RoverReviews 622

Who is giving these awful so called pet sitters reviews?
They never answer queries they don't turn up they cancel non stop even when paid
It's a dreadful site
What happened to trusted pet sitters? These are just kids with no common decency
One hated my cat she was horrible and she didn't even turn up after paid
Sick of this site
It needs to be removed
For decent genuine pet sitters be very careful
You animal will not be in good hands
I am amazed at the rudeness of the sitters.
One of them started lecturing me and telling me his intuition wouid stop him from taking care of my pet
He was rude and thought he couid say what ever he wanted to say about me.
Another one asked me to go to whars app then didn't answer any of my queries
Another one just didn't bother
Another one dud a meet and greet and took money then cancelled
This is horrible

My pet was injured and the sitter refused to take him to the vet with the free coupon I gave her. I was several states away and when I got back I had to take him to the doctor and he got pain meds.

Rover did not post my review of the sitter and still have her at 5 stars. This is irresponsible as it does not allow pet owners to have a full understanding of the reviews for each sitter and gives a false review system.

I do not recommend at all.

Myself and 2 friends tried Rover. One dog was left with a bloody mouth trying to get out of a kennel that drug induced Rover person was supposed to be taken care of. Crate was full of feces. Had to have friend check on as druggie was not responding to parents text. Rover did NOTHING about it! NOTHING…
Second friend's dog was not visited for 2 days straight! No walks or food and water!
My problem was their dog they brought with them tore up my furniture.
All of these problems Rover had nothing to do with, and would not give any help. Again, do not use Rover if you love your dog!

Never left my dog for boarding as pet sitter cancelled AFTER PAYMENT WAS MADE and before my dog was dropped off. Sarah, Kennesaw GA left message stating she was not comfortable with situation. Scammers are everywhere!

I booked a 2 month stay for my pup, making sure to clarify with the sitter that 1) their dog was ok with other dogs, because mine isn't. 2) she assured me that yes, this was fine and that her husband had 20 years experience 'dealing with dogs'.
Well they threatened to call animal service on my dog if I didn't cancel my reservation just over 1 WEEK into the reservation, while I was abroad, because they didn't want to cancel and hurt their ratings on the app.
Rover immediately took their side, even though my dog had had several successful and long stays prior, and over several years.
It turned out they were operating a puppy-mill style (unlicensed) doggy day care in a small apartment with a ton of dogs and my pup was traumatized.
They dropped my dog off injured at the new boarding facility (which was a dream come true--The Pooches Playhouse in Scarborough toronto, cannot recommend enough).
Ernie was covered in poop, missing a dew claw and had a gash on his snout above his nose.
And then they deplatformed me from the app before allowing me to submit my report.
The experience was so traumatizing that I'm seeking legal recourse.

I've had better experiences prior on rover (most of the sitter, I can only surmise, are fine) But with many more options, I highly recommend avoiding Rover at all cost in case you land on a bad sitter... BEcause Rover does NOT have your back, or your pets.

My first and last time using Rover. I am in complete shock of their lack of intelligence, common sense, and zero customer service. Our experience with our sitter was a nightmare, but I won't even get into that. I called the day our booking ended because a ROVER representative told me to call back to make sure the person that referred me got her $20 credit. Long story short, the person that referred me sent me a link to the person she uses. They were not available, so they sent me a link to someone else who was not available, this happened about 4 times and finally I just picked someone. Now Rover is giving me a problem because it was not booked through their link? I spoke with a ROVER representative the date I booked, that told me they noted my chart and just call back when my booking was over and they would give my friend her $20 credit. Now that is all a lie and now I spoke with 2 incompetent employees that sound like the call is being sent out of the country and are robots. They both interrupted me talked over me and just kept repeatedly talking about the link. Like a script. I asked them is it worth $20 to ROVER to receive a bad review? And to lose multiple customers? No response, Be assured I will never use ROVER again, nor will my friend that referred me. She used to use ROVER monthly. I see/talk to about 20 patients a day, I will make sure they know about my experience and never even think of using ROVER. I think it is extremely sad and pathetic your company is run so poorly. It is not even about the money. Hopefully, one day you will comprehend what you are doing wrong, and if not I will make sure to let the world know.

Where to start? First of all, people don't properly fill out their petsitting profiles and the app doesn't have a way for you to report that to Rover, so you get all kinds of crap results when you do a search. Like searching for a household with NO DOGS and they show two German Shepherds in their profile. Next, when my reservation got cancelled, they couldn't tell me why or how it happened. The sitter acted surprised about it (in dealing with the person they were picking the dog up from in my absence) but I'm sure it turned out she cancelled it since she ghosted me -- three hours before she was supposed to pick up the dog. Again, no way to report that to them PLUS they can't tell on their end how the reservation got cancelled and refunded. Lastly, I'm looking for boarding and it kept giving me housesitters who don't board. An absolute WASTE OF MY FREAKING TIME!

I contacted a pet sitter that was registered with Rover by the name of Ashley M from Belleville her post was quite impressive with a bunch of raving reviews but we all know, reviews can be generated by friends and family. We originally had thought she was independent but then when we got the message from Rover, we saw she went under Rover's umbrella. Upon messaging her, we spoke on the phone to make arrangements to come and speak to us and meet our two dogs. The next day, we received a message from her that we made a mistake and had registered one dog instead of two. I corrected that on Rover. Then we got a quote for one dog and I decided that it was a bit over our budget. After discussing it via texts with Ashley, she lowered the price that we were comfortable with and agreed to he service, pending our visit. Then we received a notice from Rover that we had to confirm the booking and that we had 48 hours to do so or the account would be closed. I don't like being threatened like that so I messaged Ashley to cancel the booking and told her why. With that, she immediately replied by text stating that the "little" I was paying her was disrespectful and that she was trying to give us a deal. She also stated that we were far too cheap and that we shouldn't own dogs. She came across like a little girl throwing a hissy fit because she wasn't going to get her money. Quite frankly, if this is what Rover sitters are like, I will not book a pet sitter with them EVER.

03.07.23 Rosa called me, proposed, and the time I counted on it, I waited and no show. Totally unacceptable. Refund received

I have been on rover for 7 years as a carer. It used to be Dog Buddy a wonderful platform, amazing customer service. They used to charge just the first booking. If the cliente repeated the service, no fee would be charged from carers. Unfortunately Rover took over Dog Buddy. Rubbish rover it is.
First, not phone number allowed before the booking is confirmed. Ridiculous, because we can ask the clients number on meet and greet.
Second, rover won't back the carers up nor the client if an incident happens. So clients pay fee thinking their dogs are insured. It is not. If something big or small happens to the dogs, rover won't pay anything. They leave the situation to be solved between carer and client.
Third, rover just count "repeated client" if the client repeat the same service. Ridiculous. If a client books day care and then boarding, this client is not a repeated client. Yes, can you believe it? It's a joke. Listen to this. If a client leaves a 5 star review in your profile and doesn't write anything, rover doesn count as a review. That's it people. If you have 10 clients that gives you 5 star and doesn write anything on your profile- you are still a carer with no review. Rover is rubbish.

Good luck getting a hold of anyone for anything. There is no customer service #, only an emergency #. I tried to report my sitter and no one has gotten back to me. Rover does not care about its customers or sitters

Update: Rover did reach out to us to resolve the issue. Issue has been resolved. We would use Rover again

My fiancé and I turned to them to sit with our 12 year old dog. We met the person that said she could do it and with no time left to find someone else she cancels. Leaving is having to cancel our first outing since the pandemic. Not only did we lose money on the event but it is a pain to get refunded. You would be better off trusting your vet to take care of your fur babies so don't trust these crooks.

In 2019 I signed up for Rover. They did a background check and I was good to go. With each year my income doubled. I had nothing but 5 star reviews from every single customer. I live in Louisiana, an area that was impacted hard by hurricane Ida. Since We are allowed to have personal customers, I began giving services to pets. Who've been displaced from the storm. One individual dropped her dog off. Agree to pay $15 a day for one month. The owner never paid and never picked up her dog after 5 attempts to contact her.
I placed the dog in alternative housing. I kept the dog 97 days, waiting for her to get her dog. 2 weeks after I place the dog. She showed up to my home looking for the dog. She then posted falls, veragatory statements and tags myself and rover in the posts. Rover then requested second background check. Which they made sure I did not pass even though I had no changes. They deactivated my account. I have been struggling with them for over a year now to reactivate me.
I'm still doing pet sitting on my own but rover was half of my entire income. Pet sitting is what I do for a living. It is my full-time job, not a side hustle. I take very much pride and what I do. Rover fired me with no explanation and no consideration for the circumstances.
The person who abandoned their dog was never even a rover customer.
I don't know how I will support my 2 kids. I'm a single mother.

As a dog walker, I cannot modify bookings as needed. To modify a booking, modifications must fit the exact criteria needed. God forbid someone have a change of plans in the middle of the week and try to cancel a Rover booking, nope, you aren't allowed to change your plans ever. Customer service is incredibly unhelpful and doesn't reply half the time. Their approach is to cancel the entire booking, so no one gets paid, no dog gets a walk, and everyone is dissatisfied and unhappy. Looking forward to a new dog walking app that actually works and is tailored to the customer/sitter instead of trying to make the most money off everyone no matter the cost.

I have been a sitter for Rover almost 2 years. I started doing it because I had 2 sitters you were bad. I knew I could do a great job. I built my clientele had over 50+ positive reviews. I got a client who needed same day service, because where the dogs were at they couldn't be handled, on my way to them 2 little boys hit me on a 4-wheeler. The owners were very inconsiderate and said to get there to get their dogs. I did as soon as the ambulance fire trucks abs police let me leave the scene. After the stay with dogs, owner stated I stole their dog bed, I gave the dog fleas, and I hurt their dog. I proved 30 plus text messages to Rover from myself and the client of how great I was. The client defamed me to Rover. I had proof they never considered and only keep saying sec. 4 states. They terminated my contract and closed all my booked accounts. Very bad bad service to clients and to 1099 workers. Let's put them out of business. We can do it. America we have to stand up to these giants and take back what is right.

I'm thankful for Rover to have given me the opportunity to let me do what I love anywhere I go, I've been a sitter for a couple years with them and have an amazing clientele, the only thing that I don't like is that if they are charging customers a Rover fee why do they also charge 20% commission, I feel like is a lot of money they discount when I do all the work, I know they are there to support but I have never even used their customer/emergency line, apart from that I think they are fair in how they do the search for sitters and really helpful in setting up your account! Never had any issue with payout, just know if you make an account in an area that already has established sitters, you might not be able to get any bookings for a while, and a lot of people sign up and message you and then never respond or book and that's not rovers that's mostly just people being inconsiderate.