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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,588 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Morocco rug
September 9, 2023

Our rug arrived today. We love it. It is beautiful. So soft and plush.

Date of experience: September 9, 2023
Texas
1 review
0 helpful votes
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'Rong Rug
October 9, 2023

Ordered a 8' x 10'. I got a 7' x 9'. Package said that the rug and pad were 8' x 10'. Tape measure said 7'x 9'.

Date of experience: September 9, 2023
New York
1 review
0 helpful votes
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Amazing
September 9, 2023

I was so happy and in disbelief when I found a sale with those prices,wow... I am in shock literally blowy mind, such good quality beautiful and an amazing low price,thank you Rugs com you guys are fantastic

Date of experience: September 9, 2023
Wyoming
1 review
0 helpful votes
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Happy
September 9, 2023

It was easy to use the web site and find what I was looking for. Great price also.

Date of experience: September 9, 2023
Pennsylvania
1 review
0 helpful votes
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Beautiful rug
September 9, 2023

When the rug came it was just as beautiful as pictured. It shipped fairly quick.Overall a great experience.

Date of experience: September 9, 2023
Georgia
1 review
0 helpful votes
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Exceptional!
September 9, 2023

Ordering was a breeze and merchandise was delivered in 3 days! Love the quality! I highly recommend Rugs.com!

Date of experience: September 8, 2023
Mississippi
1 review
0 helpful votes
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Satisfied
September 9, 2023

I received my rug in great condition. It's beautiful and soft. My fur baby loves it already.

Date of experience: September 8, 2023
Indiana
1 review
0 helpful votes
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Nice Variety
September 8, 2023

This site has a nice variety of sizes shapes and colors of rugs.

Date of experience: September 8, 2023
Washington
1 review
0 helpful votes
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Great Choice of Rugs
September 8, 2023

Lots of great rugs available, including an indoor/outdoor one I bought and couldn't find anywhere else. Their website worked great on a laptop, but not so well on a smart phone. On the phone, the search or "add to my cart" options wouldn't work. Never had that problem with any other site.

Date of experience: September 8, 2023
Louisiana
1 review
0 helpful votes
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So far, so good!
September 8, 2023

Have had no problems with my ordering or delivery. Love all the Chateau rugs purchased so far. Just beautiful and good price.

Date of experience: September 8, 2023
North Carolina
1 review
0 helpful votes
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Jute Rug
September 8, 2023

I love my jute runner and will likely buy another. The only reason that I didn't give five stars is because the label is lightly glued to the jute. There is no way of getting it off without damaging the fibers

Date of experience: September 8, 2023
Utah
1 review
0 helpful votes
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Great selection and deals!
September 8, 2023

Easy to view and beautiful rugs when you're on a budget! Great experience!

Date of experience: September 8, 2023
Virginia
2 reviews
0 helpful votes
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Beautiful Rug
September 8, 2023

Rug is very beautiful, just thinner than I anticipated. Disappointed the pad did not arrive with rug.

Date of experience: September 8, 2023
District of Columbia
1 review
0 helpful votes
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Northern Virginia
September 8, 2023

My runner was the perfect color...packaged neatly and delivery was quick.

Date of experience: September 8, 2023
Lebanon
3 reviews
0 helpful votes
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Choosing a carpet for our nursery couldn't have been easier! I'm confident that the rug will wash and wear well over time as our new granddaughter grows and changes. Great price (purchased during a Labor Day sale). Very happy with my first experience using Rugs.com.

Date of experience: September 8, 2023
California
1 review
0 helpful votes
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Perfect!
September 8, 2023

This is the sixth rug I have ordered and received and every time it is consistentIy solid service! I feel that these rugs are good quality and for a good fair price. Delivery is very fast also! These rugs really have brought character to their rooms!

Date of experience: September 7, 2023
Iowa
1 review
0 helpful votes
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Love my new rug
September 8, 2023

Fast delivery. Exactly as described.
Great color & size!

Date of experience: September 7, 2023
Michigan
1 review
0 helpful votes
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Rug
September 8, 2023

It was good quality but didn't look good in my room.

Date of experience: September 7, 2023
Georgia
1 review
0 helpful votes
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Just beautiful
September 8, 2023

This is my second purchase from Rugs.com. I loved the first rug and I really love this one.,

Date of experience: September 7, 2023
New Hampshire
1 review
0 helpful votes
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Easy
September 7, 2023

The web site was easy to navigate to find what I was looking for. I can't wait for the rugs to get here to get them placed where I want them.

Date of experience: September 7, 2023