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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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BeAutiful and colorful!
February 14, 2024

Fantastic variety and prices. Free shipping? Amazing!
3 day delivery, extraordinary!

Date of experience: February 13, 2024
California
1 review
0 helpful votes
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Quick and easy
February 14, 2024

As above! It took me the longest to figure out which rug I wanted. Checking out was simple. I've had other rugs from this company in the past that are still going strong a couple of years later. One is in my hallway that is trodden on by my family including 2 dogs multiple times a day that still looks as good as when I bought it.

Date of experience: February 13, 2024
Virginia
1 review
0 helpful votes
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Outdoor Runner
February 13, 2024

The runner is beautiful! Handsomely woven, nicely centered and balanced design.

Date of experience: February 13, 2024
Georgia
1 review
0 helpful votes
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Great rug for the price!
February 13, 2024

I ordered my third rug just this week and it literally arrived the next day! Great quality rug for the price. I'll always get my rugs from this site!

Date of experience: February 13, 2024
Maine
1 review
0 helpful votes
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Yay or Nay
February 13, 2024

I have such a hard time picturing my design ideas but when u offer to show me how any rug might look in a photo of my room, you make it very easy to decide yay or nay!

Date of experience: February 13, 2024
California
1 review
0 helpful votes
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My experience was great. Lots to choose from and I happen to look during a time when the rugs were on sale! What could be better. This is the second time I have used rugs.com and pleased I went back and looked at their choices.

Date of experience: February 13, 2024
Washington
1 review
0 helpful votes
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Great selection and easy
February 13, 2024

Absolutely the cleanest online transactions with Google. Great selection and can't beat free shipping!

Date of experience: February 13, 2024
Florida
1 review
0 helpful votes
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Great rug
February 13, 2024
Updated review

Everything went smoothly. The rug looks exactly as pictured. We are very happy with how it looks and feels.

Date of experience: February 13, 2024

New rug
February 6, 2024
Previous review

It was fine. Looked at other customers reviews to help determine yes or no on interesting rugs.

Date of experience: February 6, 2024
Georgia
1 review
0 helpful votes
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Perfect Rug
February 13, 2024

I ordered an 8' runner rug and absolutely love it. Ordering is easy and delivery was fast.
Rug is so soft and the colors are a perfect blend of grays, blues and soft cream.

Date of experience: February 13, 2024
Washington
2 reviews
0 helpful votes
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Convenient
February 13, 2024

This website is easy to navigate, varying sizes in the same pattern.

Date of experience: February 13, 2024
Connecticut
1 review
0 helpful votes
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Easy way to shop
February 13, 2024

Love the fact there is is a way to see the rug in your room with your furniture. So helpful.

Date of experience: February 13, 2024
Washington
1 review
0 helpful votes
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See in your space is fantastic!
February 13, 2024

The function that allows you to see how rugs will look is amazing! It was so easy to pick out the perfect rugs for my home.

Date of experience: February 13, 2024
New York
3 reviews
0 helpful votes
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The Perfect Place to Shop for Rugs!
February 12, 2024

I am always overwhelmed at the variety of choices and quality of the rugs on this site. Because the rugs are so perfectly priced, I'm able to change things out more often than I might otherwise with more expensively priced options. The delivery is extremely fast and returns are easy, if necessary. Overall, I would highly recommend Rugs.com as your go-to for floor decorating needs!

Date of experience: February 12, 2024
Pennsylvania
1 review
0 helpful votes
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Very pleased repeat customer
February 12, 2024

This was our second rugs.com purchase, and we are so pleased. Delivery was quick, and the colors, patterns, and sizing look exactly the same in our home as they did using the virtual tool online. The rugs are lovely and comfortable.

Date of experience: February 12, 2024
California
1 review
0 helpful votes
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Great rug for a great price
February 12, 2024

Purchased an inexpensive rug to dampen the sound in my small studio. Rug is much nicer than it looked online and was delivered the next day. Very happy with it.

Date of experience: February 12, 2024
New Jersey
1 review
0 helpful votes
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Happy Customer
February 12, 2024

This is the second rug we have purchased - great price and convenient delivery/return policy.

Date of experience: February 12, 2024
Florida
1 review
0 helpful votes
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Poor to this point.
February 19, 2024

I placed the order on 1/28/24, and was not told by email that my order is on backorder until Feb 24,2024. And I was told that today when I called to see where the rug that should have been delivered two to 7 days ago is out of stock.

Date of experience: February 12, 2024
California
1 review
0 helpful votes
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Great Experience
February 12, 2024

Super fast shipping, nice quality rug with great company support from rugs.com. Wife loves the rug and color appeared to be spot on. Will definitely use this supplier in the future if needed.

Date of experience: February 12, 2024
Massachusetts
1 review
0 helpful votes
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Great experience
February 12, 2024

The ordering process was quick and easy, rugs arrived super fast, and the return process was also generally straight forward. Although I did not end up returning anything, I did consider it because the color of one rug was not exactly as pictured. Customer service was very prompt and understanding and I just decided to use the rug in a different room. Overall, I'm very happy!

Date of experience: February 12, 2024
Michigan
1 review
0 helpful votes
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Easy
February 12, 2024

Using the "See this in my room" feature, I was able to try out several rugs before picking one. Awesome.

Date of experience: February 12, 2024