May 27, 2022