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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,608 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

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Maryland
1 review
0 helpful votes
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Quality at a fair price!
December 16, 2023

I am Happy with 2 rugs, was also very fast shipping!

Date of experience: December 16, 2023
Michigan
1 review
0 helpful votes
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Great selection
December 16, 2023

Was looking for a rug that fit specific parameters. Selection was almost overwhelming; took a while to browse but found what I wanted. Delivered promptly and in excellent condition. Very satisfied and will be shopping again

Date of experience: December 16, 2023
Ohio
1 review
0 helpful votes
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First time buyer
December 16, 2023

Great experience for the first time shopping there. A wide range of beautiful rugs and fast shipping to get them to the customers. I was pleasantly surprised. Definitely will be shopping from here again in the future.

Date of experience: December 16, 2023
Ohio
1 review
0 helpful votes
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My perfect rug
December 16, 2023

Third large rug I purchased from rugs.com...love them all! Great quality too.ty.

Date of experience: December 16, 2023
Oklahoma
1 review
0 helpful votes
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Shopping experience was easy
December 16, 2023

I like the screening process on the site to get the colors, size, and shape I wanted. I'm anxious for the rug to get here!

Date of experience: December 16, 2023
Michigan
1 review
0 helpful votes
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Martina
December 16, 2023

Fast and great service. Great quality and wide selection.

Date of experience: December 16, 2023
Pennsylvania
1 review
0 helpful votes
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Wrong size
January 10, 2024

I've ordered quite a few rugs from you in the past, always a good experience...this last one came in the wrong size...your customer service said I needed to take photos to prove this...I'm 77 yrs old not into all this tech or photos, etc...it shouldn't have to be this hard.?.

Date of experience: December 15, 2023
Michigan
1 review
0 helpful votes
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Great all around!
December 15, 2023

Rug was better than I expected and was here before it was scheduled.

Date of experience: December 15, 2023
Ohio
1 review
0 helpful votes
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All as expected
December 15, 2023

Loved ability to see rug on top of a picture of its intended placement

Date of experience: December 15, 2023
Florida
1 review
0 helpful votes
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Bedroom rug
December 15, 2023

Easy finding what I wanted, easy to order, shipped very fast. It is perfect for my area!

Date of experience: December 15, 2023
Maryland
1 review
0 helpful votes
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Fast delivery.
December 15, 2023

I have used rugs.com on numerous occasions, and they always provide quality products and delivery is fast.

Date of experience: December 15, 2023
Florida
1 review
0 helpful votes
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Professional telephone assistance
December 15, 2023

Very pleased. The agent that assisted me provided knowledgeable and outstanding service.

Date of experience: December 15, 2023
Maryland
1 review
0 helpful votes
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With 4 cats, we don't go high end on rugs. Anyone who owns cats knows that they will puke and never miss a rug. The five rugs we have purchased from Rugs.com look great and they clean up nicely. They also appear to hold up against the cat claws, so we rate them very high in durability.

Date of experience: December 14, 2023
Florida
1 review
0 helpful votes
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Durable Outdoor Rug
December 14, 2023

This is my second order from Rugs.com for an outdoor patio rug. The selections available give choices from a variety of sizers, colors, and patterns.

Date of experience: December 14, 2023
Florida
1 review
0 helpful votes
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Beautiful
December 14, 2023

Rug arrived super fast and it's just how I expected it to be. Beautiful!

Date of experience: December 14, 2023
Arizona
1 review
0 helpful votes
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Rugs.com shopping
December 14, 2023

I used the website to look for my new rug. I was also able to see what the rug would look like in my space (living room). The website was very easy to navigate through. Would recommend to my family and friends.

Date of experience: December 13, 2023
Florida
1 review
0 helpful votes
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First time buyer. Would use again.
December 13, 2023

Easy to order. Fast shipment. Quality appears to be good. Very satisfied.

Date of experience: December 13, 2023
Florida
1 review
0 helpful votes
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Rug runners
December 13, 2023

I have the area rug and wanted a couple of runners. It was great once I found the rug I wanted.

Date of experience: December 13, 2023
Florida
1 review
0 helpful votes
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Delivery was right on time and rug is great. Ordering the rug was very easy and we love being able to see the rug in our room before we buy.

Date of experience: December 13, 2023
California
1 review
0 helpful votes
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Great service and timely shipping
December 13, 2023

As usual Rugs. Com came through on time with my lovely new rug. Thank you so much.

Date of experience: December 13, 2023