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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,625 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
166
value
191
shipping
188
quality
161
This company responds to reviews on average within 4 days

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California
1 review
0 helpful votes
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Selection
January 3, 2024

Great selection of colors and sizes. And no sales tax! Whoopee!

Date of experience: January 2, 2024
New Mexico
2 reviews
0 helpful votes
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Nice Rugs! Nice Price!
January 3, 2024

I just purchased my 4th rug from Rug.com. I've been happy with everyone of them. I've had to replace some of my older Persian and Moroccan rugs and although these were significantly less expensive, they look lovely. With pugs in the house I can't get too attached to any rug!

Date of experience: January 2, 2024
Texas
3 reviews
0 helpful votes
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The rugs showed up bundled up quite nicely with instructions on how to get the rugs to lay flat. The backing pad is nice. The colors blend in. They compliment whatever you're trying to show off in your room, like the walls or a painting.

Date of experience: January 2, 2024
Michigan
1 review
0 helpful votes
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Great
January 3, 2024

Easy to use' liked being able to load pictures to see what the rugs looked like:

Date of experience: January 2, 2024
Washington
1 review
0 helpful votes
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Loves rugs.com
January 2, 2024

Every rug I've ordered arrives just as described and super fast!

Date of experience: January 2, 2024
Florida
1 review
0 helpful votes
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Not only was the experience better than expected so are the rugs.In fact I am going to order another rug!

Date of experience: January 2, 2024
Georgia
1 review
0 helpful votes
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Okay
January 26, 2024

I have tried and tried to get the rugs straight, any suggestions?

Date of experience: January 2, 2024
Oklahoma
1 review
0 helpful votes
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Totally satisfied
January 2, 2024

Easy. I've enjoyed shopping with rug.com in total I have ordered seven different styles.

Date of experience: January 2, 2024
Louisiana
1 review
0 helpful votes
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Order?
January 26, 2024

Had trouble getting order status... now it appears that delivery may be delayed.

Date of experience: January 2, 2024
North Carolina
1 review
0 helpful votes
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Wonderful company
January 2, 2024

Ordering was easy, and selection is great! So many sizes shapes and colors, and the prices are the best I have found. And I shop around a lot!

Date of experience: January 2, 2024
New York
1 review
0 helpful votes
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Twin rugs
January 2, 2024

Easy to pick what I needed and price was right. Have bought several times from Rugs.com and have always been satisfied.

Date of experience: January 2, 2024
South Carolina
1 review
0 helpful votes
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Our fav run seller
January 2, 2024

Always a great experience purchasing from Rugs.com! Fine selections, prices, and customer service! About all of our rugs and pads, for years, have come from this site! TY!

Date of experience: January 2, 2024
Minnesota
1 review
0 helpful votes
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Pending order and then will fill out survey to say if like

Date of experience: January 2, 2024
Tennessee
1 review
0 helpful votes
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Rug and performance pad.
January 2, 2024

Beautiful rug and quality pad that enhances the rug.
Rug was so beautiful I ordered a second.

Date of experience: January 1, 2024
Florida
1 review
0 helpful votes
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As described and arrived as promised
January 2, 2024

This round rug looks like the photos and arrived on time. The quality appears satisfactory for our lanai. It is relatively thin so i am not sure if it will lay flat.
It arrived yesterday as promised so we cannot attest to how well it will hold up. All in all, it looks like it will work just fine under my round 6 seater high fire pit table.

Date of experience: January 1, 2024
Delaware
1 review
0 helpful votes
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Rug order
January 1, 2024

Amazing experience. Bought a Gorgeous rug four our new home from Chris Loves Julia. Fast shipping

Date of experience: January 1, 2024
Texas
1 review
0 helpful votes
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Good communication
January 1, 2024

My rug is on the way—so far so good! You've kept in touch with me and I'm excited to receive it.

Date of experience: December 31, 2023
Washington
1 review
0 helpful votes
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Exactly as advertised
January 1, 2024

We love this rug! Packaging was very well done. Color is beautiful (Green). It's soft. Make sure to get a nonslip pad as it shifts a lot without it.

Date of experience: December 31, 2023
Maryland
1 review
0 helpful votes
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Very Satisified
January 1, 2024

Shipping super fast! Rug was as described and had no odor to it. Unfolded both rugs and they laid flat pretty easily. I will purchase from them again.

Date of experience: December 31, 2023
Florida
1 review
0 helpful votes
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Good prices and good deals products
December 31, 2023

I found the site easy to use and I like the rugs. Unfortunately, one of the rugs I ordered never did flatten and my cats ruined it so I had to buy another one.

Date of experience: December 31, 2023