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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,579 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Rug purchase
September 11, 2025

I truly appreciated the viewing application. It makes ordering online a lot less stressful.

Date of experience: August 31, 2025
North Carolina
1 review
0 helpful votes
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Great size selection
September 10, 2025

Love all the size options in most all styles. Filters are also easy to use and results are true to the criteria.

Date of experience: August 31, 2025
Virginia
2 reviews
0 helpful votes
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Super easy
September 10, 2025

Found the rug I liked, then found I could have a runner to match - and pads for underneath-and free shipping!

Date of experience: August 31, 2025
Michigan
1 review
0 helpful votes
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Ok we don't know yet
September 10, 2025

Ok. We don't know yet. Why do we need to rate before we get the product

Date of experience: August 31, 2025
South Carolina
1 review
0 helpful votes
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Great online shopping experience
September 10, 2025

Ability to upload a photo of my room and see how the rug would actually look in the space made it much easier to make a decision which rug to buy.

Date of experience: August 31, 2025
Florida
1 review
0 helpful votes
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Order for Living Room Rug
September 10, 2025

Was simple to order. Hope all looks good and if not free to return.

Date of experience: August 31, 2025
South Carolina
1 review
0 helpful votes
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Rug love on line
September 10, 2025

Easy to use app great prices. I've searched many websites and was not sure or happy with their choices so I found this on Facebook and I'm going to try it out.

Date of experience: August 31, 2025
California
1 review
0 helpful votes
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Your site is absolutely terrible. I could not see my delivery address and I could not update it. You say you have 24 hour Customer Care but I have called and there is no one to take my call. I need my order updated to my home added asap. 7310 Grandview Meadow Dr. Magnolia, Texas *******

Date of experience: August 30, 2025
Colorado
1 review
0 helpful votes
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Purchase Process
September 9, 2025

Purchasing through rugs.com has always been an easy and seamless process. I appreciate the wide selections that are available and the pricing on their rugs. This is the 6th rug I've purchased over the years and would highly recommend their products.

Date of experience: August 30, 2025
Indiana
1 review
0 helpful votes
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Easy to use
September 9, 2025

Easy website. Didn't overwhelm me with rugs outside my filters.

Date of experience: August 30, 2025
New York
1 review
0 helpful votes
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A pleasurable experience
September 9, 2025

I examined many different rug designs that allowed me to pick a suiyable rug at the right price

Date of experience: August 30, 2025
New Jersey
1 review
0 helpful votes
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Tv invisible kitchen
September 9, 2025

Like price range and selection and free shipping this is my third rug

Date of experience: August 30, 2025
Alabama
1 review
0 helpful votes
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Great Website
September 8, 2025

I loved shopping through the website for a living room rug. Great choices and easy to navigate.

Date of experience: August 29, 2025
California
1 review
0 helpful votes
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2×3 rooster 🐓 rug
September 8, 2025

Manchester perfect with my rooster 🐓 theme in my kitchen

Date of experience: August 29, 2025
Pennsylvania
1 review
0 helpful votes
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Round Frieze Rug
September 8, 2025

I must say my experience was very good I knew what I wanted and had been searching for this rugs for a while now. I was excited to see that I could order the color and size I was looKing for. I am very happy

Date of experience: August 28, 2025
Virginia
1 review
0 helpful votes
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Marvelous 1
September 8, 2025

My 4th rug with Rugs.com and been extremely pleased with all of them

Date of experience: August 28, 2025
Ohio
1 review
0 helpful votes
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Thin Cheap Incomplete Order
September 7, 2025

We ordered #9. Rugs.#1. SKU#******* and #2 of Sku#******* were never shipped by their shipping department, I am short $210.00 worth of merchandise. Now they want me to take pics of 6 items I recieved so they can show their shipping dept., how will that solve or resolve anything.Their quality is very thin and poor as well, over all I would reco0mend you go to a rug store and avoid these pirates at all cost.

Date of experience: August 28, 2025
Oregon
1 review
0 helpful votes
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Fun and Easy
September 7, 2025

It was a lot of fun seeing all of the beautiful rugs, especially seeing them in decorated spaces. The website was easy to navigate and the photography was great.

Date of experience: August 28, 2025
Washington
1 review
0 helpful votes
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4x6 rug for bathroom
September 7, 2025

I went on line, found what I wanted and ordered the 4x6 rug, easy order.

Date of experience: August 28, 2025
Colorado
1 review
0 helpful votes
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Yes the Search was Worth the Trouble
September 7, 2025

I need two rugs to protect from cold feet and happy pets. I searched for two days. The labor day sale and second rug discount was icing on the cake.

Date of experience: August 28, 2025