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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,588 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Good every time!
January 5, 2024

This is the 5th rug I have purchased from Rug.comband each purchase has been a pleasant surprise. The rugs are soft, easy to spot clean or clean with a rug cleaning machine. Colors are as illustrated and delivery is amazingly fast. I'm sure I'll be back for more b

Date of experience: January 4, 2024
Ohio
2 reviews
0 helpful votes
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Oval handmade
January 4, 2024

It took a while to put my bank info in. But finally I figured it out! I have ordered rugs here before and they are great quality!

Date of experience: January 4, 2024
Illinois
1 review
0 helpful votes
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Good
January 4, 2024

Product as described. Great pricing. Fast shipping. Recommended.

Date of experience: January 4, 2024
Connecticut
1 review
0 helpful votes
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Good so far
January 28, 2024

Ok. We will see have not received anything yet! To be honest I find this a turn off to site

Date of experience: January 4, 2024
Tennessee
1 review
0 helpful votes
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So far so good!
January 4, 2024

Using the website was easy, I had a question about the material in the performance rug pad and not only did the Bot give me an answer, customer service answered my email nearly as fast! (I emailed before thinking to ask the Bot).

Once I receive my rugs and pads, I'll be happy to comment on those as well.

Thank you for making it easy!

Date of experience: January 4, 2024
Texas
1 review
0 helpful votes
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I ordered a rug during their Christmas sale and was so happy with it I decided to order a second one during their New Year's sale. I got 2 8'x10' area rugs for the price I would have paid for one at other stores and the quality is great. Shipping was fast with zero issues. Will definitely order from them again in the future.

Date of experience: January 4, 2024
California
2 reviews
0 helpful votes
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Very much pleased
January 4, 2024

I decided to order the hallway rug I've wanted for awhile now and the price was great! It was delivered incredibly quick and the quality was amazing! I would definitely recommend them

Date of experience: January 4, 2024
Maryland
1 review
0 helpful votes
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Rugs.com has so much variety that I found unique rugs. I bought a runner, oval and round rug and all the pictures were amazing and it is easy to see the size choices. I search in several different ways by shape, color and regional design and got great rugs to choose from. Top job rugs.com

Date of experience: January 3, 2024
Illinois
1 review
0 helpful votes
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NIce rug on the way, I think
January 3, 2024

I have not received the rug yet, I only ordered a few days ago so it is hard to write a review. I wish there were a few more contemporary rugs and ones that would be thicker, so they lay flat

Date of experience: January 3, 2024
Michigan
1 review
0 helpful votes
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Gz review
January 3, 2024

Easy to shop for rug. Easy to order. Fast delivery. Best experience! Good company!

Date of experience: January 2, 2024
California
1 review
0 helpful votes
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Selection
January 3, 2024

Great selection of colors and sizes. And no sales tax! Whoopee!

Date of experience: January 2, 2024
New Mexico
2 reviews
0 helpful votes
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Nice Rugs! Nice Price!
January 3, 2024

I just purchased my 4th rug from Rug.com. I've been happy with everyone of them. I've had to replace some of my older Persian and Moroccan rugs and although these were significantly less expensive, they look lovely. With pugs in the house I can't get too attached to any rug!

Date of experience: January 2, 2024
Texas
3 reviews
0 helpful votes
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The rugs showed up bundled up quite nicely with instructions on how to get the rugs to lay flat. The backing pad is nice. The colors blend in. They compliment whatever you're trying to show off in your room, like the walls or a painting.

Date of experience: January 2, 2024
Michigan
1 review
0 helpful votes
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Great
January 3, 2024

Easy to use' liked being able to load pictures to see what the rugs looked like:

Date of experience: January 2, 2024
Washington
1 review
0 helpful votes
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Loves rugs.com
January 2, 2024

Every rug I've ordered arrives just as described and super fast!

Date of experience: January 2, 2024
Florida
1 review
0 helpful votes
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Not only was the experience better than expected so are the rugs.In fact I am going to order another rug!

Date of experience: January 2, 2024
Georgia
1 review
0 helpful votes
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Okay
January 26, 2024

I have tried and tried to get the rugs straight, any suggestions?

Date of experience: January 2, 2024
Oklahoma
1 review
0 helpful votes
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Totally satisfied
January 2, 2024

Easy. I've enjoyed shopping with rug.com in total I have ordered seven different styles.

Date of experience: January 2, 2024
Louisiana
1 review
0 helpful votes
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Order?
January 26, 2024

Had trouble getting order status... now it appears that delivery may be delayed.

Date of experience: January 2, 2024
North Carolina
1 review
0 helpful votes
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Wonderful company
January 2, 2024

Ordering was easy, and selection is great! So many sizes shapes and colors, and the prices are the best I have found. And I shop around a lot!

Date of experience: January 2, 2024