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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,625 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
166
value
191
shipping
188
quality
161
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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6×9 oval rug
December 31, 2023

The rug was delivered quickly and the quality is actually better than I expected. It looks just like the picture online and fits perfect in the space we ordered it fkr. I would highly recommend it.

Date of experience: December 31, 2023
California
1 review
0 helpful votes
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Great experience
December 31, 2023

Great price, fast shipping, quality rug. What more can you ask for?

Date of experience: December 31, 2023
New Jersey
1 review
0 helpful votes
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It looks just like I thought it would
December 31, 2023

It came quickly. It was easy to set up. It looks great.

Date of experience: December 31, 2023
Illinois
1 review
0 helpful votes
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Great purchase
December 31, 2023

The rugs are great, and arrived very quickly! The reason for 4 stars in lieu of 5 is that they came with no cleaning instructions, so we do not know how to launder them!

Date of experience: December 31, 2023
Arizona
1 review
0 helpful votes
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Love the rug
December 31, 2023

It was our first experience ordering from Rugs.com and everything was great. We found a rug we liked, ordered it and it was delivered right away. We wouldn't hesitate to purchase from them again if we ever need another rug.

Date of experience: December 30, 2023
California
1 review
0 helpful votes
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Beautiful Rugs
December 31, 2023

I liked the selection you have on Rugs, they are very beautiful, all sizes and color.

Date of experience: December 30, 2023
Maryland
1 review
0 helpful votes
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Great product
December 30, 2023

Easy order process,great prices,great products and selection.

Date of experience: December 30, 2023
New York
1 review
0 helpful votes
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Good
December 30, 2023

Received it in perfect condition.
Easy process.
Thanks

Date of experience: December 30, 2023
New York
1 review
0 helpful votes
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Wonderful Holiday Gift
December 30, 2023

I bought this area rug as a house warming gift for a friend. She loves it. The color is perfect. Delivery was timely.

Date of experience: December 30, 2023
Arkansas
1 review
0 helpful votes
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Great Rugs
December 30, 2023

The website was easy to navigate; all my questions were answered before I made a decision to purchase; the purchase was easy and delivery was prompt and the rugs look beautiful.

Date of experience: December 30, 2023
Ohio
1 review
0 helpful votes
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Half moon foyer rug
December 30, 2023

Arrived as scheduled and looks and fits great at front door foyer

Date of experience: December 29, 2023
Nevada
1 review
0 helpful votes
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Order Problem
December 30, 2023

I ordered a rug but received no confirmation number. I called the phone number! The problem was addressed immediately. Problem solved.

Date of experience: December 29, 2023
Texas
1 review
0 helpful votes
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QUALITY RUGS QUALITY SERVICE
December 30, 2023

I HAD AN EXCHANGE AND A REPRESENTIVE WHOS NAME IS PAUL ASSISTED ME.HE WAS POLITE, PATIENT, EFFICENT AND KIND. HE HELPED ME RECTIFY MY MISTAKE AND ALSO PURCHASE THE RUG I SHOULD HAVE ORDERED.DURING THE PROCESS WE HAD A WONDERFUL CONVERSATION THAT HAD MADE A LONG DAY BRIGHTER.WHAT A INCREDIBLE ASSIST THIS YOUNG MAN AND HIS DULCET TONES ARE TO RUGS.COM.THANK YOU FOR PROVIDEING BEAUTIFUL RUGS AND CHARMING HELPFUL SERVICE.

Date of experience: December 29, 2023
New Jersey
1 review
0 helpful votes
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Nice rug, fast shipping.
December 29, 2023

The rug is nice, the price was reasonable and the shipping was fast.

Date of experience: December 29, 2023
Pennsylvania
1 review
0 helpful votes
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Great
December 29, 2023

Able to see how the rugs I picked out would look in my rooms!

Date of experience: December 29, 2023
Kentucky
1 review
0 helpful votes
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Quick shipping, lovely product
December 29, 2023

Received the rug within 2 days of ordering. Nice product. Exactly as described. I've purchased many times from Rugs.com and have never been disappointed. Very good product for the price.

Date of experience: December 29, 2023
California
1 review
0 helpful votes
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Always easy n good quality
December 29, 2023

Painless. No problem following the prompts. Product seems to be good quality.

Date of experience: December 28, 2023
Texas
1 review
0 helpful votes
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Beautiful rugs.
December 29, 2023

Thank you for beautiful rugs good quality fast shipping.

Date of experience: December 28, 2023
Texas
1 review
0 helpful votes
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Awesome!
December 29, 2023

First time to buy with them. I receive the rug quickly. It was beautiful but it was a little bit too long. It was my fault measuring not theirs. They gave me no trouble about returning it. I bought the correct size and added another rug. Prices are reasonable.

Date of experience: December 28, 2023
Maryland
2 reviews
0 helpful votes
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Great rugs and excellent prices
December 29, 2023

This is a repeat visit for me- the first rugs I purchased were of such excellent quality that I came back here first when it was time to replace more. The shipping speed is always so fast, and everything is packaged securely. Five stars, for sure.

Date of experience: December 28, 2023