Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rugs.com

Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Rugs.com?
grey stargrey stargrey stargrey stargrey star

Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Cennie C.
Unfollow Cennie C.
Share Review
Report Review

Nice rugs.
November 29, 2023

Good prices. I like the discount offered on multiple items.

Date of experience: November 28, 2023
Florida
1 review
0 helpful votes
Follow Donna R.
Unfollow Donna R.
Share Review
Report Review

Awesome rug!
November 28, 2023

We could not be happier. Everything beat expectations.condition, color, smell, workmanship, packaging!

Date of experience: November 28, 2023
Texas
1 review
0 helpful votes
Follow Elizabeth D.
Unfollow Elizabeth D.
Share Review
Report Review

Continually satisified!
November 28, 2023

This is my 4th rug from Rugs.com! It's always great quality for the price. Will definitely return for a 5th.

Date of experience: November 28, 2023
Illinois
1 review
0 helpful votes
Follow Molly L.
Unfollow Molly L.
Share Review
Report Review

I love rugs.com!
November 28, 2023

Rugs.com is very user friendly & always has a great selection of beautiful rugs to choose from. I've ordered from them a couple times now & been satisfied with each experience.

Date of experience: November 28, 2023
Connecticut
2 reviews
0 helpful votes
Follow Gwen D.
Unfollow Gwen D.
Share Review
Report Review

Lovely farmhouse rug.
November 28, 2023

The ordering was easy and our beautiful woven rug and pad arrived in just a few days. It is now making the living room look cozy, even when there is no fire in the fireplace.

Date of experience: November 27, 2023
Pennsylvania
1 review
0 helpful votes
Follow Fi Z.
Unfollow Fi Z.
Share Review
Report Review

Nice rug but arrived damp
December 22, 2023

Arrived home to find the rug had been left at my door step in the rain. No one rang the door bell so that I knew the item had been delivered. The rug was slightly damp, just hoping it doesn't have a smell with it. Nice rug and design, just the delivery sucked.

Date of experience: November 27, 2023
New York
1 review
0 helpful votes
Follow steve C.
Unfollow steve C.
Share Review
Report Review

Nice selection but...
November 28, 2023

Prices were great, checkout was easy. Coupons certainly helped in decision. One thing. I received the confirmation of my order, but heard nothing else. After 4 days i would think i would hear an update, or estimated time of delivery. Received nothing except confirmation once order was placed. No tracking transaction. Nothing. I would like to be kept in the know of the process...

Date of experience: November 27, 2023
Florida
1 review
0 helpful votes
Follow Herb N.
Unfollow Herb N.
Share Review
Report Review

Fast Service
November 27, 2023

Went on Line found what I wanted. 2 days later I received the rug.

Excellent to deal with.

Date of experience: November 27, 2023
Ohio
1 review
0 helpful votes
Follow John C.
Unfollow John C.
Share Review
Report Review

Exactly what we wanted
November 27, 2023

This was about an easy of an online purchase and delivery experience as possible. The two rugs came packed nicely and look very good. Thank you.

Date of experience: November 27, 2023
Virginia
2 reviews
0 helpful votes
Follow Mary P.
Unfollow Mary P.
Share Review
Report Review

Vivid colors
November 27, 2023

The new rig is great. Size was accurate and the colors were very good. I was looking for a "statement rug" my furniture is plain. This worked out perfect

Date of experience: November 27, 2023
Connecticut
1 review
0 helpful votes
Follow Joy G.
Unfollow Joy G.
Share Review
Report Review

Country Girl
November 27, 2023

Love the new look with the black Rooster Rug...Looks great!
Good quality and fast delivery.

Date of experience: November 27, 2023
Texas
1 review
0 helpful votes
Follow Lucia R.
Unfollow Lucia R.
Share Review
Report Review

Great deals and merchandise
November 27, 2023

Very happy with rugs.com
Second time purchasing and DO recommend

Date of experience: November 27, 2023
North Carolina
1 review
0 helpful votes
Follow Marlene M.
Unfollow Marlene M.
Share Review
Report Review

Perfect rugs
November 27, 2023

I ordered two rugs, each with a different pattern. Delivered in two days! Wow! The rugs are high quality. No need for pads. Colors are exactly what I wanted. I couldn't be happier with my purchase.

Date of experience: November 26, 2023
New York
2 reviews
0 helpful votes
Follow Christopher R.
Unfollow Christopher R.
Share Review
Report Review

A well done job
November 27, 2023

The carpet reach on time as it was specified. The only problem is that FedEx didn't not delivered it to my apartment. They leave if in the mail box area, which is very risky.Fedex did not fulfill their responsibility to receive the Item from point A to Point B

Date of experience: November 26, 2023
Florida
1 review
0 helpful votes
Follow Jean Z.
Unfollow Jean Z.
Share Review
Report Review

Love my rug!
November 27, 2023

First time ordering and it won't be my last. Was hesitant to order online not knowing if color would be true but it was absolutely perfect. Great quality too! Can't beat the price either! Highly recommend

Date of experience: November 26, 2023
Tennessee
2 reviews
0 helpful votes
Follow Richard O.
Unfollow Richard O.
Share Review
Report Review

Purchase experience
November 26, 2023

Rug came much quicker than anticipated-looks as I expected and ordering was easy.

Date of experience: November 26, 2023
Indiana
1 review
0 helpful votes
Follow Heart P.
Unfollow Heart P.
Share Review
Report Review

Stupendous!
November 26, 2023

Incredibly fast delivery and great service with terrific rugs

Date of experience: November 25, 2023
New Mexico
1 review
0 helpful votes
Follow marilyn U.
Unfollow marilyn U.
Share Review
Report Review

Pink shag rug
November 26, 2023

Super fast service, rug arrived in three days! Exactly as expected in color and texture.

Date of experience: November 25, 2023
Texas
1 review
0 helpful votes
Follow Linda H.
Unfollow Linda H.
Share Review
Report Review

Bedroom rug
November 26, 2023

Great price; perfect size; exact color I wanted; fast delivery!

Date of experience: November 25, 2023
Maine
1 review
0 helpful votes
Follow Mle Z.
Unfollow Mle Z.
Share Review
Report Review

Great deals great rugs
November 25, 2023

Love my rugs. Have bought 3. All arrived super fast. Great quality and colors. Exactly what I expected. So many options.

Date of experience: November 25, 2023