RoverReviews 622

I have been a Rover for 3.5 years. Recently my cat was attacked by a dog I was sitting. The owner indicated their dog gets along with cats however it clearly didn't. Rover refused to honor the guarantee until AFTER I had taken my cat to the vet and racked up hundreds. They then choose to pay or not pay. They reached out to the owner to get them to pay. That is clearly NOT what they they state in writing.

I would rate negative stars but that's not an option. The day before our vacation the sitter, Terry, called to say there is a problem with one of the days. When we told her that was not acceptable she tried to charge us more. We said we could not afford that and she said then we should cancel. Because it is the day before rover won't refund the full amount unless she approves it. There site is set up for these people to extort money or leave you high and dry with your pets.

I booked a dog/house sitter I had used once before, and she was great.This time the sitter had a massive drunken rager at my house. My hot tub had some unknown content and had to be drained and cleaned. My dining room chair destroyed, stains on my couch, custom mounted TV had wires falling out, vomit in my driveway. She ate my food and drank all of the drinks in my refrigerator. The house was filthy and disgusting. My poor dogs water hadn't been changed. I have tape from 1:59 am of them partying. Overall, $1,000 worth of damage.
I apparently booked through the rover phone assigned to this person, so was it was not through there platform. They refused any liability.

I was looking after a dog that became extremely agitated, so I called the customer service to get some help and she suggested to turn on the TV. I am full of bruises and scratches. What is the point of having a customer service if she's just going to Google any random thing.

This is the second time. The first time I used them I had a lady come to my house specifically to make sure my dog was walked many times a day. I paid three times the other sitters, hoping I would get good service. I think she maybe took him out once a day, and arrived at my house with a cold.
I thought I'd try again. Just booked Destiney D...to take care of our 5 mo old puppy...OMG...she was hired and paid well to come at noon and at 5. Well, we had a camera. She took the check and she came only at 5. The puppy had an accident. I told her I knew she never showed up earlier. She said oh sorry she had a flat tire. I said so you don't call the owners and tell them? So we could get backup for the poor puppy alone? You work for a company and say because you care about dogs so much. But you would act like you came and never did and I caught you. DONT USE ROVER. They hire anybody! AND just because they do a BK check, doesn't mean these are good honest people, with integrity. Our poor puppy! Probably traumatized forever. DONT USE ROVER!

I used rover.com to find a petsitter to care for my beloved senior purebred ragdoll indoor cat. The petsitter lost my pet by leaving a door/window open within three days of me dropping him off. My cat has not been seen since I have a broken heart and have searched high and low put up posters gone to shelters vets door to door. Do not use Rover they dont verify enough that the sitters on their site are trustworthy and competent. This sitter was not able to even keep my baby inside her house.

Called customer service late in pacific time. Surprisedly a gentleman answered and tried his best to resolve my two questions. Truly appreciated!

Rover charges the sitter a 15% service fee and now charges the person that books an 11% service fee. Together they are collecting 26% of the total of all bookings. Whether you book for 3 days or 3 weeks or whether you book with a sitter that charges $25/night or one that charges $50 per night, Rover is now "working" more for the more expensive booking. So why a percentage, why not a straight fee for any booking. And you got to wonder from all the complaints what they actually do to earn that 26%!

$#*! this business for all the time I have waisted trying to $#*!ing logging in. Every time I try to put a password in, these words come up EXISTING. ACCOUNT ALREADY! And it just stops at that.Just think of all money you lost from me over this 5 years. I even called you guys today and this man have me in hold for hours.

Good luck finding someone who can communicate and show any level of customer service. Our experience has been purely awful with a few rare gems. Overpriced, unresponsive, and not accountable for terrible communication. You must book before you'll get anywhere and a sitter can cancel on you at any time and you have no recourse. The stress and lost energy of trying to use Rover is too much. Not worth it.

If your dog has preexisting conditions DO NOT use Rover. All of their Rovers (the name of a petsitter) are protected by their Rover Guarantee, meaning if your pet has meds and needs all they have to say is it wasn't the Rovers fault. However, as responsible pet owners you know your pet and when they come back to you unable to walk and within 2 hours after being returned to you are admitted to the ICU, skipping a 16 hour wait list, you know neglect happened. Make sure you take videos of your pet's condition before releasing them into the care of a Rover. Call Rover and ask them how to become a Rover, it requires a background check, 3 letters of pet care recommendations and that's it. No site visits, no interviews, nothing. Rover is an Uber for pet care, avoid using if you love your pet.

I've been a dog walker/pet sitter with Rover for almost a year. Definitely don't get enough clients to make it worth my while at all, but I love dogs and I do my best to care for them. The issue comes from Rover's complete and utter lack of support. They're supposed to send an email to allow a sitter to confirm if they've skipped a walk (due to weather, illness, whatever). But they just don't do that anymore. So that means that I don't get paid for walks I didn't do, but the client also doesn't get a refund. Meaning Rover just casually keeps the money themselves. This has happened to me several times with one client alone because I have sudden and unfortunate medical problems that keep me unable to do these walks. In one instance, I thought Rover had gone ahead and paid me for the walks I didn't do and so I gave that client two free walks the next week. It turns out they hadn't paid me. They just casually pocket the money themselves. Now that same client is insisting that I can give her a refund, but I have explained multiple times that I don't have the money, Rover does. I hate how this issue keeps cropping up. I'm going to move to a different app in hopes that they at least have some basic customer service.

The pet sitter I chose had good reviews, so I inquired about availability and pickup time at noon, the "day of." On that day, I received a message from her at 5:00 am stating that she works during the day and would not be able to pick my pet up at that time. This caused me to have to cancel my travel plans with my kids. To make matters worse, I was only partially refunded. On top of that, I was unable to provide a review of this sitter since it was canceled.

I am mostly upset about missing this valuable time away with my kids. Additionally, the fact that I am unable to warn potential customers of this sitter is also upsetting. I will never use this service again.

Rover took $36 of my earnings… Should be enough said. Makes the work I did not worth it. The money I got was already low.

While the site/app is helpful in finding a sitter, it has no option for hourly sitting in your home (i.e., "come hang out at our house with our dog while we go out to dinner.) The cost of the sitters is exorbitant because Rover takes a huge chunk of the rate. They also add an additional fee. I avoid using it as much as possible.

Rover markets itself as a competent animal focussed business. The truth is it treats those who care for peoples animals as expendable poorly educated ignorant low grade workers. They make no distinction between inexperienced young people and those with decades of experience in other industries who may be retired or working part time in this industry because they love pets, those of low intelligence and varied work experience and those who are arguably only doing this type of work because they perceive it to be easy work or can't get better paid regular work in other industries etc. Their staff have very little actual experience themselves in the business they operate but think they are experts because they scrape the internet of per related articles and present them as scientific fact or best practice. This is then used to "educate" sitters and deceive pet owners into thinking they are an expert organisation. They are happy to break laws, such as those that require people doing this work to be licenced in their particular jurisdiction and they do almost nothing to facilitate the collection of quality data from pet owners such as vaccination records. Operating an internet based business they do almost no vetting of their Sitters and instead rely on complaints and other parameters (eg response times) to grade sitters. You will find some excellent well qualified and experienced people on Rover but they are there despite the quality of Rover and its policies not because of them. You will also find many people with very little to no experience or concern for your pet beyond trying to make a quick buck. People who will cancel on you at the last minute and use simple methods to deceive you into thinking they are doing a good job. You will get nowhere trying to escalate an issue and be met with petty punishments if you challenge their decisions or try to speak to senior decision makers who you hope have more business sense and knowledge than the people you are forced to deal with. 2 years as Rover Dog Sitter in South East UK

We hired a cat sitter who did a great job with caring for the cats. However she didn't make it for the whole hour to the first meeting because she thought it was just half an hour. When we couldn't work out a refund I tried to contact Rover.com at the beginning of today. Still no response. So I don't see that there's any real support. I would be really concerned about a severe problem since they have not responded to this one. I would be hesitant to use them again.

4 bookings, 2 meet and greets, all backed out for b.s. Reasons. Having to cancel my vacation. Will never use this site as a resource again.