Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rugs.com has a rating of 4.7 stars from 6,625 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
We monitor reviews for authenticity
The rug was delivered quickly and the quality is actually better than I expected. It looks just like the picture online and fits perfect in the space we ordered it fkr. I would highly recommend it.
Great price, fast shipping, quality rug. What more can you ask for?
It came quickly. It was easy to set up. It looks great.
The rugs are great, and arrived very quickly! The reason for 4 stars in lieu of 5 is that they came with no cleaning instructions, so we do not know how to launder them!
It was our first experience ordering from Rugs.com and everything was great. We found a rug we liked, ordered it and it was delivered right away. We wouldn't hesitate to purchase from them again if we ever need another rug.
I liked the selection you have on Rugs, they are very beautiful, all sizes and color.
I bought this area rug as a house warming gift for a friend. She loves it. The color is perfect. Delivery was timely.
The website was easy to navigate; all my questions were answered before I made a decision to purchase; the purchase was easy and delivery was prompt and the rugs look beautiful.
Arrived as scheduled and looks and fits great at front door foyer
I ordered a rug but received no confirmation number. I called the phone number! The problem was addressed immediately. Problem solved.
I HAD AN EXCHANGE AND A REPRESENTIVE WHOS NAME IS PAUL ASSISTED ME.HE WAS POLITE, PATIENT, EFFICENT AND KIND. HE HELPED ME RECTIFY MY MISTAKE AND ALSO PURCHASE THE RUG I SHOULD HAVE ORDERED.DURING THE PROCESS WE HAD A WONDERFUL CONVERSATION THAT HAD MADE A LONG DAY BRIGHTER.WHAT A INCREDIBLE ASSIST THIS YOUNG MAN AND HIS DULCET TONES ARE TO RUGS.COM.THANK YOU FOR PROVIDEING BEAUTIFUL RUGS AND CHARMING HELPFUL SERVICE.
The rug is nice, the price was reasonable and the shipping was fast.
Received the rug within 2 days of ordering. Nice product. Exactly as described. I've purchased many times from Rugs.com and have never been disappointed. Very good product for the price.
Painless. No problem following the prompts. Product seems to be good quality.
First time to buy with them. I receive the rug quickly. It was beautiful but it was a little bit too long. It was my fault measuring not theirs. They gave me no trouble about returning it. I bought the correct size and added another rug. Prices are reasonable.
This is a repeat visit for me- the first rugs I purchased were of such excellent quality that I came back here first when it was time to replace more. The shipping speed is always so fast, and everything is packaged securely. Five stars, for sure.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

