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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,625 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
166
value
191
shipping
188
quality
161
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Jute Rug
September 8, 2023

I love my jute runner and will likely buy another. The only reason that I didn't give five stars is because the label is lightly glued to the jute. There is no way of getting it off without damaging the fibers

Date of experience: September 8, 2023
Utah
1 review
0 helpful votes
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Great selection and deals!
September 8, 2023

Easy to view and beautiful rugs when you're on a budget! Great experience!

Date of experience: September 8, 2023
Virginia
2 reviews
0 helpful votes
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Beautiful Rug
September 8, 2023

Rug is very beautiful, just thinner than I anticipated. Disappointed the pad did not arrive with rug.

Date of experience: September 8, 2023
District of Columbia
1 review
0 helpful votes
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Northern Virginia
September 8, 2023

My runner was the perfect color...packaged neatly and delivery was quick.

Date of experience: September 8, 2023
Lebanon
3 reviews
0 helpful votes
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Choosing a carpet for our nursery couldn't have been easier! I'm confident that the rug will wash and wear well over time as our new granddaughter grows and changes. Great price (purchased during a Labor Day sale). Very happy with my first experience using Rugs.com.

Date of experience: September 8, 2023
California
1 review
0 helpful votes
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Perfect!
September 8, 2023

This is the sixth rug I have ordered and received and every time it is consistentIy solid service! I feel that these rugs are good quality and for a good fair price. Delivery is very fast also! These rugs really have brought character to their rooms!

Date of experience: September 7, 2023
Iowa
1 review
0 helpful votes
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Love my new rug
September 8, 2023

Fast delivery. Exactly as described.
Great color & size!

Date of experience: September 7, 2023
Michigan
1 review
0 helpful votes
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Rug
September 8, 2023

It was good quality but didn't look good in my room.

Date of experience: September 7, 2023
Georgia
1 review
0 helpful votes
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Just beautiful
September 8, 2023

This is my second purchase from Rugs.com. I loved the first rug and I really love this one.,

Date of experience: September 7, 2023
New Hampshire
1 review
0 helpful votes
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Easy
September 7, 2023

The web site was easy to navigate to find what I was looking for. I can't wait for the rugs to get here to get them placed where I want them.

Date of experience: September 7, 2023
Pennsylvania
1 review
0 helpful votes
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Fast and easy to shop
September 7, 2023

Rugs.com showed up when searching for a specific rug size and decided to try it. Found a size closed to my need and gave it a try. Good color choices, has the tool to size it in your room to see how it will look, and finally very easy to check out. It took four days to arrive and it's perfect.

Date of experience: September 7, 2023
Texas
1 review
0 helpful votes
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Order not shipped yet :)
October 7, 2023

Online access and navigation is good. Completed my order 3 business days ago and this is the status of my order:

"Our shipping partners have informed us that they are seeing elevated volumes and some packages may experience delays. Please allow an extra day for order status updates."

Check back with me when I receive my order.

Date of experience: September 7, 2023
Wisconsin
2 reviews
0 helpful votes
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Nice Rug
September 7, 2023

So far experience very good. Ordering easy and product has been delivered. Have not yet laid out as want to clean area.

Date of experience: September 7, 2023
Oregon
1 review
0 helpful votes
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I just bought Rug #2. Great product. They wash up so nice, and with 4 dogs that is exactly what I needed

Date of experience: September 7, 2023
South Carolina
1 review
0 helpful votes
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Round rug
September 7, 2023

Came quickly. Nice rug with good colors and design.

Date of experience: September 7, 2023
North Carolina
2 reviews
0 helpful votes
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Great product & service
September 7, 2023

Easy site to maneuver, great products: appeared in person exactly as pictured & described on website. Fast delivery and easy return policy (if needed)

Date of experience: September 6, 2023
Florida
1 review
0 helpful votes
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Good on all aspects. I will order again from you. I am pleased with the rug and so is my husband.

Date of experience: September 6, 2023
Texas
1 review
0 helpful votes
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Rugs.com
September 6, 2023

Very easy website to navigate. There's a lot of good quality rugs to choose from.

Date of experience: September 6, 2023
New Hampshire
1 review
0 helpful votes
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Beautiful Rug
September 6, 2023

Great price fir such a beautiful quality Runner Rug.Thanks.

Date of experience: September 6, 2023
Florida
1 review
0 helpful votes
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Better than satisfactory
September 6, 2023

The main reason why I like Rugs.com is because the site allows me to take a picture of the room I want to put the rug in and then it shows that room with the rug I am thinking of buying

Date of experience: September 6, 2023