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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

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Texas
1 review
0 helpful votes
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Fantastic!
February 18, 2024

Beautiful rug, perfect condition, quick delivery and outstanding communication! Thank you!

Date of experience: February 18, 2024
Louisiana
1 review
0 helpful votes
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First time customer
February 18, 2024

I ordered two area rugs, for a fantastic price, and they were delivered to my door two days later! Free shipping! They are both already on my floor.
Highly recommend this company.

Date of experience: February 18, 2024
Michigan
1 review
0 helpful votes
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New rug, yeah!
February 18, 2024

So easy to do biz with you! No shipping, no incremental extra costs! A big fat yes!

Date of experience: February 18, 2024
New Jersey
1 review
0 helpful votes
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First time buyer
February 18, 2024

I was looking for a specific rug for my brother but also was concerned about quality. These rugs look to be of high quality. It hasn't been received yet but I felt I got a great deal and was even given a coupon code to use on top of that which was nice because it saved us on some of the shipping. Ordering was easy and I found what he wanted right away

Date of experience: February 18, 2024
Maine
1 review
0 helpful votes
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Great rug!
February 18, 2024

Arrived quickly. Rug looked just as pictured. Super soft and great color. Love this rug!

Date of experience: February 18, 2024
California
1 review
0 helpful votes
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Great company!
February 18, 2024

I have ordered several rugs with this company and the service is fantastic. My last order literally came the next day. It was exactly what I wanted too. Also the price was right which makes me happy:-)

Date of experience: February 17, 2024
Florida
1 review
0 helpful votes
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Great rug!
February 17, 2024

I purchased 2 rugs for my bedroom, to put on each side of the bed, and these rugs were packaged extremely well. I took them out of their packaging and laid them in the living room, top side down for 24 hours to help them straighten out from being rolled up. The back of the rugs have a rubber around the edges to help them from sliding around so much. I am overall pleased with my purchase.

Date of experience: February 17, 2024
California
1 review
0 helpful votes
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Great turn around time.great communication from the company!

Date of experience: February 17, 2024
Kentucky
1 review
0 helpful votes
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Quality products!
February 17, 2024

Love the huge variety, along with the amazing deals that are available. Items arrive when expected and will definitely order from them again!

Date of experience: February 17, 2024
New York
1 review
0 helpful votes
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Satisfied
February 17, 2024

Wife picked out the rug, I ordered it. It was on my door step in 3 days and she loves it.
Seems to made well.

Date of experience: February 17, 2024
Texas
1 review
0 helpful votes
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Great rugs for the price!
February 28, 2024

These 2 rugs we recently purchased look great! In our new living room. We purchased one about 4 years ago and for our previous living room and it held up great. For the past 2 years we had it on a porch and it still had it color and pattern.

Date of experience: February 17, 2024
Ohio
1 review
0 helpful votes
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Rugs for deck
February 17, 2024

The shopping online experience was good, no problems. The rugs arrived when they said they would. I haven't put them out on the deck yet due to weather.

Date of experience: February 17, 2024
Florida
1 review
0 helpful votes
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Love my new rug!
February 17, 2024

Great Customer Service and I love how you can place the rugs in an image of the space you want to create! Quality at a reasonable cost!

Date of experience: February 17, 2024
Georgia
1 review
0 helpful votes
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Awesome experience
February 17, 2024

Ordered and delivered 2 days later. Price was great and the rug is perfect for my space.

Date of experience: February 17, 2024
Arizona
1 review
0 helpful votes
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Beautiful rug!
February 17, 2024

This is the 3rd rug I've purchased from rugs.com and they are all very well made, beautiful rugs! I've very happy with my purchase and it's already in my room!

Date of experience: February 17, 2024
New Jersey
1 review
0 helpful votes
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Hallway Runner
February 17, 2024

So happy ordered another rug. Feels very plush under my feet. Have an older home (1915) so the hallways are narrow. The runner I ordered fits perfectly!

Date of experience: February 17, 2024
Ohio
1 review
0 helpful votes
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Cream shag
February 17, 2024

Easy shopping experience. Rug was just as described. Excellent quality.

Date of experience: February 17, 2024
South Carolina
1 review
0 helpful votes
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Super quick shipping!
February 17, 2024

Ordered and was delivered very next day! I couldn't believe it came that fast. Still trying get bumps out but looks great. Color a little off from picture but still works

Date of experience: February 17, 2024
Georgia
1 review
0 helpful votes
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Arrived fast
February 17, 2024

Ordered 2 rugs, both were great quality and arrived super fast

Date of experience: February 17, 2024
Maryland
1 review
0 helpful votes
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POOR QUALITY
February 27, 2024

Very poor quality rugs. I bought a useless poor quality rug for
$149.00 - could have got the same rug in a store for $40.00. Makes my fear of buying goods on line validated.

Date of experience: February 17, 2024