Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rotita

Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
grey stargrey stargrey stargrey stargrey star

Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

California
1 review
3 helpful votes
Follow Linda E.
Unfollow Linda E.
Share Review
Report Review

I had read numerous negative reviews on the Internet when I "Googled" Liligal. However, I would like to give my own experience. I received my ordered item (a denim jacket), which is as described on the order page. The quality is good. The fulfillment and delivery was a little behind that advertised.
Item ordered: 10/21/17
Item shipped: 11/10/17,20 days for fulfillment
Item delivered: 12/1/17,22 days for delivery, or from order to delivery, 42 days.

According to Lililgal:
Estimated Receiving Date: Earliest: 2017-11-13, Latest: 2017-11-27

So, the delivery was past their "Latest" date estimate by 4 days. Not so bad.

So, overall, I give this a 4 star transaction based on this experience.

Date of experience: December 2, 2017
New York
1 review
9 helpful votes
Follow rotita T.
Unfollow rotita T.
Share Review
Report Review

The photos provided are fake. The merchandise I received was nothing compare to what I ordered and when I tried to contact them, no answers at all... I sent the merchandise back to the shipping address on the package but later foound out from my credit card that this is a Chinese company located in Shanghai... Go figure it out. Be careful, stop doing business with these people. Another internet scandal to take people money. They've got their merchandise back and this will not end until I got my money back.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 2, 2017
Rotita R. Rotita Rep
over a year old

Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

New Jersey
1 review
9 helpful votes
Follow Sharon S.
Unfollow Sharon S.
Share Review
Report Review

Money down the drain
December 1, 2017

I ordered 1 blouse before doing my due diligence and checking out this site. Had I read all the reviews, I would never have made a purchase. All the negative reviews are on point! The item took over 1 month to arrive. The quality was very poor and the sizing was completely off. Their web site is not user friendly, and it is IMPOSSIBLE to contact a human being. Total run-around. (This should have been my first clue to stay away.) Thankfully I only spent $30, because returning the item is so difficult and expensive, that after shipping costs, I will still suffer a loss. I will donate this to the poor, and take the tax write-off.
Please save yourself your hard-earned money and shop elsewhere.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 1, 2017
Rotita R. Rotita Rep
over a year old

Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

New Hampshire
1 review
10 helpful votes
Follow debra c.
Unfollow debra c.
Share Review
Report Review

Fraud
November 29, 2017

I ordered a jacket over 1 month ago money was taken out of my account right away. Tried entering the tracking number and comes up does not exist. I am contacting my credit card company.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 29, 2017
Colorado
4 reviews
9 helpful votes
Follow Deb R.
Unfollow Deb R.
Share Review
Report Review

I ordered a coat and two tops and they arrived after 10 weeks looking used and like rags. Size means nothing to these scammers - nothing fit because well they are sized for a child or better yet sized to order. Just order a size and they will stick a size label on it despite what the size really is! THIS IS APPALLING! Bottom line - don't order anything from this country without doing your research! I sure wish I had done it. Now I am stuck with three pieces of used clothing that look like someone slept under a bridge while wearing them and then sent them to me! Oh well, will make good car wash rags!

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 28, 2017
Delaware
1 review
11 helpful votes
Follow Linda C.
Unfollow Linda C.
Share Review
Report Review

I made the mistake of ordering s winter coat from Rotita. It looked adorable online...
Well, I placed the order (and they processed my payment) in early October. I did not receive the item until LATE November. I ordered an adult small (I'm 5'1" and weigh about 115 pounds). When it finally arrived, I couldn't even fit my shoulders into the coat - it was sized for a child! Unbelievable. Never order from them!

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 28, 2017
Rotita R. Rotita Rep
over a year old

Dear customers,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

GB
1 review
7 helpful votes
Follow Ann W.
Unfollow Ann W.
Share Review
Report Review

It's a Con
November 28, 2017

I ordered a dress, it was nothing like the picture I really couldn't imagine anyone wearing it. Trying to return it is a joke.

Date of experience: November 28, 2017
Washington
1 review
7 helpful votes
Follow Larina S.
Unfollow Larina S.
Share Review
Report Review

FRAUDULENT COMPANY! I ordered the denim jacket and a sweater and never received anything for a month!

There's NO way of contacting them and they keep sending emails as though my order has been shipped...

Steer clear from this company!

Date of experience: November 27, 2017
Georgia
1 review
8 helpful votes
Follow C M.
Unfollow C M.
Share Review
Report Review

This company does not deserve one star! They charge your account on the day of purchase, after many weeks of not receiving the good and it showing on the website as shipped, I contacted the company through Pay pal because there is no other way to communicate with them, to cancel the order. A couple of weeks later the items showed up at my door, which liligal advised me to refuse unopened, which I did and now they are unwilling to refund my account! They do not back any of their policies and are a disgrace to the online retail business. What a shame!

Date of experience: November 27, 2017
Tennessee
2 reviews
10 helpful votes
Follow Susie B.
Unfollow Susie B.
Share Review
Report Review

They say you can return and get a refund, and you can but you have to pay shipping. For people not used to paying shipping to China, it is around $100 UPS for a 2 lb package. Given my order was $64, this is crazy. USPS wanted $32 so that would be the same as the 50% refund they offered me and I don't have to bother going to post office. So, I took the 50% refund and will be donating the items to the local homeless shelter.

I will say they have responded quickly, but that is about the only good thing. The sizing was totally off - we ordered 2 XL items for daughters that are about 6 ft tall - it looked like a S or M when it arrived. Couldn't even pull it over the shoulders, so beware of sizing differences. Material was not that great either.

Won't try again.

Date of experience: November 26, 2017
South Carolina
1 review
9 helpful votes
Follow Debbie S.
Unfollow Debbie S.
Share Review
Report Review

Liars! And thieves!
November 26, 2017

Ordered from lilygal 1-2 months ago! Have never received the denim coat or the blouse that I ordered! They deducted the costs of the above clothing items ordered from my debit card... haven't received products ordered, nor have they refunded my money! BUYER BEWARE! Proper reports have been filed!

Date of experience: November 25, 2017
California
1 review
10 helpful votes
Follow Nancy S.
Unfollow Nancy S.
Share Review
Report Review

This company does not deserve even one star. First of all they advertised 20% off your first order which I never got. I tried to reach them to try and get it but you cannot... no customer service. Received the merchandise and it is so poorly made I would never wear it. You try and follow their return policy and you cannot get passed the first step which is to get a "ticket" from their website. If you try and return the item you have to send it back to China and my shipping store told me it would cost about $100. Don't waste your money. I purchase a lot on line and have never experienced a company like this. Too many good online experiences and too many good deals out there to buy from Liligirl!

Date of experience: November 23, 2017
Texas
1 review
7 helpful votes
Follow AMAL N.
Unfollow AMAL N.
Share Review
Report Review

Horrible
November 23, 2017

I ordered a denim jacket which never arrived. There is no way to contact them. I opened a so called ticket and never had a reply. No phone number, nothing. Plz, do not fall into this trap.

Date of experience: November 23, 2017
Canada
1 review
11 helpful votes
Follow Eloisa M.
Unfollow Eloisa M.
Share Review
Report Review

I will never order on this website its almost a month and still waiting for my order... no contact numbers to call how come?! This is not impressive

Date of experience: November 22, 2017
Virginia
1 review
7 helpful votes
Follow Julie L.
Unfollow Julie L.
Share Review
Report Review

I have not received my Asymmetric Long Sleeve Black Hoodie for several weeks now. If you cant find my e-mail under *******@pecklaw.com try *******@yahoo.com. Please e-mail me with an update to *******@pecklaw.com ASAP! This is ridiculous

Date of experience: November 22, 2017
Canada
2 reviews
8 helpful votes
Follow Ekaterina S.
Unfollow Ekaterina S.
Share Review
Report Review

I ordered a winter jacket from Liligal. Waited for almost 2 months to get it delivered. When I received the item I was shocked. The piece I bought was not even nearly resembled to the item they advertised: it was short, small, badly made, cheap fabric, horrible color. I wanted to return the item, but they advised to accept 50% refund or ship this item back to China. I lost $25 US and stack with the item I need to recycle now. Very disappointed!

Date of experience: November 22, 2017
Missouri
2 reviews
6 helpful votes
Follow Cynthia D.
Unfollow Cynthia D.
Share Review
Report Review

Waiting for order
November 22, 2017

I ordered a red and white polka dot top 6 weeks ago, still waiting. What the hell is going on? Wish I had read these reviews.

Date of experience: November 22, 2017
Louisiana
1 review
16 helpful votes
Follow Judy V.
Unfollow Judy V.
Share Review
Report Review

Rotita responded to my review.
July 10, 2018
Updated review

I was surprised that Rotita responded to my review. They offered to reimburse me 80% of the cost. However, I already returned the item, when my credit card company indicated they would reimburse me for most of the shipping cost. I might add that I had no problem with quality of the fabric and workmanship. I really liked the blouse, but theres no chance they have a size that would fit me.

Date of experience: November 21, 2017

Wish I had read these reviews before ordering
November 16, 2017
Previous review

Like others, the blouse I purchased was 2 sizes too small. And like other reviewers, I had no luck trying to return the item via their website. I contacted my credit card company to help. Rotita offered a 50% refund, but I wanted a full refund when I return the item. Well, learned that I had to return the blouse to an address in China at a cost of $30.95! Talk about being between a rock and a hard place. I also read that when a customer gives a 5-Star review, Rotita will offer a discount on their purchase. That has to be the lowest and unfairest trick to future customers looking for honest reviews.

Date of experience: November 16, 2017
California
1 review
4 helpful votes
Follow Jean E.
Unfollow Jean E.
Share Review
Report Review

I never write this long of a review, but I feel like LiliGal is getting a bad rap in many of these reviews. Before placing my first order, I read several negative reviews. I'm glad I didn't listen to them. I regularly shop online and simply modified my expectations and have been very pleasantly surprised!

I ordered 3 items. They did take several weeks to arrive (it is coming from China!), but I was prepared for that. I didn't order anything that I needed immediately. LiliGal kept me updated; I was able to track the status. They shipped 2 items first. Those were both excellent items but a little too small. I waited until the third item arrived, before notifying them about returning the original items. The third blouse fit perfectly! I let LiliGal know I wanted to return two of the items. They offered me a partial refund which I accepted, instead of paying to send them back to China. The next day I received the refund through PayPal. That is very fast!

The two items that didn't fit - I gave to one of my friends - she loves both tops. On me, the tops were slightly form fitting and I should have ordered a size up. I'm 5'7", 150 lbs and the large would have fit. The other item was a blouse in a medium, kind of loose fitting and the fit is perfect. I have already washed it and is still looks beautiful.

My advice - for what it's worth - these are really nice quality items. They aren't expensive so don't expect superior quality, but these are perfect for my lifestyle. The customer service was amazingly efficient and responded quickly to every inquiry I sent. I'm anxious to buy more!

Date of experience: November 21, 2017
GB
1 review
1 helpful vote
Follow Ann R.
Unfollow Ann R.
Share Review
Report Review

Rotita sizing
November 21, 2017
Updated review

Hi Rotita
I checked the sizing before I made my order and unfortunately it didnt help in my case as the sizes you put arent the same as mine.

Date of experience: November 21, 2017
Rotita R. Rotita Rep
over a year old

Dear customers,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards


Needing to return items
November 20, 2017
Previous review

Hi rotita
I have just received my order and they dont fit but I am unable to contact Rotita to arrange to send back. Any help from Rotita?

Date of experience: November 20, 2017