On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
GU
Rebdolls
Etiko
Hurley
Ashley Stewart
Berlook
Maurices
Forever 21
Dorsu
Haute Swimwear
Joyya
Rebellious Fashion
Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ordered seven items paid in advance. Items arrived no delivery note in bag. No returns slip. No return label or address in bag or on outside. Three items poor quality to return. Logged on site using email and password will not work states email not recognised. Emailed them on an address I found on site received email back stating sorry didnt understand advising I log in! Items say in a bag with me wishing I had not fallen for its advert on Facebook. Dont be fooled. Orders come from China only address barely visible on outside I can find with no further info
I was checking u r reviewes and every one has a complaint which is not good at all why is this i am a potential costomer why
WOULD LOVE A PHONE NUMBER FOR CUSTOMER SERVICE, MY CARD WAS CHARGED FOR MY ORDER BUT I HAVE NEVER RECEIVED MY ITEM AND I CAN NOT GET ANY FEED BACK
Buyer beware! This company offers free returns but it is a farce! I cant remember the last time I had such a run around for a return. And, now 2 weeks later, return has not been refunded. BEWARE
I ordered three garments that took 6 weeks to deliver. Two of the garments are 4 sized too big for me and I am unable to contact company for return. I will never buy from this company again. They should be forbidden from internet business, as they are unable and UNWILLING to take care of customer. Do yourself a favor and STAY AWAY from this web site.
Fell for online ad - total rip-off.
Cheap clothes, horrible return policy.
Don't fall for it!
Site is horrible and should be illegal. Clothes are cheap. There's absolutely no customer service, no phone number, no way to return anything and I'm joining the list of complaints already submitted.
Sizes all very small, no receipt included in package. I ordered a dress and was so small like a blouse. Extremely slow delivery. I will never purchase from this online store again.
Dear customers,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Unnaturally made clothes. Don't fit any human. You have to pay shipping to return to China or they say they will return half your purchase price. I agreed to that and never received a dime. Now I can't find a way to reach them! Rip off!
They provide the poorest workmanship and cheaply made items. Attempting to return anything is nearly impossible. Sizes all wrong no order number included with delivery, not packing receipts. Worse company I have ever dealt with HORRIBLE AVOID AT ALL COSTS!
I have items to return and there is no paperwork in the package. When I enter my email they say there are no orders attached to this email address. And there is no other way to contact them. I'm stuck and the quality of the clothing is awful.
Dear customers,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I ordered some blouses, order number W**************. I tried to go to the web sight because they still haven't arrived and no matter how I try and download the page it says "access forbidden". What is going on. Why would your sight say, access forbidden.
I ordered 2 x polka dot cold shoulder blouses with pretty asymmetrical tie neckline. They looked gorgeous on the model but in reality just hideous. Cheap, flimsy material. The arm length was longer than the blouse. The cold shoulder was far too big and hanging. Overall the whole blouse was out of proportion and just cheap tat. Trying to return the items was a complete nightmare. No address. No communication except a repeated, generic email message. In the end Im pleased to say I went through PayPal to get a refund. I would give zero stars if I could and Ill never shop here again. Massive thanks to PayPal.
Bought three taps they were nice but run exceptionally small junior size return them but never got a refund this was in June I would suggest not buying anything from them took a while to receive them like I said Im out $78 not counting what it cost to send them back could not get a hold of anyone so Im out the money and the tops I wouldnt order from this company like Said tops were extremely small
I ordered 3 blouses from LiliGal. I took forever for two of them to arrive and even longer for the third. I was very disappointed in the quality and sizing. I ordered up in size and they were still too small. One of the blouses was just garbage. There was water in the package of the third blouse and, of course, the blouse was wet. When I started the return process on their website every time I clicked the box to get my return authorization number, which you have to have in order to return anything, I got bumped back to the beginning of the process. I could not find any customer service number or other contact information so I'm stuck with the junk. I didn't realize until after I placed my order that the items were coming from China. If it sounds too good to be true search the internet! Lesson learned.
The 3 shirts I ordered were so cheap I never would have worn them. I wish I would have read the reviews before I purchased them. I tried to get a refund but it was such a hassle that I decided to donate them to goodwill instead. Lesson learned. I will never buy off the internet again before reading the reviews.
My full purchase price was credited to my account. They offered to refund 80% and I could keep the clothing - which didn't fit. I will be donating the clothes to a charitable agency.
Poor quality. Strange sizing. No way to return. NO customer service. Claim not to recognize my email address, yet they keep sending me mail, daily.
I ordered a coat about a month ago. I received it quickly but it was too large. When I requested to return it, which you could only request through an email, they offered to give me a credit on half of the cost and told me to keep the coat. I responded that I did not want two coats, wanted to return my coat, and order a smaller size. They never responded back to me after that. Not only do I have a coat thats too big, but Im out the cost of it. Since the company is overseas, I believe it costs too much for them for customers to return items and receive credit. I feel that they ripped me off, especially since they have never contacted me again despite numerous tries of me to contact them. STAY AWAY OR YOU WILL BE RIPPED OFF TOO!
Let me start off by saying that I don't usually order stuff online but if every store was as easy as using this one then I would easily change my tone there's a lot of things to pick from in there pretty much all of my budget the clothes I ordered this is very nice and comfortable the shipping was very fast all in all I would say that this website is excellent.
What are my chances of getting my money back? What I received is 2 sizes too small. Give me a break. This is ridiculous.
Dear customers,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customers,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards