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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,547 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
164
value
188
shipping
185
quality
159
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Easy to process
March 25, 2026

Purchase process was easy and quick. Technology to see rug in my room was easy to understand and use. Waiting for rug to be delivered before I can comment on quality and delivery experience.

Date of experience: March 15, 2026
1 review
0 helpful votes
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Always an easy shopping experience
March 22, 2026

I've purchased rugs on this site before and it is always an easy experience. I do like the large selection of rugs and the pricing is usually quite reasonable.

Date of experience: March 12, 2026
1 review
0 helpful votes
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Frustrating
March 19, 2026

Web site would only let me pay with Vienmo, so I went to chat feature
suggested I change browser
went to Duck Duck Go. Could not get feature where you can see rug in my house on that site.
Finally got finished ordering 4 hours later. Hope I am happy with rug. Hate the on-line ordering experience

Date of experience: March 8, 2026
1 review
0 helpful votes
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Landing rug
March 18, 2026

Rugs.com is very easy to use. Their selection is awesome and you have the ability to filter down to the exact needs for easier browsing. Their rug quality is terrific! I have ordered several rugs from them in the past and have never been disappointed!

Date of experience: March 8, 2026
Texas
1 review
0 helpful votes
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I love their rugs
March 17, 2026

Absolutely love their rugs it's the fifth one I have purchased over the years. Great prices and they hold up really well. Wish they would have coupons

Date of experience: March 7, 2026
Virginia
4 reviews
0 helpful votes
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Easy Shopping
March 17, 2026

I've used Rugs.com several times in the last couple of years. Their website is uncomplicated so easy to use. The selection of rugs is outstanding, and the rugs are made well. Prices are competitive and of good quality.

Date of experience: March 7, 2026
1 review
0 helpful votes
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Patio parker
March 17, 2026

Easy Peasy! This purchase was perfect for the time that it took to place the order. Search for rugs was super fast, and found exactly what I needed!

Date of experience: March 7, 2026
1 review
0 helpful votes
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Great addition to my home decor
March 16, 2026

Quick and easy ordering and shipping. Love my rug so much that I'm ordering a second one to keep on hand when this one gets worn looking. Great price and everyone that comes in my house comments on how much they love the rug.

Date of experience: March 6, 2026
1 review
0 helpful votes
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It was easy to find and buy high quality rugs at great prices! This is the third time I have chosen to use this site. The Information and images provided are clear and accurate. Customer reviews are also informative. They have very fine hand woven silk and wool rugs for very reasonable prices. I have also purchased high-quality machine-made rugs with beautiful edges and backings that have prices comparable to thinner, cheaper looking rugs found elsewhere.

Date of experience: March 6, 2026
Colorado
1 review
0 helpful votes
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Easy to navigate
March 16, 2026

I found the website easy to navigate. Great photos, great prices. This is my first purchase, I'm eager to see the quality of the runner and the timeliness of delivery.

Date of experience: March 6, 2026
Nebraska
1 review
0 helpful votes
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Best buys on rugs anywhere!
March 16, 2026

I am a repeat customer of Rugs.com because the rugs I have purchased from them are excellent products and the best price anywhere including the discount stores. I receive my rugs in just a couple of days and with free shipping on every order! Each rugs matches its description so it will be in your home just as it is on the website. The variety of sizes is amazing which gives the customer the ability to match rugs in different locations and carry the design and color where ever they want. I am very happy with my purchases.

Date of experience: March 6, 2026
1 review
0 helpful votes
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Awesome experience
March 15, 2026

Soooo many rugs to choose from! Had fun reviewing them. Saved many to favorites. Then made my final decision. I only needed one but was tempted to get more! Lol.

Date of experience: March 5, 2026
1 review
0 helpful votes
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Order Process
March 15, 2026

This is my 2nd order. Both orders were made simple without difficulty.
However, on my 1st order l was offered a $20 credit towards next purphase which I felt was made difficulty to obtain.

Date of experience: March 5, 2026
Iowa
1 review
0 helpful votes
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I found the rug I wanted quickly, got the particulars selected and got it bought and on the way to me in fast and easily.

Date of experience: February 28, 2026
California
1 review
0 helpful votes
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Always easy to order
March 9, 2026

The information on the website of each item is clear.
The quality is always as described.

Date of experience: February 27, 2026
Texas
1 review
0 helpful votes
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Rugs purchased
March 9, 2026

I ordered 3 different sized rugs (one for my kitchen, one for the living room and one for the entryway). The website was very easy to navigate. I was also pleased with the selection.

Date of experience: February 27, 2026
Texas
1 review
0 helpful votes
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Poor customer service
March 7, 2026

Ordered a rug on Feb 14, never got notification of it being shipped and never got a tracking number. When I done online chat with them the rug had shipped on Feb. 17 by a company called GLS. Said it was to be delivered on Feb 23 and afternoon of Feb 25 I still have no idea where my rug is Don't think GLS even delivers to my area Have got no help from Rugs.com chat

Date of experience: February 25, 2026
Massachusetts
1 review
0 helpful votes
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Easy shopping
March 3, 2026

I have bought many rugs over the years and I love to shop at USA Rugs. It is so easy. You know exactly what you are getting and you get to see how it looks in your room. Love my news choice.

Date of experience: February 21, 2026
Indiana
1 review
0 helpful votes
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Found perfect rug
March 3, 2026

Rugs.com has a feature where their software will insert a rug you are considering into a picture of your room. This made it very easy and quick to decide on the rug that best fits the area.

Date of experience: February 21, 2026
Colorado
1 review
0 helpful votes
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Great Selection, picky checkout
March 1, 2026

I went through 3 different payment methods before it finally like the one I picked, all using the same card. Great online product selection, terrible payment experience.

Date of experience: February 19, 2026