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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

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North Carolina
2 reviews
0 helpful votes
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Rug is gr8 still waiting for pad
September 11, 2023

I love how I was able to virtually try the rug in the space before buying. It was everything I expected. Can't wait to get the pad so I can enjoy it without the slipping.

Date of experience: September 11, 2023
North Carolina
1 review
0 helpful votes
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Perfect!
September 11, 2023

Rug was very soft. Does not have bends upon opening. I've bought many rugs in the past but this one right here was PERFECT. No shedding at all. Nice pile height. Worth every penny.

Date of experience: September 11, 2023
Virginia
1 review
0 helpful votes
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Great
September 10, 2023

Great quality well pleased with my purchase I would purchase from them again

Date of experience: September 10, 2023
New York
1 review
0 helpful votes
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Best rug ever!
September 10, 2023

Great customer service helped me find the rug I didn't know I needed and having in my house now makes such a huge difference as a result of the quality rugs.com makes

Date of experience: September 10, 2023
New York
1 review
0 helpful votes
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Great rugs, great experience
September 10, 2023

All the rugs I've purchased from rugs.com have been great quality for a great price! And the website is easy to navigate. I'm very happy with all my purchases.

Date of experience: September 10, 2023
Wisconsin
1 review
0 helpful votes
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So far, so good
September 10, 2023

Haven't gotten it yet. The biggest thing for me is if I need to return it, how easy do they make it. Picking out a rug can be daunting and sometimes need to see several. I use the picture to see the rug in my space but colors don't always look the same when you get it in your actual room.

Date of experience: September 10, 2023
New York
2 reviews
0 helpful votes
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Repeat Customer
September 10, 2023

Over time, I have redone my whole house from rugs.com. I have been rehabbing a house and nothing is more pleasurable than picking the right rug or rugs for a finished room. Everything I have gotten has been a good quality and exactly what was described. They are actually even good at showing you true colors. Love this place.

Date of experience: September 10, 2023
South Carolina
1 review
0 helpful votes
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Exactly as the photo
September 10, 2023

Beautiful quality carpet. Colors exactly as shown. Arrived within 2 days of ordering. Love this particular carpet!

Date of experience: September 10, 2023
New Hampshire
1 review
0 helpful votes
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Rug
October 10, 2023

I have not received my rug yet, I will review when I receive it

Date of experience: September 10, 2023
Arizona
1 review
0 helpful votes
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Great deal!
September 10, 2023

LOTS of choices! Took me awhile to find THE one, but I'm really happy with my purchase. It arrived in 3 days and was ready to unroll.

Date of experience: September 9, 2023
Texas
2 reviews
0 helpful votes
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My Rugs
September 10, 2023

I haven't received my rugs yet but so far everything has been great. Just hope I get my rugs soon.

Date of experience: September 9, 2023
Arizona
1 review
0 helpful votes
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Love
September 9, 2023

The rug in s perfect. Delivered in a wink. Thank u!

Date of experience: September 9, 2023
California
2 reviews
0 helpful votes
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I have ordered from Rugs.com before and have, as it was this time, always had a great experience with Rugs.com. I definitely will, and have already, recommend Rugs.com

Date of experience: September 9, 2023
Texas
1 review
0 helpful votes
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Morocco rug
September 9, 2023

Our rug arrived today. We love it. It is beautiful. So soft and plush.

Date of experience: September 9, 2023
Texas
1 review
0 helpful votes
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'Rong Rug
October 9, 2023

Ordered a 8' x 10'. I got a 7' x 9'. Package said that the rug and pad were 8' x 10'. Tape measure said 7'x 9'.

Date of experience: September 9, 2023
New York
1 review
0 helpful votes
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Amazing
September 9, 2023

I was so happy and in disbelief when I found a sale with those prices,wow... I am in shock literally blowy mind, such good quality beautiful and an amazing low price,thank you Rugs com you guys are fantastic

Date of experience: September 9, 2023
Wyoming
1 review
0 helpful votes
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Happy
September 9, 2023

It was easy to use the web site and find what I was looking for. Great price also.

Date of experience: September 9, 2023
Pennsylvania
1 review
0 helpful votes
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Beautiful rug
September 9, 2023

When the rug came it was just as beautiful as pictured. It shipped fairly quick.Overall a great experience.

Date of experience: September 9, 2023
Georgia
1 review
0 helpful votes
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Exceptional!
September 9, 2023

Ordering was a breeze and merchandise was delivered in 3 days! Love the quality! I highly recommend Rugs.com!

Date of experience: September 8, 2023
Mississippi
1 review
0 helpful votes
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Satisfied
September 9, 2023

I received my rug in great condition. It's beautiful and soft. My fur baby loves it already.

Date of experience: September 8, 2023