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Rugs.com has a rating of 4.7 stars from 6,625 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I just purchased my 4th rug from Rug.com. I've been happy with everyone of them. I've had to replace some of my older Persian and Moroccan rugs and although these were significantly less expensive, they look lovely. With pugs in the house I can't get too attached to any rug!
The rugs showed up bundled up quite nicely with instructions on how to get the rugs to lay flat. The backing pad is nice. The colors blend in. They compliment whatever you're trying to show off in your room, like the walls or a painting.
Every rug I've ordered arrives just as described and super fast!
Not only was the experience better than expected so are the rugs.In fact I am going to order another rug!
Easy. I've enjoyed shopping with rug.com in total I have ordered seven different styles.
Ordering was easy, and selection is great! So many sizes shapes and colors, and the prices are the best I have found. And I shop around a lot!
Always a great experience purchasing from Rugs.com! Fine selections, prices, and customer service! About all of our rugs and pads, for years, have come from this site! TY!
Pending order and then will fill out survey to say if like
Beautiful rug and quality pad that enhances the rug.
Rug was so beautiful I ordered a second.
This round rug looks like the photos and arrived on time. The quality appears satisfactory for our lanai. It is relatively thin so i am not sure if it will lay flat.
It arrived yesterday as promised so we cannot attest to how well it will hold up. All in all, it looks like it will work just fine under my round 6 seater high fire pit table.
Amazing experience. Bought a Gorgeous rug four our new home from Chris Loves Julia. Fast shipping
My rug is on the way—so far so good! You've kept in touch with me and I'm excited to receive it.
We love this rug! Packaging was very well done. Color is beautiful (Green). It's soft. Make sure to get a nonslip pad as it shifts a lot without it.
Shipping super fast! Rug was as described and had no odor to it. Unfolded both rugs and they laid flat pretty easily. I will purchase from them again.
I found the site easy to use and I like the rugs. Unfortunately, one of the rugs I ordered never did flatten and my cats ruined it so I had to buy another one.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

