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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,570 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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Poor so far. Still have not received shipping notification. Customer service rep blew me off.

Date of experience: September 16, 2025
Minnesota
1 review
0 helpful votes
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1st time buyer
September 25, 2025

My sister recommended your company and she was right, your website is great and the selection is wonderful.

Date of experience: September 14, 2025
Texas
1 review
0 helpful votes
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Great Shopping Experience!
September 24, 2025

Love the variety of rugs available and how easy they've made it to filter the options to drill down to exactly what is needed. Flexible options for payment. What's not to like?

Date of experience: September 14, 2025
Georgia
1 review
0 helpful votes
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Easy shopping; quick checkout!
September 24, 2025

I typed in what I was looking for and found exactly what I needed!

Date of experience: September 14, 2025
Washington
1 review
0 helpful votes
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Easy purchase
September 24, 2025

Website is easy to navigate. Liked being able to see the rug in my room. Overall good experience.

Date of experience: September 14, 2025
Washington
1 review
0 helpful votes
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First time ordering, process fairly simple for an old lady.

Date of experience: September 14, 2025
Tennessee
1 review
0 helpful votes
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So many choices!
September 24, 2025

The hardest part was trying to decide on which rug to buy.

Date of experience: September 13, 2025
Florida
1 review
0 helpful votes
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Ordering a rug from Rugs.com
September 23, 2025

We were pleased to find what we wanted and experienced an efficient, quick and easy time!

Date of experience: September 13, 2025
Florida
1 review
0 helpful votes
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My experience here is wonderful and I love the quality of the product. I think if any one is looking for a great quality rug. Here is the place 👌

Date of experience: September 13, 2025
South Carolina
1 review
0 helpful votes
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Super Selection
September 23, 2025

I needed an indoor outdoor rug, and the selection was tremendous, price is great, site is very easy to navigate and payment process simple. Couldn't ask for anything better.

Date of experience: September 12, 2025
California
1 review
0 helpful votes
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Easy order
September 23, 2025

Buying this rug was easy. Everything was accessible and made sense. Changing rug sizes was a snap! I love easy!

Date of experience: September 12, 2025
Virginia
1 review
0 helpful votes
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Great rugs
September 22, 2025

Love that you can view the rug in your room before buying the rug.

Date of experience: September 12, 2025
Illinois
1 review
0 helpful votes
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Love this company
September 22, 2025

So excited to receive my second order from Rugs.com! I have had a very good experience with this company!

Date of experience: September 12, 2025
Florida
1 review
0 helpful votes
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First purchase
September 22, 2025

I ordered a rug today and was surprised that I received no confirmation email. I have no idea if the purchase was even received! Also, I had other rugs in my cart for consideration, but had to remove them in order to purchase the one I did. Shouldn't there be a way to save potential rugs in the cart? Now, I will have to find them all over again. :(

Date of experience: September 12, 2025
Georgia
1 review
0 helpful votes
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Fabulous rugs at an affordable price.
September 22, 2025

Always a pleasure shopping at Rugs.com I was looking to update kitchen and entry way and I purchased quality replacements. This is my second time purchasing from this company and my 7th rug.

Date of experience: September 12, 2025
Utah
1 review
0 helpful votes
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Fifth purchase over 15 years.
September 21, 2025

I have come back to Rugs.com every time I have needed a rug for wherever. I've always been satisfied with the quality and longevity of their products. This one goes on the deck. Never a problem. Rugs.com are prompt, extremely well priced and competitive.

Date of experience: September 11, 2025
Oregon
1 review
0 helpful votes
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Happy customer
September 21, 2025

I always have an easy time ordering from rugs.com. I love their rugs and the variety of colors and patterns. This is our 4th rug we've purchased so far.

Date of experience: September 11, 2025
Virginia
2 reviews
0 helpful votes
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Beautiful rugs
September 18, 2025

A lot of rugs to pick from at descent prices. Glad I found the perfect one I was looking for.

Date of experience: September 7, 2025
Texas
1 review
0 helpful votes
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Excellent value
September 18, 2025

Easy purchase, great choices, good values, lots of options.

Date of experience: September 7, 2025
New York
1 review
0 helpful votes
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Very good customer service
September 16, 2025

Received a defective product and customer service helped me with processing a return. They were helpful, knowledgeable and quick.

Date of experience: September 6, 2025