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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Wow! What a find!
January 17, 2024

This was my first order, & I'm just so happy to have found a supplier who's product is exactly as shown, & quality & fit are better than I could have imagined. I'm not far off 80, but love trendy tops, & the two I bought in 8-10 size are both age suitable & make me feel nice. I'd recommend Rotita to anyone! Thanks so much.

Date of experience: January 16, 2024
Australia
1 review
0 helpful votes
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Swimwear
January 17, 2024

Fit, true to size.
Very happy customer here.
Very comfortable.

Date of experience: January 16, 2024
Australia
1 review
0 helpful votes
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I returned 2 tops at considerable cost to myself because the size was too small. I have been told that they won't replace or refund because of a 'particular smell'. The items were never worn except to try for size. I object to the insinuation that l have a hygiene problem and the inference that the tops have been used. If there is a 'particular smell', then it was there when they sent them. I was offered a measly $20.00 voucher after spending close to $200.00. If l thought l would end up with nothing, l would have saved the return costs and given the tops to someone whom they would fit. I would not recommend dealing with this company!

Date of experience: December 28, 2023
Florida
1 review
0 helpful votes
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Shopping experience was great!
December 25, 2023

I have a wedding to go to and I live in South Florida. The wedding is in Feb. In New York. I have no warm clothes. I ordered gloves, scarf, long warm sweater, a casual dress and a few other accessories. Everything fit great! The reviews that others wrote really helped with my decision and quality of items that I ordered were well made. Everything arrived quickly. I am soooooo happy with all my purchases.

Date of experience: December 25, 2023
New York
1 review
0 helpful votes
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Very comfortable and cozy
December 20, 2023

The quality of the shirts have been very good their soft, comfortable fit size I ordered several for my sisters and my daughters

Date of experience: December 20, 2023
Australia
1 review
0 helpful votes
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Tops
December 15, 2023

Fast delivery and reasonable prices. Thank you for your service.

Date of experience: December 14, 2023
Georgia
1 review
0 helpful votes
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Problem order
December 21, 2023

I put 2 items in cart. It did not place order or give payment information. You took it upon yourself to place order of dress and top and charge $73.19. Do not contact me anymore. Remove me from email.

Date of experience: December 14, 2023
Ireland
1 review
0 helpful votes
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Great reliable website
December 14, 2023

Nicely pictured clothes, which encourage purchase ;)

Date of experience: December 14, 2023
Arizona
2 reviews
0 helpful votes
Follow Warbelton W.
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The tree is printed on the front AND back and color on the sleeves too. I love how it looks.

Date of experience: December 12, 2023
GB
1 review
0 helpful votes
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Is it possible that you can check your records to see if they were ever despatched.

Date of experience: December 12, 2023
Rhode Island
1 review
0 helpful votes
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Shipping Department awful
December 18, 2023

It's too bad you have such nice things it's your shipping is terrible and you should not tell people you're getting it between 7 to 10 days if you pay for shipping and still not get it in over a month still have two orders I haven't gotten and all I get is be patient it's on its way when it's not been sitting in New York six days now one of them I could go on but why bother you don't seem to care

Date of experience: December 11, 2023
New York
1 review
0 helpful votes
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Perfect!
November 15, 2023

Packages came right on time, really no waiting for weeks. Great service.

Date of experience: November 14, 2023
GB
1 review
0 helpful votes
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Awesome.
November 14, 2023

Great communication, shipping time and products! Awesome place to shop.

Date of experience: November 14, 2023
Texas
2 reviews
5 helpful votes
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I placed four different orders in a short period of time for four different people for the holidays. After confirmation of the orders and payment from my credit card, they then told me I needed to send a copy of my utility bill. I responded that I would not send a copy of my utility bill, and please ship the items. They sent a note back stating they are now refunding me and canceling the orders. Only three of the four orders have been refunded. I think this company is a scam, and if I could give it less than a star into the negatives, I would do so. Please do not order from this company. I have never heard of such company wanting to see my utility bill before shipping an item. These orders were all between 50 and $70. Not big purchases, They do not want to ship their items but they are quick to take your money scam. Scam, scam.

Date of experience: November 14, 2023
Rotita R. Rotita Rep
over a year old

We are sorry that you don't think well of us. However, we believe you misunderstood us and placed many orders in one day. We ask that you send us a screenshot of your bill so we can verify the correct shipping address. The evidence ensures a secure delivery.
Our 7*24 customer service team is always available to help you. You can easily contact us by Live chat, E-mail or Facebook. Your satisfaction is our top priority.
You can click this link to get more ways to contact us, https://www.rotita.com/contact-rotita-com-a86.html
Sincerely
Rotita

Australia
1 review
0 helpful votes
Follow Barbara L.
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Excellent service
November 12, 2023

The blouse arrived on time and was as described in ad.

Date of experience: November 11, 2023
South Carolina
1 review
0 helpful votes
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Happiness
November 12, 2023

I just love shopping on Rotita. You have a wonderful variety and great pricing! I just moved and need to get organized in my new home which is very different from my last location. As I slowly get settled I will buy the things I need! It is a pleasure!

Date of experience: November 11, 2023
Canada
1 review
0 helpful votes
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Beautiful!
November 11, 2023

I am so pleased with my purchases. They are a comfortable fit & soft material. Easy to purchase online & delivery is quick!

Date of experience: November 11, 2023
GB
1 review
0 helpful votes
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Lovely tops
November 10, 2023

I have been very satisfied and happy with the items I have purchased.

Date of experience: November 10, 2023
Nevada
2 reviews
0 helpful votes
Follow Garling Y.
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Very cool and received many compliments.
November 10, 2023
Updated review

Very good service and the reps who answered my questions were very polite and professional.

Date of experience: November 9, 2023

Perfect fit and looks great
July 31, 2023
Previous review

It took a little longer to receive but was worth the wait.

Date of experience: July 31, 2023
Canada
1 review
0 helpful votes
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Awesome
November 9, 2023

Great experience in time to receive and keeping informed where my order is in Transfer

Date of experience: November 9, 2023