Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rugs.com has a rating of 4.7 stars from 6,547 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
We monitor reviews for authenticity
Purchase process was easy and quick. Technology to see rug in my room was easy to understand and use. Waiting for rug to be delivered before I can comment on quality and delivery experience.
I've purchased rugs on this site before and it is always an easy experience. I do like the large selection of rugs and the pricing is usually quite reasonable.
Web site would only let me pay with Vienmo, so I went to chat feature
suggested I change browser
went to Duck Duck Go. Could not get feature where you can see rug in my house on that site.
Finally got finished ordering 4 hours later. Hope I am happy with rug. Hate the on-line ordering experience
Rugs.com is very easy to use. Their selection is awesome and you have the ability to filter down to the exact needs for easier browsing. Their rug quality is terrific! I have ordered several rugs from them in the past and have never been disappointed!
Absolutely love their rugs it's the fifth one I have purchased over the years. Great prices and they hold up really well. Wish they would have coupons
I've used Rugs.com several times in the last couple of years. Their website is uncomplicated so easy to use. The selection of rugs is outstanding, and the rugs are made well. Prices are competitive and of good quality.
Easy Peasy! This purchase was perfect for the time that it took to place the order. Search for rugs was super fast, and found exactly what I needed!
Quick and easy ordering and shipping. Love my rug so much that I'm ordering a second one to keep on hand when this one gets worn looking. Great price and everyone that comes in my house comments on how much they love the rug.
It was easy to find and buy high quality rugs at great prices! This is the third time I have chosen to use this site. The Information and images provided are clear and accurate. Customer reviews are also informative. They have very fine hand woven silk and wool rugs for very reasonable prices. I have also purchased high-quality machine-made rugs with beautiful edges and backings that have prices comparable to thinner, cheaper looking rugs found elsewhere.
I found the website easy to navigate. Great photos, great prices. This is my first purchase, I'm eager to see the quality of the runner and the timeliness of delivery.
I am a repeat customer of Rugs.com because the rugs I have purchased from them are excellent products and the best price anywhere including the discount stores. I receive my rugs in just a couple of days and with free shipping on every order! Each rugs matches its description so it will be in your home just as it is on the website. The variety of sizes is amazing which gives the customer the ability to match rugs in different locations and carry the design and color where ever they want. I am very happy with my purchases.
Soooo many rugs to choose from! Had fun reviewing them. Saved many to favorites. Then made my final decision. I only needed one but was tempted to get more! Lol.
This is my 2nd order. Both orders were made simple without difficulty.
However, on my 1st order l was offered a $20 credit towards next purphase which I felt was made difficulty to obtain.
I found the rug I wanted quickly, got the particulars selected and got it bought and on the way to me in fast and easily.
The information on the website of each item is clear.
The quality is always as described.
I ordered 3 different sized rugs (one for my kitchen, one for the living room and one for the entryway). The website was very easy to navigate. I was also pleased with the selection.
Ordered a rug on Feb 14, never got notification of it being shipped and never got a tracking number. When I done online chat with them the rug had shipped on Feb. 17 by a company called GLS. Said it was to be delivered on Feb 23 and afternoon of Feb 25 I still have no idea where my rug is Don't think GLS even delivers to my area Have got no help from Rugs.com chat
I have bought many rugs over the years and I love to shop at USA Rugs. It is so easy. You know exactly what you are getting and you get to see how it looks in your room. Love my news choice.
Rugs.com has a feature where their software will insert a rug you are considering into a picture of your room. This made it very easy and quick to decide on the rug that best fits the area.
I went through 3 different payment methods before it finally like the one I picked, all using the same card. Great online product selection, terrible payment experience.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

