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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,625 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
166
value
191
shipping
188
quality
161
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Awesome Rug!
January 27, 2024

This Rug came relatively fast and is exactly what I ordered from the photo. The colors are nice and I love the pattern and feel of rug. I was a little nervous about ordering a rug because I didn't know how legit this website is, but I am not disappointed in any way!

Date of experience: January 27, 2024
Virginia
1 review
0 helpful votes
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Four New Rugs
January 27, 2024

I ordered 4 rugs and all met my expectations in terms of quality and value. Excellent descriptions of rugs along with pictures. The response time was great and shipment was fast.

Date of experience: January 26, 2024
New York
1 review
0 helpful votes
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Pretty good
January 27, 2024

Rug was true to size and color. I ordered a shag rug and would've liked the fibers to be tad bit longer, but the rug is stilk soft and full.

Date of experience: January 26, 2024
Indiana
1 review
0 helpful votes
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What's up Buttercup
January 26, 2024

Love all the rugs from Rugs.com. I intend on ordering more as needed.
The What's up Buttercup rug is adorable. I ordered 2. One as a gift for a friend.

Date of experience: January 26, 2024
New York
1 review
0 helpful votes
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I have never been disappointed with my purchases. The prices are unbeatable too.

Date of experience: January 26, 2024
California
1 review
0 helpful votes
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Great Service
January 26, 2024

Easy to order online and very fast delivery! Love the sale prices, too.

Date of experience: January 26, 2024
Kansas
1 review
0 helpful votes
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Great quality rugs!
January 26, 2024

I have now purchased four rugs from Rugs.com and have been very pleased, and even surprised at their high quality and that they look how I expected them to look based on the website photos. Great quality for the money. I highly recommend this company.

Date of experience: January 26, 2024
Colorado
1 review
0 helpful votes
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Quick Delivery
January 26, 2024

Ordered 1/22, recd 1/26. This is my 2nd order with Rugs.com and have been completely satisfied with selection and price

Date of experience: January 26, 2024
Oklahoma
1 review
0 helpful votes
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Love My Rugs
January 26, 2024

I was very pleased with the last rug I ordered I'm looking forward to getting my new one

Date of experience: January 26, 2024
Pennsylvania
1 review
0 helpful votes
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Quality quick delivery
January 26, 2024

Quick delivery quality rug large selection, i am very impressed

Date of experience: January 26, 2024
Florida
1 review
0 helpful votes
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4 x 6 rug
January 26, 2024

I love the option where you can review the rug in your room! Highly recommend that. Ordered the rug and received in a couple days. I haven't opened it yet as I'm having new floors installed. Will update once I open it.

Date of experience: January 26, 2024
Florida
1 review
0 helpful votes
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Very pleased rug owner
January 26, 2024

The rug is perfect! Being able to visually place the rug into my living room before purchase was a huge help. The colors are vibrant and the size perfect. I will order again

Date of experience: January 26, 2024
Maine
1 review
0 helpful votes
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Ease of shopping
January 26, 2024

3erd rug I have ordered from Rugs.com and as always easy shopping and very happy with the rugs as they provided a classic floor covering without crazy rare museum like prices. Happy with how simple it all is to bring something so nice into my home.

Date of experience: January 25, 2024
Iowa
1 review
0 helpful votes
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New home
January 26, 2024

In picking out rugs for a new home, we found the best selection, great colors and great prices. Something for all our needs. Wish there were some suggestions for laying out the pad wrinkle free, and the rugs to get flat.

Date of experience: January 25, 2024
California
1 review
0 helpful votes
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Runner rug
January 26, 2024

So many colors and sizes to choose from at a great price

Date of experience: January 25, 2024
Maine
1 review
0 helpful votes
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Great product
January 26, 2024

Plenty of rug selections and great service and very fast delivery

Date of experience: January 25, 2024
New York
1 review
0 helpful votes
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Review
January 25, 2024

Very easy to order. I already have one of your rugs and I am very happy with it.

Date of experience: January 25, 2024
New York
2 reviews
0 helpful votes
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Love the rugs, very plush
January 25, 2024

I got two matching rugs. I unpacked one and unrolled it on my bedroom floor, that's when I saw that it was wet/damp and had stains on the back. I tried attaching the photo, don't know if it worked. Definitely wet/damp and hope that's not mold. Very hard to unroll like it was stuck together.
I just unpacked the other rug. It's a matching rug but was packed a little differently with these green shower cap things on each end. It is not wet. Also unrolled a LOT easier. Wasn't stuck together.

Date of experience: January 25, 2024
Washington
1 review
0 helpful votes
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Hearth rig
January 25, 2024

Found a Rug that I liked, it was on sale and shipping was free. Can't get much easier than that.

Date of experience: January 25, 2024
Arizona
1 review
0 helpful votes
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Bought Rug
January 25, 2024

Easy to buy and recommended by my daughter to use this site

Date of experience: January 25, 2024