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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,597 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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First time buyer at Rugs.com
November 24, 2023

I was very happy to find the rug that has been delivered to my 101 year-old mother to go under her recliner! She loves it, therefore we are all happy! Price was so reasonable and the delivery was quick!

Date of experience: November 24, 2023
Washington
1 review
0 helpful votes
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Beautiful Rugs
November 23, 2023

100% satisfied from this company. High class materials compared from my previous area rugs I bought from the store. Waiting for my 4th order.

Date of experience: November 23, 2023
Missouri
1 review
0 helpful votes
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Pleasantly Pleased
November 23, 2023

Very quick delivery and packaged carefully. Adds warmth to decor and brightens up a dark space. Thank you for your prompt delivery and quality of products!

Date of experience: November 23, 2023
New York
1 review
0 helpful votes
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Great
November 23, 2023

Love my new rug! Except I see that it is now offered at a lower price than I paid
That makes me very disappointed.

Date of experience: November 23, 2023
California
2 reviews
0 helpful votes
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Excellent customer service
November 23, 2023

When we put in new floors and I needed more product information on their rug pads and if they would work with our floor, I got a very fast, and very detailed email that was friendly and informative and went above what I had asked for to make sure I had all the info and even provided links to the products. They had a great selection of natural rugs, and an easy to use website. Their customer service was so nice and quick that they were my first choice for when I was ready to buy rugs.

Date of experience: November 22, 2023
Pennsylvania
1 review
0 helpful votes
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Love the rugs!
November 23, 2023

I like the rugs very much! I have them in another color of the same design. My only complaint would be that the black isn't as dark as I expected. Service was wonderful and delivered a day early.

Date of experience: November 22, 2023
Delaware
1 review
0 helpful votes
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Misleading photos
December 22, 2023

The price was quite low, the quality seems fine, and the delivery was super fast, but the scale of the design is not at all as pictured. Each element is significantly larger in proportion to the whole than in the photos. Maybe they used the largest rug as a stand in for all the rectangular sizes. It's disappointing.

Date of experience: November 22, 2023
Michigan
1 review
0 helpful votes
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Love the rug. Delivered on time and in good condition

Date of experience: November 22, 2023
Georgia
1 review
0 helpful votes
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My new rug from rugs.com
November 22, 2023

Arrived sooner than expected (with the holiday so close!). Size & color exactly as described...it's perfect!
Thank you!

Date of experience: November 22, 2023
Tennessee
1 review
0 helpful votes
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Excellent experience
November 22, 2023

The delivery time was very efficient despite being a holiday week and the rug is very nice quality. I'm completely satisfied with both the service and the product!

Date of experience: November 22, 2023
California
1 review
0 helpful votes
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3 x 5 rugs
November 22, 2023

I was very pleased with the quality of the rugs and how quickly they arrived

Date of experience: November 22, 2023
New York
1 review
0 helpful votes
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Outdoor rug for Indoors
November 22, 2023

Smooth transaction, love the outdoor rug for my front indoor entryway. Colors are perfect and true to what was pictured!

Date of experience: November 22, 2023
Pennsylvania
1 review
0 helpful votes
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Pleasantly surprised!
November 21, 2023

The ordering was easy, shipped fast, and quality really good! I will definitely use this site again!

Date of experience: November 21, 2023
Florida
1 review
0 helpful votes
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Beautiful and fast delivery
November 20, 2023

So easy and love selection and best prices. From now on I will only purchase from Rugs.com. Love the service and support I get. Colors sizes and best Tribal

Date of experience: November 20, 2023
Arizona
1 review
0 helpful votes
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New rugs
November 20, 2023

After getting my first runner, ordered second because so nice and I loved it! Then ordered a bigger one to match. Quick delivery, great quality and sales prices can't be beat! I have recommended your site to many friends

Date of experience: November 20, 2023
Florida
1 review
0 helpful votes
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I will definitely be ordering from you again. Sure was easy to navigate and a great selection from any size I was looking for.

Date of experience: November 20, 2023
Florida
1 review
0 helpful votes
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Black rug
November 20, 2023

Nice rug should of one size smaller it would of look better i wasn't paying shipping to sent it back and pack it up

Date of experience: November 20, 2023
California
1 review
0 helpful votes
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Cozy
November 20, 2023

I am very happy with how quickly I received my order.
The rug looks great in my house.

Date of experience: November 20, 2023
Arizona
1 review
0 helpful votes
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Love Them!
November 20, 2023

I've ordered from them several times over the last few years and I have never been disappointed. The rugs are always commensurate with their cost, I've ordered higher end ones twice and this specific purchase I went low cost and still I got a great rug. Check their clearance tab if you need a low-cost option. Forget Costco or Amazon because this is the place to get a great rug at an even better price!

Date of experience: November 20, 2023
North Carolina
1 review
0 helpful votes
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After shopping market place for a gently like new rug without finding anything within price range and with the look we wanted, and also shopping at stores that carry rugs- most not 9 x 12 in size which we needed for our space, I looked online and saw Rugs.com. I automatically thought that we could not get a rug the size we wanted in a price we could afford from a specialty store. BUT I was wrong! I lucked up on a sale that put the rug that fit our size, or home colors and decor, and at an excellent price. THE SHIPPING WAS SO SO FAST! I ordered on Friday of Vet. Day holiday expecting not to have it shipped before Monday due to holiday- BUT WOW- it was actually at my home Monday afternoon! I loved being able to use the see in my room feature as well. I would recommend Rugs.com. Also- rug is as described, and good quality. Followed the directions on giving it the time to get settled in and loose its shipping look. VERY PLEASED!

Date of experience: November 20, 2023