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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,608 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Great Products and Prices
December 21, 2023

I love their rugs so much I repurchased the sam rug after my dog demolished my last one.

Date of experience: December 21, 2023
Pennsylvania
1 review
0 helpful votes
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Excellent Value
December 21, 2023

The colour is accurate as seen online which was a concern of mine. I am very pleased.
The rug is soft and try to size and is made
Very well.
It arrived early.

Date of experience: December 21, 2023
Virginia
2 reviews
0 helpful votes
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Great service
December 21, 2023

We ordered 2 rugs for our new house and they arrived 2 days early. Very good quality. We will be ordering a couple more soon.

Date of experience: December 21, 2023
Minnesota
1 review
0 helpful votes
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Happy customer
December 20, 2023

Rugs.com has a good selection of rugs and it is easy to find the right size and color/style. We love the rug we picked out. It met all of our expectations. It came on time. The instructions on set up were clear and very helpful. Our rug settled down nicely looks beautiful.We did call about something and they were so helpful with our questions. We will definitely use rugs.com again!

Date of experience: December 20, 2023
Ohio
1 review
0 helpful votes
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Rugs
December 20, 2023

Good job!
Fantastic!
Good job! Good job! Good job!

Date of experience: December 20, 2023
Rhode Island
1 review
0 helpful votes
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Repeat customer!
December 20, 2023

This is my 3rd purchase from rugs.com. Each time has been a consumer's delight: from the purchasing process, to the speedy hassle-free delivery, to the handsomeness of the rug chosen. Love, love, love our newest rug that arrived today.

Date of experience: December 20, 2023
Oregon
1 review
0 helpful votes
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I'll be back for more!
December 20, 2023

Wow, what a great value. I found the perfect rug in perfect colors at a great price.

Date of experience: December 19, 2023
Colorado
1 review
0 helpful votes
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Totally satisfied
December 19, 2023

The rug came quickly with good instructions. Very professional. Looks just as described.

Date of experience: December 19, 2023
Georgia
1 review
0 helpful votes
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Great quality
December 19, 2023

Very easy to order. The rugs were delivered within two or three days. I love the quality and bright colors.

Date of experience: December 19, 2023
Colorado
1 review
0 helpful votes
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Very nice rug
December 19, 2023

It was very easy to order the rug. It arrived in 2 days. It looks just like it was pictured. It's more plush than I imagined. It looks great in my space and makes my space feel cosy. I'm very happy with it.

Date of experience: December 18, 2023
Ohio
1 review
0 helpful votes
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Rug came folded
December 18, 2023

The rug is beautiful and in great condition, however our 10x12 rug was shipped to us folded up into a small rectangle. We had to reroll it 3 times and vacuum it multiple times to get the fold marks out of it. We wish it was shipped and delivered rolled normal and sealed.

Date of experience: December 18, 2023
Arkansas
1 review
0 helpful votes
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Outstanding service
December 18, 2023

It is the best. I have ordered a total of 3 rugs and have been very satisfied with the quality and product. Would highly recommend to anyone interested in purchasing area rugs.

Date of experience: December 18, 2023
Illinois
1 review
0 helpful votes
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Perfect Rug
December 18, 2023

I picked it out and ordered it on Wednesday and it arrived on Saturday. It looks terrific and perfectly fits what I was looking for. I'll be needing a couple of runners and I know right where I'll go.

Date of experience: December 18, 2023
Illinois
1 review
0 helpful votes
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Great experience
December 18, 2023

The rugs were delivered on time and in good shape, and the one that did not look the way we wanted it to look we returned easily and a quick refund was given.

Date of experience: December 18, 2023
New York
1 review
0 helpful votes
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Awesome Sauce!
December 18, 2023

I love that I could see what the rug would look like in my room, before placing my order. I tried all the different color choices. This is great.

Date of experience: December 18, 2023
Alabama
1 review
0 helpful votes
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Rugs
December 18, 2023

Extremely pleased with rugs and service of the company great products perfect addition to my home

Date of experience: December 18, 2023
Michigan
1 review
0 helpful votes
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Good experience
December 18, 2023

It came fast. The size is perfect. I just received it today so haven't put it down yet. The real test is how it holds up.

Date of experience: December 17, 2023
Illinois
1 review
0 helpful votes
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New Area Rug
December 17, 2023

Excellent very good quality rug, good price and super fast Free Delivery

Date of experience: December 16, 2023
Maryland
1 review
0 helpful votes
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Resolved my rug issue.
December 16, 2023
Updated review

Yeah! Quick and easy resolution. I got to keep the rug with a price reduction and Rugs.com doesn't get it back in their inventory.

Date of experience: December 16, 2023

Oh Nooooo!
December 26, 2023
Previous review

When I rolled out my runner it had a shaved spot the size of golf ball. Yikes! I'm responding to customer service to see how to get this taken care of. AND the color was perfect. Drat!

Date of experience: December 16, 2023
Colorado
1 review
0 helpful votes
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Easy shopping and great price!
December 16, 2023

Love the rugs and the prices have been very affordable.

Date of experience: December 16, 2023