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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,588 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Website
January 20, 2024

The experience was a little overwhelming but I like the fact that you had plenty options. I loved the feature where you can get a visual of what you are looking to purchase in your home.

Date of experience: January 20, 2024
Missouri
1 review
0 helpful votes
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Great company to work with!
January 20, 2024

I had looked for rugs for several weeks and finally decided to order two. The whole process went smoothly, the rugs were a great price, very nice quality, bright colors true as pictured and arrived in a timely manner. When I decided my rug choices did not look as good as expected with my decor, I called and was given great service in returning the rugs. I would definately recommend Rugs.com.

Date of experience: January 19, 2024
Nevada
1 review
0 helpful votes
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Highest quality
January 20, 2024

I have purchased a few rugs from this vendor and have been very happy with them their rugs are top quality for the new ones and they have beautiful antiques also. I recommend to anyone that appreciates a fine quality rugs

Date of experience: January 19, 2024
Florida
1 review
0 helpful votes
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New rugs
January 19, 2024

One rug turned out not to be exactly what I wanted, however return and credit was a breeze. The second rug is perfect. 100% what I was looking for.
Affordable pricing and delivered promptly.

Date of experience: January 19, 2024
Pennsylvania
1 review
0 helpful votes
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Purchased an area rug and a hallway runner rug. Great price, fast deliver and nice quality! Love my rugs!

Date of experience: January 19, 2024
Pennsylvania
1 review
0 helpful votes
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Awesome rug!
January 19, 2024

I was looking for a rug to pull in colors/style from my mid-century modern decor, and this was it! Great quality; SUPER-FAST shipping (arrived in 3 days!); and I ended up getting it for $85 with sales/discounts! I will be ordering from Rugs.com again.

Date of experience: January 19, 2024
Tennessee
1 review
0 helpful votes
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No problems ever!
January 19, 2024

This is the second rug I've bought from Rugs.com. Both times I found their website easy to maneuver, prices are wonderful, and rugs are top quality. They deliver in a timely manner as well.

Date of experience: January 19, 2024
Colorado
1 review
0 helpful votes
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Fish rug
January 19, 2024

Husband saw this rug online wanted me to order it I was a little bit hesitant but I ordered it came within about a week and a half beautiful rug. Love it.

Date of experience: January 19, 2024
Florida
1 review
0 helpful votes
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Excellent Rug
January 19, 2024

It was well packaged a little lighter than I expected but beautiful nonetheless.

Date of experience: January 19, 2024
Indiana
1 review
0 helpful votes
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Happy girl
January 19, 2024

Very kind and thoughtful… professional…Cared about my concerns… knowledgeable

Date of experience: January 18, 2024
Florida
1 review
0 helpful votes
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Sharon Sims, Mrs.
January 19, 2024

The rug arrived ahead of the schedule time. Which was alright, although we were not ready to put in place. Furniture to move and cleaning I wanted to be done before placing it. I will say the color was a bit brighter than the add showed. We are OK with it, just a matter of getting used to a darker and brighter experience. I am not going to send it back because it is livelier than the pictures.

Date of experience: January 18, 2024
New York
1 review
0 helpful votes
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Musty smelling
January 26, 2024

Very happy with delivery and ordering service, but when rugs arrived, the smelled damp and musty, I have them down on my floor a week now and I've noticed one corner is already fraying!

Date of experience: January 18, 2024
Michigan
1 review
0 helpful votes
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1st time buyer
January 19, 2024

A wonderful selection of rugs... looking forward to receiving my order of 3 rugs.

Date of experience: January 18, 2024
Pennsylvania
1 review
0 helpful votes
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Nice rugs
January 18, 2024

They have a variety of rugs to choose from, check out was easy. Can't wait to get it.

Date of experience: January 18, 2024
Georgia
1 review
0 helpful votes
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Able to SEE in room before ordering!
January 18, 2024

I loved the "see it in my room" feature! With a wide variety of rugs to choose from, this visualization tool helped immensely. We didn't have to "imagine" because we could see how colors, patterns, shapes and sizes compliment various furnishings and wood tones. Buy with confidence!

Date of experience: January 18, 2024
New York
1 review
0 helpful votes
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Excellent experience
January 18, 2024

Each rug is described well& pictured along w/ customer reviews& check out is very easy.

Date of experience: January 18, 2024
Oregon
1 review
0 helpful votes
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Great!
January 18, 2024

I have ordered from esalerugs.com for every carpet in my home. The ease and pricing is wonderful!

Date of experience: January 18, 2024
Virginia
1 review
0 helpful votes
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So Quick!
January 18, 2024

The rug fit perfectly and shipped so quickly! Looking forward to ordering again from rugs.com

Date of experience: January 18, 2024
Texas
1 review
0 helpful votes
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Great experience
January 18, 2024

I had a great experience-quick service- great quality product

Date of experience: January 18, 2024
Pennsylvania
1 review
0 helpful votes
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Worth the purchase!
January 18, 2024

The carpet is absolutely beautiful! It has a nice thick pile. It was definitely worth the purchase!

Date of experience: January 18, 2024