On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
GU
Rebdolls
Etiko
Hurley
Ashley Stewart
Berlook
Maurices
Forever 21
Dorsu
Haute Swimwear
Joyya
Rebellious Fashion
Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very good service and the reps who answered my questions were very polite and professional.
It took a little longer to receive but was worth the wait.
Still waiting for delivery of my 3 tops I ordered!
Great experience the entire process was flawless thanks
Poor quality and photo was deceptive. Also wasn't allowed to return as it went past 30 days because I was gone for an event.
I ordered two tops, but never received them. Rotita said they were delivered, but I guess they vanished into thin air
Says you will receive a discount when you fulfill conditions but doesn't tell you whay they are. Outrageous shipping costs for one item.
Trying to return items is beyond impossible to the point that I simply discard the items that I did not want to keep.
I have received no response to my request and I am still waiting as to how to return my item
I found this site very easy to order from. The bathing suit I bought fit perfectly and came a very short time after I ordered it! I will definitely order again and have told many peope about your site!
Pricing is not clear - when all was complete even with "free" shipping, they added shipping insurance!
Everything i have purchased has been delivered in a timely fashion and fit great. I have not had that experience with other on-line clothing outlets. I am very satisfied with Rotita!
Ordered too many of one item.
Contacted Customer Service to fix this and they did immediately.
That's excellent Customer Service.
Thank you.
Shopping was easy, delivery was seemless, and swimwear was just as it looked online. What a great concept to have swim shorts covered by stylish top.
The previous times have been wonderful. This time I ordered something that I was needing for a particular occasion so unpaid extra for fast shipping and at this date I have still not received my purchase. Said latest date to receive would be the 7th, which isn't here yet, but item is still processing.
Very happy with the 3 I bought were true to photo and fitted well.
After receiving my order, which was not a fast delivery, I requested to return the item and was told it has been over 30 days.
This was my first and last Rolita purchase.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members