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Rugs.com has a rating of 4.7 stars from 6,608 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Was looking for a rug that fit specific parameters. Selection was almost overwhelming; took a while to browse but found what I wanted. Delivered promptly and in excellent condition. Very satisfied and will be shopping again
Great experience for the first time shopping there. A wide range of beautiful rugs and fast shipping to get them to the customers. I was pleasantly surprised. Definitely will be shopping from here again in the future.
Third large rug I purchased from rugs.com...love them all! Great quality too.ty.
I like the screening process on the site to get the colors, size, and shape I wanted. I'm anxious for the rug to get here!
Fast and great service. Great quality and wide selection.
I've ordered quite a few rugs from you in the past, always a good experience...this last one came in the wrong size...your customer service said I needed to take photos to prove this...I'm 77 yrs old not into all this tech or photos, etc...it shouldn't have to be this hard.?.
Rug was better than I expected and was here before it was scheduled.
Loved ability to see rug on top of a picture of its intended placement
Easy finding what I wanted, easy to order, shipped very fast. It is perfect for my area!
I have used rugs.com on numerous occasions, and they always provide quality products and delivery is fast.
Very pleased. The agent that assisted me provided knowledgeable and outstanding service.
With 4 cats, we don't go high end on rugs. Anyone who owns cats knows that they will puke and never miss a rug. The five rugs we have purchased from Rugs.com look great and they clean up nicely. They also appear to hold up against the cat claws, so we rate them very high in durability.
This is my second order from Rugs.com for an outdoor patio rug. The selections available give choices from a variety of sizers, colors, and patterns.
Rug arrived super fast and it's just how I expected it to be. Beautiful!
I used the website to look for my new rug. I was also able to see what the rug would look like in my space (living room). The website was very easy to navigate through. Would recommend to my family and friends.
Easy to order. Fast shipment. Quality appears to be good. Very satisfied.
I have the area rug and wanted a couple of runners. It was great once I found the rug I wanted.
Delivery was right on time and rug is great. Ordering the rug was very easy and we love being able to see the rug in our room before we buy.
As usual Rugs. Com came through on time with my lovely new rug. Thank you so much.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

