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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,588 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Beautiful Addition To My Foyer
January 18, 2024

The riug is beautiful in my foyer. I love that I was able to see the rug in the foyer prior to purchasing it. I received the rug very quickly and it was wrapped securely so protected. The shipping was free so that was an added bonus. Great shopping experience!

Date of experience: January 18, 2024
Arizona
1 review
0 helpful votes
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Dependable product and service
January 18, 2024

Well they have a great selection to choose from. I receive the rugs within a couple of days and they are beautiful and well wrapped so they do not get damaged in transport. I always order from them.

Date of experience: January 18, 2024
Virginia
1 review
0 helpful votes
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We are so pleased with this rug. It was a good size, colorful, felt good underfoot and didn't break the bank.

Date of experience: January 17, 2024
Florida
1 review
0 helpful votes
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Excellent Experience
January 17, 2024

Rug was delivered in a timely manner. Color, size and quality of rug match the description provided on-line. A nice addition to my dining area. Provides a vibrant, yet subtle addition to the decor of the room.

Date of experience: January 17, 2024
California
1 review
0 helpful votes
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Everything came as expected!
January 17, 2024

The color of the rug was just what the picture showed. The deliveries arrived as promised.

Date of experience: January 17, 2024
California
1 review
0 helpful votes
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Kitchen rug
January 17, 2024

Easy to order and can't wait to receive this item. Thank you and will Oder from here again once I see my product.

Date of experience: January 16, 2024
Arizona
3 reviews
0 helpful votes
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Where is my $5 credit
January 24, 2024

My $5 credit has never been redeemed. There have never been directions other than typing in ok at the start of the transaction I typed in ok. It did not show up in my invoice.

Date of experience: January 16, 2024
Michigan
1 review
0 helpful votes
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Lauri
January 16, 2024

An excellent supply of beautiful rugs.and easy ordering form. Fast delivery also!

Date of experience: January 16, 2024
Texas
1 review
0 helpful votes
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Selection is wonderful
January 16, 2024

Selection is great, the pictures are big and clear.
Easy check out.

Date of experience: January 16, 2024
Virginia
1 review
0 helpful votes
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Spice Rug
January 16, 2024

Quick and easy ordering process
Love all my rug purchases from rugs.com.

Date of experience: January 16, 2024
Pennsylvania
1 review
0 helpful votes
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Easy order process
January 16, 2024

Good picture of item. Easy order process I really do t know what else to say since I go t have the item yet!

Date of experience: January 16, 2024
Georgia
1 review
0 helpful votes
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Rugs
January 16, 2024

Lots of choices and had a hard time making choosing. Easy to use website.

Date of experience: January 16, 2024
Ohio
1 review
0 helpful votes
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Love my rug!
January 16, 2024

Great choices, fabulous colors and sizes. I had been looking for a specific color and shopping in person was exhausting. Not only did I find the color I wanted, the price was incredible! I ordered it and was on my porch 2 days later. Very pleased!

Date of experience: January 16, 2024
District of Columbia
1 review
0 helpful votes
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Great!
January 16, 2024

It was easy to find what I was looking for. They have a large selection of color and styles and the website is easy to navigate. The rug arrived on time and looks great in my home!

Date of experience: January 16, 2024
Wisconsin
1 review
0 helpful votes
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Rugs Are Special
January 16, 2024

Ease of Ordering and well-appointed website makes things simple! Wish all websites were so easily navigated.

Date of experience: January 16, 2024
Tennessee
1 review
0 helpful votes
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Great website
January 15, 2024

Website is easy to use with a lot of selections. Have not seen the rugs yet but hoping for the best.

Date of experience: January 15, 2024
California
1 review
0 helpful votes
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Beautiful rug
January 15, 2024

A lot of selections to choose from. I like that you can virtually picture it in the area you intend to place the rug. Quick delivery too.

Date of experience: January 15, 2024
Virginia
1 review
0 helpful votes
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Multi-colored rug
January 15, 2024

Rugs.com is always easy to use...I have purchased several rugs from them over the years.

Date of experience: January 15, 2024
Florida
1 review
0 helpful votes
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Perfect choice!
January 15, 2024

In looking for a rug to tie together the different colors and patterns in our living room, I wanted an abstract design that was also interesting. The rug looks exactly as it appeared online and the tool that lets you see how it would look in your space gave me the confidence to order.

Date of experience: January 15, 2024
Georgia
1 review
0 helpful votes
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Complete satisfaction
January 15, 2024

My rug is to arrive today! The Rugs.com website was easy to use and ordering was so simple. My rug was shipped when promised and I can't wait to receive it! I wouldn't definitely order from you again!

Date of experience: January 15, 2024