Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rotita

Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
grey stargrey stargrey stargrey stargrey star

Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Jayne B.
Unfollow Jayne B.
Share Review
Report Review

Rotita Rocks!
April 20, 2024

I always find exactly what I want at great prices.

Date of experience: April 19, 2024
Tennessee
1 review
0 helpful votes
Follow Peddy D.
Unfollow Peddy D.
Share Review
Report Review

First time
April 16, 2024

Everything is as described good quality, great prices fast shipping

Date of experience: April 16, 2024
Canada
1 review
0 helpful votes
Follow Lise H.
Unfollow Lise H.
Share Review
Report Review

Beau vêtement
April 16, 2024

Satisfaite de la qualité du vêtement que j'ai commandé. Cependant, le délai de livraison est beaucoup trop long, presque deux mois... Je ne suis pas très encouragée à commander de nouveau.

Date of experience: April 16, 2024
Indiana
1 review
0 helpful votes
Follow Lain A.
Unfollow Lain A.
Share Review
Report Review

Rotors clothes
April 16, 2024

I really love all my choices I gotten a lot of compliments on my dresses, love the swimwear

Date of experience: April 16, 2024
Canada
1 review
0 helpful votes
Follow Mcdougall R.
Unfollow Mcdougall R.
Share Review
Report Review

I would order again
April 15, 2024

No problems what so ever. Found that ordering from this outlet was very easy, straight forward and accurate.

Date of experience: April 15, 2024
GB
1 review
0 helpful votes
Follow Lythe B.
Unfollow Lythe B.
Share Review
Report Review

SLOW EXCHANGE POLICY
April 13, 2024

I ordered 1 dress which arrived, it was nice but too small so returned it and asked for a larger size to be sent I sent the 3.99 like requested but havent received any emails or information when the exchange will be coming.

Date of experience: April 13, 2024
Canada
1 review
0 helpful votes
Follow Laflamme Y.
Unfollow Laflamme Y.
Share Review
Report Review

Quick service. Fast delivery.very pleased with the service.

Date of experience: April 12, 2024
Italy
1 review
0 helpful votes
Follow Marcela E.
Unfollow Marcela E.
Share Review
Report Review

Ottimi acquisti
April 10, 2024

Una sperienza di acquisto on line molto sodisfacente. Le tabelle taglie sono molto chiare, gli articoli molto dettagliati.
Gli abiti sono arrivati veloci, la qualità è ottima

Date of experience: April 10, 2024
GB
1 review
0 helpful votes
Follow Deborah B.
Unfollow Deborah B.
Share Review
Report Review

Great range of all clothing items
April 9, 2024

Items purchased good quality at reasonable price and website well presented & easy to search.

Date of experience: April 9, 2024
TC
1 review
0 helpful votes
Follow Missick P.
Unfollow Missick P.
Share Review
Report Review

Wonderful!
April 9, 2024

The items are nice and the customer service is good and pleasant. Service is efficient.

Date of experience: April 9, 2024
Maryland
1 review
0 helpful votes
Follow Henze E.
Unfollow Henze E.
Share Review
Report Review

Bathing suits
April 9, 2024

I just love your bathing suits 👙. Priced well and made well.

Date of experience: April 9, 2024
North Carolina
1 review
0 helpful votes
Follow Jones O.
Unfollow Jones O.
Share Review
Report Review

Great products
April 9, 2024

Bought 2 shirts, love them both. Good quality and good price. Pretty true to size.

Date of experience: April 9, 2024
GB
2 reviews
0 helpful votes
Follow M A.
Unfollow M A.
Share Review
Report Review

Very happy with my purchase
April 9, 2024

Easy to use website
Good value for money
Lovely product

Date of experience: April 9, 2024
Kansas
2 reviews
0 helpful votes
Follow Amy T.
Unfollow Amy T.
Share Review
Report Review

Very good experience.
April 3, 2024

I ordered for the first time, hoping that things would go well. I was very pleased with my dress when it arrived. It was a very easy experience.

Date of experience: April 3, 2024
Wisconsin
1 review
1 helpful vote
Follow Jacqueline H.
Unfollow Jacqueline H.
Share Review
Report Review

I ordered a tankini bathing suit top previous to my last order & it went with me on vacation. It was the most comfortable bathing suit I've had in many years. I recently ordered another tankini set & another tankini top. The fit was fantastic (which is not easy on a top heavy person). All pieces feel great. The colors were very vibrant. I'm a senior citizen & the bathing suit pieces made me feel great!

Date of experience: March 31, 2024
Massachusetts
12 reviews
18 helpful votes
Follow MARLA S.
Unfollow MARLA S.
Share Review
Report Review

Timely but so what if their product SUX!
April 3, 2024
Updated review

I received the following insipid note from Rotita
"We are very sorry that our product did not meet your satisfaction. Can we return 15% store credit of this item as compensation? You can choose items of different size for top and bottom in the below link."
My response:
LOL! 15% store credit?! What a bargain FOR YOU!
No thank you. I don't want anything from you. Who would want to order something else that isn't going to fit?! I'm good. There are a lot of stores out there that ARE true to size. I'll stick with them
Their following response:
"Sorry for the trouble, we have unsubscribed your email for you. If there is still any inquiry, please feel free to reply and I will be always here to help.
Or If you don't have other inquiries, would you please click here T*******xxxx to close this ticket.
Best Wishes!."
I tried to contact them to tell them their 15% reimbursement was even more ridiculous than their clothing sizes but of corse could not get through

Date of experience: March 27, 2024

NoReply Email & You Get What You Pay For
March 27, 2024
Previous review

I tried to contact them as I was inundated with emails from them multiple times daily to buy more & I hadn't received my first order. I tried to tell them I wanted to receive my order before submitting another but I got "NoReply" emails from them. I also received an email from them asking me if I still wanted my order! Of course I couldn't respond to that either! I plan on keeping it because it's the easiest thing to do but I have no intentions of buying anything else. The quality of the fabric is mediocre & the fit is not true to size. I take US size Small. I looked at their chart & saw their measurements & ordered Medium. The top was too small & the bottom too big! I'll wear it to my pool alone, NOT to the beach!

Date of experience: March 17, 2024
GB
1 review
0 helpful votes
Follow Moran D.
Unfollow Moran D.
Share Review
Report Review

Lovely delivery very pleased
April 1, 2024

Loved all the items in my order. Just what I'd assumed they would be like - perfect

Date of experience: March 22, 2024
Illinois
2 reviews
0 helpful votes
Follow Lois G.
Unfollow Lois G.
Share Review
Report Review

The Real Deal
March 31, 2024

Great quality products that arrived within 7-10 days. Exchange process was easy and free.

Date of experience: March 21, 2024
California
1 review
0 helpful votes
Follow Johnson W.
Unfollow Johnson W.
Share Review
Report Review

Dress
March 21, 2024

Order was easy and received clothing timely. Fit was great.

Date of experience: March 11, 2024
Canada
1 review
0 helpful votes
Follow Hockings R.
Unfollow Hockings R.
Share Review
Report Review

Processing takes way too long
March 12, 2024

Processing wait time is way too long. Still waiting on product from order date in January.

Date of experience: March 2, 2024